Lexus of Murray

Rating of my visit on Thursday, August 8, 2019 service As usual, my Service Consultant, Josh Tate is right on par with his honesty, knowledge and reliability. I would definitely recommend this dealership As usual, my Service Consultant, Josh Tate is right on par with his honesty, knowledge and reliability. I would definitely recommend this dealership to my friends and acquaintance's. More

Fast and friendly Great facility clean and comfortable while waiting for the car to get done. Great people. We bought our Lexus RX 350 in November and it was a great pu Great facility clean and comfortable while waiting for the car to get done. Great people. We bought our Lexus RX 350 in November and it was a great purchase. More

Best Dealer Experience Ever! I am so hesitant to purchase a car at a dealership, after poor experiences in the past. Walking into the Larry H. Miller Lexus Murray Dealership was I am so hesitant to purchase a car at a dealership, after poor experiences in the past. Walking into the Larry H. Miller Lexus Murray Dealership was a completely different and truly delightful experience from any other dealership I've ever been to. I was immediately greeted by Daniel Solaimanian when I asked if I could learn more about the features and benefits of owning a Lexus RX. I'm a recent widow, so purchasing a car without my dear husband was a traumatic event for me. I had my sweet daughter-in-law with me, to ask questions and help me remember everything I was told about this car. Daniel took us over to look at one - inside and out, had me sit in the driver's seat as he patiently showed me many of the safety features, driving aid features, luxury features, and the more common features I recognized. He brought us by the office of Jim Brown, who also came out and greeted us warmly, assuring us we were being helped by "one of the very best!" Daniel took as much time as we needed, to ask questions. He got me a brochure on the car to take home with me so I might read more about this vehicle. Then we all went for a test drive. I loved the car! I had other brands of cars to consider, so I left with the kindest handshake and assurance I could call at any time if I had any questions, then given his business card and his number. And no pressure! I was so impressed! I did go to other dealers - but none of the cars I looked at were as wonderful as the Lexus. I returned to LHM Lexus Murray a few days later with my sweet daughter. Daniel saw us looking at the different models on the floor, and he came right up, remembering me and the car I was interested in. He asked how he could be of help to me, in any way. He answered every question - one of the biggest was - I wanted a white exterior with a light leather interior. He found me one, coming soon to their dealership, so we talked price and contract. The whole process was seamless and painless. I had no car until I could get the new Lexus, so this dealership, loaned me one of their cars to use until my car arrived and was prepped for me. I've never experienced anything like the customer care and concern for me and my comfort and happiness with my decision to own a Lexus. Joshua Tate in the service department, was just as careful and concerned for me and my new Lexus once I received it, when I brought it back in for the clear coat. From the sweet young lady at the front desk to every employee I have seen there at LHM Lexus Murray - I've had exceptional treatment and care. I feel like I'm a member of their "LHM family" every time I come in. I would HIGHLY recommend the Larry H Miller Lexus Murray Dealership to anyone and everyone! More

Easy as always Josh in the service department continues to provide top quality service. Every time I’m in there he’s honest and gets me taken care of and on my way. Josh in the service department continues to provide top quality service. Every time I’m in there he’s honest and gets me taken care of and on my way. More

Top notch dealership! We have leased 2 other vehicles from this dealership. We have had a good experience each time. Brad Rabe has done a wonderful job in meeting out needs We have leased 2 other vehicles from this dealership. We have had a good experience each time. Brad Rabe has done a wonderful job in meeting out needs. The dealership is clean and welcoming. Each of the employees we dealt with were friendly and professional. Would highly recommend this dealership. More

A theme developing of poor customer service The customer service I get a LHM Lexus has not ever been great, but it feels like it’s getting worse and certainly doesn’t match my expectations for a The customer service I get a LHM Lexus has not ever been great, but it feels like it’s getting worse and certainly doesn’t match my expectations for a luxury good. I’ve been refused the ability to make appointments for routine service when I have called in the past so now I just show up. When I got to the dealership this time, without an appointment, each employee I interacted with seemed more interested in convincing me to leave than helping me out. The second guy who came to talk to me asked what I needed and I told him Lexus had sent me a letter saying there was a software update “is it the Apple Car play update”, he asked interrupting me, I told him I didn’t know. I told him that my car was also saying it was due for service. When he asked me what for, I told him I didn’t know, the car just said to come in. I told him I didn’t have an appointment because I told him I had been told not to make appointments in the past and he said that appointments are currently 2-3 days out. He also told me that I could get it serviced that day but the wait would be over 2 hours. Again, everything about what he was saying and how he was saying it implied he just wanted me to leave. Because this was the only day off I’d have for a while and because the dealership is a distance from my house, I decided I would stay and wait it out. In the end, I was there no more than 30 minutes, which would have been great if it didn’t seem to reinforce that it seemed that the people I interacted with simply wanted me to leave. More

Service Made appointment easily on their website and they were ready for me when I arrived. Completed service in a shorter timeframe then expected. Thank f Made appointment easily on their website and they were ready for me when I arrived. Completed service in a shorter timeframe then expected. Thank for your dedication. More

Great service Ethan is a great guy and you’ll be lucky if you get to work with him. Service is always great, and so is the rest of the crew. Ethan is a great guy and you’ll be lucky if you get to work with him. Service is always great, and so is the rest of the crew. More

Excellent Customer service Justin the guy made everything easy as possible. Plus the service manager Adam blackman other service staff Fabbi en Thorne great people to work with Justin the guy made everything easy as possible. Plus the service manager Adam blackman other service staff Fabbi en Thorne great people to work with. More

Best Experience My experience was the best ever when purchasing a new car. Marcel, Michael and Rodney were professional and thorough. They were conscious of my time My experience was the best ever when purchasing a new car. Marcel, Michael and Rodney were professional and thorough. They were conscious of my time and showed me vehicles that fit my needs. More