Lexus of Murray

Super easy! Saw this car online, dealer responded back instantly, bought it the next day! The price was fair and could not miss this deal! Greg was super easy to Saw this car online, dealer responded back instantly, bought it the next day! The price was fair and could not miss this deal! Greg was super easy to work with and helped us out right away! More

Purchased a 2019 RX350 Our sale person Johnny D was very professional, friendly, knowledgeable, he was also prepared & very respectful of our time. The finance manager was Our sale person Johnny D was very professional, friendly, knowledgeable, he was also prepared & very respectful of our time. The finance manager was much of the same. I would recommend others looking to purchase a Lexus to work with Johnny D. More

Drop in service experience While driving to work I noticed a low tire. I called to make an appointment and was told they were booked, but to go ahead and drop in...which I did. While driving to work I noticed a low tire. I called to make an appointment and was told they were booked, but to go ahead and drop in...which I did. The service rep (Ethan) seemed disgusted that I dropped in. He made it very clear that my car would be bumped for anyone who had made an appointment and that they “might” be able to get to mine. I wasn’t sure if I should wait so I asked. He said basically that it was up to me to decide. Well, they did get to mine and he told me I had a nail they couldn’t repair. Of course he recommended I buy 4 new tires. Ok, no problem. After I decided to wait and try and get a new tire that matched my other ones from another place, he told me that they had found a nail in another one of my tires. My unlucky day, except I was happy they had discovered this. I asked if that had been fixed and he told me “no, we didn’t fix it”. What? You identify a nail in my tire and then leave it? By this time it was clear that I was an annoyance to this guy so I shook my head and left. Drove straight to Big O and guess what? They fixed BOTH tires for free! They said it was perfectly repairable and not to worry about new tires for a while. It’s funny because my last review of LHM Lexus was great. I guess one unfriendly person can ruin your whole opinion of a business. I have a certified vehicle so I will be back. Hoping next time will feel differently. I guess I just expect more from a Lexus dealership. More

RX 350 2019 My experience in working with Scott Malcome was fun, easy and with zero pressure. He made the whole buying experience enjoyable. Thank you and I will My experience in working with Scott Malcome was fun, easy and with zero pressure. He made the whole buying experience enjoyable. Thank you and I will definitely see you again. More

Service I have dropped my for recall service. As far as I knew that the car will be vacuumed and washed after service. However, when I picked up my car and qu I have dropped my for recall service. As far as I knew that the car will be vacuumed and washed after service. However, when I picked up my car and questioned about the vacuuming and washing. They claimed that they did but there was nothing change. I called the service person from the office and he admitted that it was a horrible job or not done. He has offered me to have someone clean my car but I was busy and have no time that day. It was wasting my time. More

Pleasant experience Sheryl was fabulous. She followed through on all her commitments and exceeded all my expectations. All personnel at Larry Miller Lexus were friendly Sheryl was fabulous. She followed through on all her commitments and exceeded all my expectations. All personnel at Larry Miller Lexus were friendly and helpful. More

2020 Lexus Johnny D. was amazing to work with! He was very patient and worked with us to give us the perfect buying experience!!! I highly recommend him as your Johnny D. was amazing to work with! He was very patient and worked with us to give us the perfect buying experience!!! I highly recommend him as your sales guy! We love our new Lexus!!! Thank you for giving us an excellent deal! More

Exceptional purchasing experience! Purchasing a vehicle can be daunting. From the minute I walked in to the LHM Lexus dealership in Murray it was seamless. My sales associate Brent Lloy Purchasing a vehicle can be daunting. From the minute I walked in to the LHM Lexus dealership in Murray it was seamless. My sales associate Brent Lloyd was informative, professional, trustworthy and so friendly. He quickly narrowed down my wishes and I moved through the process efficiently, driving off the lot in a beautiful vehicle. Colton Mraz also masterfully explained in a comprehensive tutorial how everything works! There is a dizzying array of options. It was a great experience. More

Great experience We have bought our cars from Lexus for many years and have had a consistently positive experience. This was another positive experience. Even though We have bought our cars from Lexus for many years and have had a consistently positive experience. This was another positive experience. Even though I was buying a used car, the concern to provide the car the perfect condition was impressive. All my questions were addressed with care and helpful information. I appreciate that there was no hard sell. Highly professional. Stephanie was great. Highly recommend. More

Service They were so quick to fix my Airbag recall. They had drinks, snacks, and to top it off they filled my gas tank! Great service They were so quick to fix my Airbag recall. They had drinks, snacks, and to top it off they filled my gas tank! Great service More