Lexus of Merrillville

Edge2014_DBMorrow_JFrench Jessica did an exemplary job of making me feel respected, being truthful, getting the job done (thanks to Gary G also***) and making it the best exper Jessica did an exemplary job of making me feel respected, being truthful, getting the job done (thanks to Gary G also***) and making it the best experience ever. Love my car, Loved the Red Carpet treatment. More

Going the Extra Mile to Satisfy their Customer The "Team" at Lexus of Merrillville which included Pete Takacs, General Manager, Todd Sobczak, Service Manager, Justin Nondors, Service; and Mark Love The "Team" at Lexus of Merrillville which included Pete Takacs, General Manager, Todd Sobczak, Service Manager, Justin Nondors, Service; and Mark Lovejoy, Sales listened to my concern with the finish on the aluminum wheels of my pre-certified 2013 RX350; Pete Takacs authorized his "contract detailers" to strip and refinish the wheels; I brought the car in at 9:00 A.M. on 7/11/16 and it was returned to me at 5:00 P.M. the same day to my complete satisfaction; my sincere thanks to all involved. Dan Pacini More

Worst car buying experience of my life. Buyer beware! This dealer sold me a certified pre-owned ES350. I drove it home 500 miles, rear bumper came loose and the BSM system error light came on a couple da This dealer sold me a certified pre-owned ES350. I drove it home 500 miles, rear bumper came loose and the BSM system error light came on a couple days later. I took the car to my local Lexus dealer and was told this car was in a previous wreck and if the BSM system issues was due to the previous damage I would be charged for the diagnostic charge and repair. They also said the previous damage was not fixed correctly explaining the bumper came loose because it was glued on. I got 3 separate quotes to properly repair the rear bumper and the average was $2000. I notified Lexus of Merrillville and they did nothing to resolve this issue. So I have a Certified Pre-Owned Lexus that requires $2k of repairs and has a BSM system that does not work. This previous damage was not disclosed during the sale and the dealer has done nothing to rectify the issue after being notified. This dealer has been very unresponsive on this issue! Worst car buying experience of my life! More

A really good experience overall - no complains Jessica French - did just a fabulous job helping us through options both with vehicles we were interested in and also for potential financing options Jessica French - did just a fabulous job helping us through options both with vehicles we were interested in and also for potential financing options and warranties.... More

Dave made it happen I spoke with Dave .W over the phone regarding a truck I was interested in buying he said come into the dealer so we can get that truck into your drive I spoke with Dave .W over the phone regarding a truck I was interested in buying he said come into the dealer so we can get that truck into your driveway and that's what he made happen the experience was great so was Dave, Will and the finance manager and his funny stories Thanks guys now me and my lil ones our enjoying our new GMC Acadia that's in our driveway More

Great experience We had a great experience at Lexus of Merriville. Marc Lovejoy & John Desmet was great to work with & we would definitely go back there when looking f We had a great experience at Lexus of Merriville. Marc Lovejoy & John Desmet was great to work with & we would definitely go back there when looking for another vehicle. More

Great experience! We purchased a preowned certified Lexus several weeks ago. We were just looking at other vehicles since we were being taken advantage from a competit We purchased a preowned certified Lexus several weeks ago. We were just looking at other vehicles since we were being taken advantage from a competitor. We had a very honest no pressure sale from Dave Gardiner, love our car! We will definitely purchase from you again. More

Trust & Honesty is Priceless I really appreciated the personal attention given when I contacted this dealership via web to inquire about pricing for a 2015 RX 350. Marc LoveJoy w I really appreciated the personal attention given when I contacted this dealership via web to inquire about pricing for a 2015 RX 350. Marc LoveJoy was my initial contact with Lexus of Merrillville as he followed up on my web inquiry. He also became my salesperson and went above his call of duty prior to meeting me to finalize my sale. He gained my trust even before I met him in person. I explained to him my concerns and prior experiences with other dealerships with trying to get a price quote on my trade-in, which was a 2015 Highlander Platinum Limited. He right away sympathize with me and heard me without interruption. He was determined not to upset me further. He took all my information over the phone and was able to provide the numbers I needed to bring me into the dealership and close the deal the same day. I was even contacted again by a prior dealer with a better offer, however trust and honesty is priceless. My prior interactions with two other dealers left me feeling dejected. I had initially approached the dealer that i bought my two prior vehicles from as I thought they would provide the care and attention needed since my desire to trade in my current vehicle at that time was due to safety issues. However, the did not deliver on customer service. Even when I was initially contacted concerning my price inquiry I was told I needed to come in to negotiate which is what I was trying to avoid. I needed pricing to determine if doing the transaction would be worthwhile. Although explained I never received pricing for quote on my trade-in value, thus it made me reluctant to return. At any rate, I would recommend the staff at Lexus of Merrillville to all of family and friends. The entire staff made me feel comfortable throughout the entire process. Being a single mom in the world today it is important to be taken seriously and treated with dignity and respect. This is exactly how I left feeling Lexus of Merrlliville. More

Developed a sense of trut and honesty immediately. Realized quickly customer service is important to this dealership and part of the experience of owning a Lexus vehicle. Wonderful people to work with Realized quickly customer service is important to this dealership and part of the experience of owning a Lexus vehicle. Wonderful people to work with and deal with. More

Where's the customer service ??? I went with my son and he picked out a truck ..granted it was $6990 ...we were told there was a warranty and that the truck was fully inspected and an I went with my son and he picked out a truck ..granted it was $6990 ...we were told there was a warranty and that the truck was fully inspected and and certified .When we went to sign the paperwork for the second time the warranty we were told didn't go with this truck as we were told by our salesman .But he said it was fully inspected and it had low mileage and it was great automobile ..Against my better judgement we bought the truck ...2 days later the engine light goes on and we've have several issues and now they are saying basically too bad you bought it "as is "also they are very rude when I called to speak to them about this matter ....This is just not the way to do business and I would beware of any purchases made through this dealership More