Lexus of Fremont

The dealership provided good service and the employees were very nice and helpful. The overall experience was efficient and pleasant. were very nice and helpful. The overall experience was efficient and pleasant. More

Excellent service kept informed through the service good good good good good good good good good good good good good good good More

This is the best service department and dealership I’ve experienced since I started owning and leasing vehicles 39 years ago. experienced since I started owning and leasing vehicles 39 years ago. More

Anita went above and beyond by calming me down over the fiasco of the insurance company. She was knowledgeable, patient, and persistent. fiasco of the insurance company. She was knowledgeable, patient, and persistent. More

Visit to Lexus in Fremont on Feb 17,2024 do Oil change service . Appointment with Jame Luong. service . Appointment with Jame Luong. More

I purchased 2023 Lexus RX 350 in Lexus of Fremont today. I was satisfied with their service, especially great help from Kathleen Wong. She gave me not only good price but excellent service. Really appreciat I was satisfied with their service, especially great help from Kathleen Wong. She gave me not only good price but excellent service. Really appreciated her great support. More

Took 9 phone calls and I left 4 messages to get my question answered about a wrap maintenance plan I purchased. Since the new management decided to no longer have a mobile service. I’m suppose to driv question answered about a wrap maintenance plan I purchased. Since the new management decided to no longer have a mobile service. I’m suppose to drive to Fremont which with commute traffic and the 2 hr wait for my oil change will be 6-7 hrs. My closest dealership will not honor the 84 month plan I purchased. Oscar apologized but had no solution and was quite short with his response. If they cared about their customers they would make this right by taking care of my future oil changes at my local Lexus dealer. More

Lexus of Fremont ignores customer complaints. I was overcharged on 7.31.23, to date, I have not been refunded. I've sent emails/ voice messages to the service director, Jason Doyle, GM, Bill Maso I was overcharged on 7.31.23, to date, I have not been refunded. I've sent emails/ voice messages to the service director, Jason Doyle, GM, Bill Mason, service manager. Oscar Pacheco, and my service advisor, Vener Padilla,who tells me that there is nothing that he can do. I have been a loyal customer for 25 years, and I am very dissatisfied with the lack of communication or acknowledgment regarding my complaint. —Denise Broudy More

Mike Cartisano and Dewey Le were amazing consistently in providing me with a great experience and fixed all issues I encountered. It's unfortunate Jeff Swickard took over this dealership as it will nega providing me with a great experience and fixed all issues I encountered. It's unfortunate Jeff Swickard took over this dealership as it will negatively affect the quality to be expected in the future. More

I give one star is because the pool car service. There are two points: 1. When I bought the car the sales tried to sell me the car and service package. Said whenever you do car service in future There are two points: 1. When I bought the car the sales tried to sell me the car and service package. Said whenever you do car service in future you just need to drop-off the car to our service department then we will rent you an at least same level car for your convenience. But I never got a loaner car in 4 times car services so far. I always be told the loaner car are rent out or your service is very quick, you just need to wait a little... But I need to wait 3 to 5 hours each time. They provide WiFi. It's good. But they don't has power outlet to let me work long time use my laptop computer. I have another brand vehicle. Their dealer always rent me a loaner car for every 5000 miles service. Some time they even rent me higher end vehicle if they don't have same level. 2. They can't give me the answer or solution for technical questions on my car. The knowledge of their technicians (couple technicians tried to help me) are so pool. End up I figured out all the question or problems after used my car one year later. Below are the questions on my ES300h had. If someone has same question I can help. ^_^ Q1: The USB stick (for MP3 musics) can't be recognized when you plug-in after the car has started. You have to restart the the car then the USB stick can be recognized (the USB stick icon will ON). Q2: When passengers change seat while driving. They need de-fasten seat belt --> move the seat --> refasten seat belt after moved. But the seat belt alarm will keep on until you stop the car at load side. More