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Lexus of Murray

Murray, UT

4.7
1,010 Reviews

5686 S. State Street

Murray, UT

84107

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1,010 Reviews of Lexus of Murray

October 31, 2019

Service completed but there was a problem. There was no sound. The volume dial turned but nothing could be heard. Sean tried to fix it. Then got a tech to look at it. They spent the time to make sure it wa More

by Gerri
Recommend Dealer
Yes
Employees Worked With
Sean and a tech whose name I forgot.
Oct 31, 2019 -

Lexus of Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jim Brown, General Manager

October 31, 2019

I bought a package for an oil change supposedly included in tire rotation. But, They never did the rotation. Also, technicians do not care or customer representatives. More

by Kamal
Recommend Dealer
No
Employees Worked With
LHM/Lexus dealer.
Nov 05, 2019 -

Lexus of Murray responded

Thank you for your feedback, Kamal. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and ensure your vehicle received all of the services we promised. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Jim Brown, General Manager, (801) 264-3610

October 30, 2019

Lexus warranty process leaves their dealerships to handle supply failure mess. Still waiting 9 months+ for replacement parts. Larry Miller SLC dealership very accommodating during wait, agreeing to split cla More

by Johnarl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam & Bronson
Oct 30, 2019 -

Lexus of Murray responded

Thank you for your positive feedback, John. Please let us know if there’s anything else that we can do for you or your vehicle in the future. - Jim Brown, General Manager

October 30, 2019

Fast excellent service. Very attentive to questions and willing to go the extra mile to make sure you are satisfied. Prices are higher than local shops but you get consistent quality service. More

by Kevinarichardson
Recommend Dealer
Yes
Employees Worked With
Joshua Tate
Oct 31, 2019 -

Lexus of Murray responded

Thank you for taking the time to review our dealership! Be sure to let us know if there is anything that you need moving forward. - Jim Brown, General Manager

October 30, 2019

Great service in recent purchase of 2017 RX 350; from sale to getting new snow tires put on! Just in time for first snow storm! More

by wf
Recommend Dealer
Yes
Employees Worked With
Sharyl Nobel, sales; Mandy Littlefield, service
Oct 31, 2019 -

Lexus of Murray responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Jim Brown, General Manager

October 30, 2019

Good experince the staff was friendly, the service was fast. Very good ambience. had Excellent experience. will definitely recommend the dealer to others. I love th More

by leikesasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Oct 30, 2019 -

Lexus of Murray responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Jim Brown, General Manager

October 29, 2019

Great service as always! I was a little early; they finished early. My car passed its 75000 mile maintenance with flying colors. Great car serviced by a terrific dealership More

by opal
Recommend Dealer
Yes
Employees Worked With
Sean Nava
Oct 29, 2019 -

Lexus of Murray responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jim Brown, General Manager

October 29, 2019

Justin was amazing and the service experience at Lexus has never disappointed. My service was done in a timely manner and all my questions were addressed expertly. Thank you, Justin and team for a great e More

by Kevin F
Recommend Dealer
Yes
Employees Worked With
Justin Tuck
Oct 29, 2019 -

Lexus of Murray responded

Thank you for taking the time to review our dealership, Kevin. We are happy to have earned your recommendation. Come visit Justin and the team again soon! - Jim Brown, General Manager

October 29, 2019

I had to bring my Lexus in for the air bag recall. The staff at the Dealership was kind and knowledgeable. They were able to accommodate my schedule, gave me a rental, and cleaned my car. They were timel More

by Susyhomemakerpx
Recommend Dealer
Yes
Employees Worked With
Sean Nava
Oct 30, 2019 -

Lexus of Murray responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Jim Brown, General Manager

October 29, 2019

Great Service Prompt and excellent service. I have been a Larry Miller Lexus customer for over twenty years. You have always been outstanding in every way. Great More

by DeeConger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeHaan Bronson
Oct 30, 2019 -

Lexus of Murray responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Jim Brown, General Manager

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