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Lexus of Freeport
Freeport, NY
760 Reviews
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760 Reviews of Lexus of Freeport
April 09, 2012
Lemme tell ya... I HATE car dealers. However, Lexus of RVC has absolutely changed my opinion. It was time for a new car. My father is on his 3rd Lexus and swears by them. He usually goes to Lexus of Ma RVC has absolutely changed my opinion. It was time for a new car. My father is on his 3rd Lexus and swears by them. He usually goes to Lexus of Massapequa (RVC is their sister dealer). I've had my eye on an IS for a while, so at the recommendation of him and another friend who has purchased from RVC, I took a ride over since they are closer to home. Now, I've never owned a luxury car. So, right from the beginning, when I pulled up and there was a valet, I knew I was in for a great experience. When I walked in, I was greeted immediately and just felt like they were genuinely happy to see me. I sat down with Sheila, we chatted for a bit, went on a test drive in an IS, and then it was down to business. Since I am a self admitted impulse buyer, I had to show extreme restraint. The car really sells itself so Sheila probably had it in the bag about 2 minutes in (and I'm sure she knew it, since she's been at this for a while), but I wasn't prepared to make a deal that night. Actually, I would have - but my father would have smacked me upside the head, so I made an appointment to come back. By the way, Sheila is a doll. She asked the right questions, listened to what I wanted, and we put together a car with options that suited my needs. She was very professional and has a lot of experience. She wanted me to buy the car right then and there (of course), but respected the fact that I wanted to think about it, talk it over at home, and come back. I went back a day or so later with my father and made the deal. I know they need to make their money since, after all, they are in business - but they worked with us and I didn't feel like I got raked over the coals and taken for a ride (so to speak). I was even offered a $1,000 loyalty credit on top of the money they took off since my father is a current Lexus owner. The manager personally thanked me as well. So overall, it was a really great experience. I pick up the car tomorrow night and can't wait. I would (and will) recommend Lexus of RVC to any of my friends and family. More
by mikepana
Employees Worked With
Sheila Mancuso
January 26, 2012
I called in ADVANCE and made an appointment for Jan 26th, 2:30. I provided all the pertinent information regarding the make/model of my car. Today I spent almost 2 1/2 hours waiting for my car and finally 2:30. I provided all the pertinent information regarding the make/model of my car. Today I spent almost 2 1/2 hours waiting for my car and finally demanded it back and left there with NOTHING done! After 2 full hours I demanded to know what was going on and they told me they didn't have the right filter and they had to send out for it. Since this wasn't a "surprise drop-in visit" this is ridiculous. Not one person had the decency to tell me about this and give me the opportunity to reschedule. After demanding that my car be returned, I had to wait another half hour for them to get it off the lift. 2 1/2 hours and nothing was done--not even WASHED! The manager, Juan Gonzalez thanked me for saving FUTURE customers from having to put up with this lack of service. I should be paid a consulting fee! What kind of Service department needs to be advised to have the necessary parts on hand in advance of a service appointment? If they can't be trusted with an OIL CHANGE, how incompetent are they?!? More
by cheekyvixen
Employees Worked With
Craig, Juan Gonzalez
September 28, 2011
from the moment we walked into the dealership we where in good hands Sheila Mancuso is Top's!! she takes the time to go over everything one of the best buying experiences we have had in a long tim good hands Sheila Mancuso is Top's!! she takes the time to go over everything one of the best buying experiences we have had in a long time Great Great Great Service More
by phoneguy
Employees Worked With
Sheila Mancuso
September 11, 2011
