Lexus of North Miami

My car continue with te same issues Very hard to maneuver in turns, press the accelerator and does not response. It seems to be an issues with the steering wheel. I reported to the dea Very hard to maneuver in turns, press the accelerator and does not response. It seems to be an issues with the steering wheel. I reported to the dealer and they simple don’t care. Also customer service has room fo improvement in all areas. I was told this could be a manufacture issues, all well to me bad for me te car is only 9 month old, lexus of north Miami I will NOT lease another car from you again. More

Excellence. I had a very good experience with my first-ever lease. Miguel Thodde was such a gentleman. He was patient and kind and very personable. I did not feel I had a very good experience with my first-ever lease. Miguel Thodde was such a gentleman. He was patient and kind and very personable. I did not feel pressured at all. He paid attention to every detail and took his time in explaining the different functions of the auto. Melba was also very helpful and pleasant. Gabriel was very friendly and efficient. All in all, I am very pleased. More

Attendant time, good. Service Description, poor Person that receive car, angry no nice. When the car is ready, nobody explian in detail the service made. The attention wash is bad, without minimum o Person that receive car, angry no nice. When the car is ready, nobody explian in detail the service made. The attention wash is bad, without minimum of detail, dirty and wet in many place The printer in cashier not running (best and ecological action is send an email). Constructive opinion for that the service will be better. More

Perfect experience. I had a perfect experience and this is my 4th Lexus. Victor listened to my specific requests and they were accomplished. All in a reasonable timeframe I had a perfect experience and this is my 4th Lexus. Victor listened to my specific requests and they were accomplished. All in a reasonable timeframe. Everything was as I always expect and get, with Lexus. More

Stress free purchase We had a wonderful experience and Jeff was very professional and polite. He did not make us waste time. Lexus of North Miami is fortunate to have some We had a wonderful experience and Jeff was very professional and polite. He did not make us waste time. Lexus of North Miami is fortunate to have someone like Jeff as part of its sales force, and we were very lucky to do business with such a gentleman. More

They lie to make the sales I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and I get a new leased car and they offer me an insurance for tires for the whole lease time (3 years). I went to change the tires before the 3 years and they told me that day that the insurance covered just two years and I was actually still paying that insurance. When my lease ended, I went to the dealer to either change the car, buy it o just get rid of it. Robert Nelson, the finance manager, told me that I will received a maintenance service included for free up to 40,000 if I buy the car. After being negotiated with them the price, I decided to buy the car. When my car was 38,800 miles, I went to do the maintenance service and again.. they told me that the maintenance was just for 2.5 years and they charged me $200 for the service! I will add thay of course I requested a written document of these offers that thay made me but they said that it was necessary because they have it on record and that there was no way to make a document for that, the they do not have the document of the forms to give me anything or written They are a complete liars!! If you go to this dealer, please make sure to receive a written document of whatever they offer. If you do not get it, they will just not give you what they promised. Also Harvey Gonzales from Service is super rude. Worst service agent ever. He do not care if you are happy with the service or not. More

Fast and honest My experience at Lexus of North Miami was amazing, my salesperson Henry was very professional and he worked hard to get me in the vehicle I wanted. H My experience at Lexus of North Miami was amazing, my salesperson Henry was very professional and he worked hard to get me in the vehicle I wanted. He was very transparent and honest. This will be my dealership of choice! More

Entiende lo que necesitan los clientes Me parecio excepcional.......Entendio a la perfeccion lo que necesitamos y se puso a trabajar para encontrarlo….. siempre con una sonrisa …. Recomiend Me parecio excepcional.......Entendio a la perfeccion lo que necesitamos y se puso a trabajar para encontrarlo….. siempre con una sonrisa …. Recomiendo trabajar con el More

Amazing Service Miguel is such a wonderful sales rep and a great addition to the north Miami Lexus family . He has helped me and my brother from day one and continue Miguel is such a wonderful sales rep and a great addition to the north Miami Lexus family . He has helped me and my brother from day one and continue to make sure we find everything accommodating and of course driving in great style. Thank you very much for the excellent service and we are extremely grateful for all that you have done for us thus far. More

Sales manager Jeff Jeff Brooks and the finance manager Alex Helimsky made the easiest and the most pleasant purchase I’ve ever did for a Lexus. They are charismatic, qui Jeff Brooks and the finance manager Alex Helimsky made the easiest and the most pleasant purchase I’ve ever did for a Lexus. They are charismatic, quick- witted, passionate, informative and above all vey helpful. Highly recommend More