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Lexus of Fremont

Fremont, CA

4.9
891 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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891 Reviews of Lexus of Fremont

April 18, 2025

Good dealership, but the maintenance price is too expensive. My requested service is Mainly just for oil change, which costs me over $400. Also, my car mileage is just 42K, but I was asked to do the More

by lindacr_zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Apr 19, 2025 -

Lexus of Fremont responded

Thank you for sharing your feedback with us. We understand the concern about maintenance costs and service recommendations at Lexus of Fremont, and we appreciate your input on this matter. If you'd like to discuss it further or need clarification, please feel free to reach out!

Apr 20, 2025 -

lindacr_zhang responded

Thanks for responding my complaining message. I just don’t understand why my car is only 42K, but the service advisor asked me for 50K service requirement. I request for 45K service first, but the service advisor told me 45K service has no oil change. This car needs oil change. As usual, every time I come to your dealer to get the car service, the oil change is always one of the items. Why I can’t get 45k service including the oil change this time. If your 45K service does not include the oil change, what service will be provided for the 45k service??? It doesn’t make a sense!!! It seems I totally got cheated!!! This service is mainly for just oil change, but the service advisor charge me over $400. I need your dealer to explain to me clearly why I have to pay for 50k service requirements to get the oil change, NOT 45K, considering my car mileage is only 42K. I drive my car very locally almost everyday, no more than 4K/year. Again, I need your service department manager to feed back to me what I complained in this message. I don’t want to be cheated!!! Thanks.

April 17, 2025

Christina , advisor is an excellent helper. I will request her to be my advisor for the next appointment. More

by Sao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Apr 17, 2025 -

Lexus of Fremont responded

We're delighted to hear that Christina provided excellent assistance during your visit at Lexus of Fremont. We look forward to welcoming you back for your next appointment!

April 17, 2025

Jeff at Fremont Lexus was great. He was efficient and detailed. I was able to drop the car off and pick up a loaner in less than 30 minutes. More

by rich.c.su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 17, 2025 -

Lexus of Fremont responded

We're delighted to hear that Jeff provided such efficient and detailed service at Lexus of Fremont. It's great to know the process was quick and seamless for you. Thanks for sharing your experience!

April 15, 2025

Very professional ,friendly . Good adviser. Services were on time like promised . Will return and recommend to others. More

by oanhddsWendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Apr 16, 2025 -

Lexus of Fremont responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Fremont provided professional and timely service. We look forward to welcoming you back in the future!

April 12, 2025

Your service exceeds my expectation. Vener Padilla the Service Advisor is very accomodating and very knowledgeable about Lexus cars. He is a good asset to the company. I will definitely More

by eddie09rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Apr 14, 2025 -

Lexus of Fremont responded

Thank you for sharing your positive experience with us! We're delighted to hear that Vener Padilla provided exceptional service and made a great impression. We look forward to assisting you with all your future needs at Lexus of Fremont!

April 09, 2025

I brought in my 2021 Lexus IS 350 F sport for repair due to theft and my insurance with Telsa was a difficult process to submit any kind of claim. Lexus was kind enough to provide me with a loaner for four More

by Abkhmer707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Grant
Apr 10, 2025 -

Lexus of Fremont responded

We're delighted to hear that our team at Lexus of Fremont could assist you through the insurance process and provide a loaner during your repair. It's great to know your car is back in top shape, just like nothing happened! Thank you for recommending us for service needs!

April 06, 2025

Excelente experience. My advisor service excellent. Mr. VENEN alway explain all in detail about the process of service. More

by Minerva S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Apr 07, 2025 -

Lexus of Fremont responded

Minerva, we're delighted to hear that Mr. Venen provided you with excellent service at Lexus of Fremont! Thank you for sharing your experience and we look forward to serving you again in the future.

April 03, 2025

Christina is super helpful and the service is great. The whole experience is truly pleasant More

by Lanbibg
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Apr 03, 2025 -

Lexus of Fremont responded

We appreciate your business and your kind words for Christina! Thanks from the Lexus of Fremont Team!

April 02, 2025

Service Advisor Mr. Phat Lam was super helpful and patient with us everything. Thanhs a lot! Nice work! More

by adakong123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Apr 02, 2025 -

Lexus of Fremont responded

We're so glad Phat provided such helpful and patient service at Lexus of Fremont. Thank you for sharing your positive experience with us!

Apr 03, 2025 -

adakong123 responded

Here’s my positive review!

April 01, 2025

The environment and service were both great, and the people were super nice. Highly recommend! More

by J. Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Apr 02, 2025 -

Lexus of Fremont responded

Thank you for the excellent review of Lexus of Fremont, J.!

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