Made an appointment to see a certified pre owned IS250 that was listed on their sight. Received an e-mail stating car was available and a phone call confirming the appointment the next morning. When my wi that was listed on their sight. Received an e-mail stating car was available and a phone call confirming the appointment the next morning. When my wife and I arrived (Stamford to Long Island) Roland informed us that the car had been sold the day before. Surprise Surprise. There were a couple of others with a few more miles that we would consider. We took one for a spin and decided to see if we could reach an agreement. After giving Roland our all in number he went to the manager to see if they could do it. After 10 minutes and my wife and I about to leave he comes back and says we have a deal. He begins to input the data and we are chatting and my wife casually mentions that this car is certified pre owned so it comes with the terrific lexus warranty 3 years 100k miles right? Roland responds oh no we can't give you that at this price that's a $1,500 item so we are taking that out. I tell him that changes the deal because i was under the impression that Lexus vehicles come with this warranty and that it is not a separate add on. He says we can split the difference but at this point my wife have a bad vibe about the whole thing since if we hadn't asked he wasn't going to say anything and tha's not being very upfront about the deal. So we left and are buying a different car from a different dealer. More
by redsbench5
Employees Worked With
Roland
August 08, 2011
Terrible service. Extremely long wait. Lack of communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. More
by fig12345
Employees Worked With
john
August 04, 2011
I have just leased a 2011 Lexus RX350. I dealt with Vivian Midgely. It was an absolute pleasure to work with him. He was very informative, and worked with me within my price range. I am officially a Vivian Midgely. It was an absolute pleasure to work with him. He was very informative, and worked with me within my price range. I am officially a "lifer" with Lexus of RVC and will continue to do business with them. More
by Lolabella524
Employees Worked With
Vivian Midgely
July 12, 2011
DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. SALES MANAGER "HOWARD" IS EQUALLY AWEFULL. SALES MANAGER IS EVEN WORSE. SO IS SALES REP. AKUA DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. SALES MANAGER "HOWARD" IS EQUALLY AWEFULL. SALES MANAGER IS EVEN WORSE. SO IS SALES REP. AKUA LAMB THEY TAKE YOUR MONEY IN A VERY FRIENDLY MANNER, AND WHEN U REQUEST A REFUND, THE ENTIRE DEALERSHIP TURNS HOSTILE TOWARDS YOU. NOT TO MENTION THE RUN AROUND THEY GIVE U TO GET UR MONEY BACK. DONT BUY FROM THEM. BUY FROM SOME OTHER LEXUS DEALER. More
by SWORDFISH2600
Employees Worked With
Akua Lamb
May 17, 2011
The Technician has no knowledge and can't find out the problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it can be range from $200-$2000 What a joke. I won't ever to Lexus of Rockville Centre again. Leuxs of Rockville makes Lexus look bad. Please hire some experience technican instead of people just guessing and without experience and ripping consumer off. Thanks More
by bebeqq1231
Employees Worked With
Apoplo
March 25, 2011
I went in for basic service. While waiting I went to look at the newer models. I met with Dawn Stripp who showed me the updated differences between my RX 2007 and a 2011. I also spoke with the sales manager at the newer models. I met with Dawn Stripp who showed me the updated differences between my RX 2007 and a 2011. I also spoke with the sales manager Edward Moore. There service to me was a blessing so I started to look into the price of a new car. I then met with Howard Kornblatt who does the financing and extras. This is an exceptional man to work with. He helped me in every way possible to achieve the price I was looking for so that the car was affordable. Everyone that I worked with showed me that this is the place I should be buying and servicing my car at. During delivery I was explained at length about my car. I left feeling knowledgeable about my car. (and due to all the extras that's pretty good in my book) I'm at this time a extremely happy owner of a RX 2011 Hybrid. I felt the experience was well worth taking the time to compliment. Thank You More
by msfeller
Employees Worked With
Howard Kornblatt, Dawn Stripp, Edward Moore & Risa in ser vice
March 23, 2011
Went to Rockville Centre after visiting to other dealerships in Queens. I met Stephen Torrens. His straight forward approach is what made my wife and i feel comfortable enough to spend our hard ea dealerships in Queens. I met Stephen Torrens. His straight forward approach is what made my wife and i feel comfortable enough to spend our hard earned money with them. Great people! Thanks Stephen and Lexus of Rockville Centre for making the experience painless. Keep up the good work. More
by MikeCDavis
Employees Worked With
Stephen Torrens
