Lexus of Freeport

STAY AWAY - It took several minutes for a saleman to approach us, when our salesman approached he was very nice, he gave us a great price and we were on our way.... then we met DON MASTERS - slick as th approach us, when our salesman approached he was very nice, he gave us a great price and we were on our way.... then we met DON MASTERS - slick as they come, fast talker that does not care about you, though he tries to remind you he does. Long story short, when i picked up my car, it was dirty, windows dirty and cup holder missing. I had to make an appointment for service and the girl attending me was busy texting on her phone, she forgot to tell me that there was a nicer "waiting area" upstairs for owners. I would not recommend this dealership, please stay away and save yourself the headache! More

I'm from out of State and via phone bought a used 2012 Lexus. I wired the money to the dealership and after they got the money they said I had to use their shipper. I already had a shipper lined up for $1 Lexus. I wired the money to the dealership and after they got the money they said I had to use their shipper. I already had a shipper lined up for $1500 to get to the west coast. They naturally said I had to pay $2200 for their shipper, and it was a bargain they said because their shipper charges usually $2400. It's apparently some company policy ... which is fine, but it's convenient that their policy would have them make $700 more in profit. These guys are scammers. Don't deal with them, they're very dishonest! More

I worked with Dawn Stripp on 10/8/2012 when leasing my new lexus gx 460. She was amazing to work with. She was extremely informative, knowledgeable and personable. She was on top of everything and she new lexus gx 460. She was amazing to work with. She was extremely informative, knowledgeable and personable. She was on top of everything and she was eager to make us happy. After we bought the car i went back and she was extremely helpful in teaching me how to work everything in the car. In my eyes she is amazing and i would recommend her with the highest regard. Thank you so much! Noreen and Stuart Gilman More

This review is a bit long, but it has to be to describe my interaction with this dealership. I stopped by Lexus of Rockville Centre to look for a pre owned convertible. I dealt with Jeff and he located a c my interaction with this dealership. I stopped by Lexus of Rockville Centre to look for a pre owned convertible. I dealt with Jeff and he located a car from a Chrysler dealer that they own and had it brought in. I test drove it at night in the rain, made a deal and picked it up the following Sunday. Jeff was excellent to deal with and Don, the finance manager was just as good. they made the transaction smooth and easy but that is where the good ends. I picked the vehicle up, a 2008 Chrysler Sebring, on Sunday and when I looked it over in the daylight, there were many ping marks on the side, a slight dent, the front bumber was slightly coming apart and overspray on the rear bumper where it had been repainted. One tire had dryrot and a chunk of rubber cut on the sidewall. For what they were asking for the car, it should have been in excellent condtion. This is no ones fault but myself for not examning it further in better lighting. They also did not have a carfax to produce when asked. As I drove off the lot with it, I noticed the engine had a very loud, rough sound to it. I wasn't sure if it was the 4 cylinder engine so I figured I would drive it for a while and see. The brakes were also squeeling. After 10 days with the car the convertible top stopped working, a unforseen problem, and I brought it back to them. I told them besides the top, the engine is making a loud noise and the brakes are squeeling. Lexus could not fix the roof and sent it back to Chrysler. After 10 days the car was ready and was returned to me completly dirty. I started to drive the vehicle again and the same noise was there in the engine. The brakes were still squeeling. I stopped by my personal mechanic and as soon as I opened the hood, he stated it's one of the pully's/belt. He said you have to take care of this right away. I went back to Lexus and spoke with Eric in service andhe stated that he knew about the problem but did not know any further because this was between myself and the Pre owned department. He said to go talk to Tony, the Pre owned manager. When I spoke to Tony he said that he knew about the problem but chrysler didn't want to pay for the repair(I have a 3 month warranty under the NY state Lemon law). So this is where I have the biggest complaint. Tony, the pre owned manager and Eric in service both were informed of the repair needed but because there was a dispute between preowned and Chrysler as to who was going to pay for the repair, which doen not involve me because I am covered under the warranty, yet they returned the vehicle to me knowing this and did not inform me that the work was not done. So here I am thinking this car is in proper running condition and I let my daughter take it out at night by herself and the car was not repaired. Tony apologizes numerous times and says he's going to take care of it to give him time to get me a loaner, which I asked for, and they will fix it. I get a email from Eric stating to bring it in. I bring it in on a Thursday and advise Eric I dont need a loaner at this time, just fix the vehicle. I ask him about how long , he says should be by Saturday. Saturday comes, Monday, Tuesday, by Wednesday I call and ask for Eric, they say he's in but away from his desk. i leave a voice mail and then decide to call the Chrysler dealer in Bayshore. The service manager, I believe his name was Jake, said they had the car but it went back at the beginning of the week. He said he remembered my vehicle because when it came in, he happened to be outside and heard the sound when the car drove by him. I asked if it had been repaired and he stated he did not know, all he knew is it went back to Lexus. I called Lexus back and asked for Eric again and now they tell me he's off today. I ask for a service manager and Juan, he tells me we just ordered the part and it should be intommorow. This is now a week since I brought it in. I get a call from Eric the next day and ask him why is it just being order now when they had the car a week. Once again, there was a problem of who was paying for this repair. Once again, NOT MY PROBLEM. I finally get my vehicle back on Friday and it was quiet and running smooth like it should have beenwhen I picked it up on delivery. Since I was very annoyed at how this whole situation was handled, I stopped in to see the General Manager of the dealership, Keith Drago. He wasn't there and they had me speak with Gracie, the sals manager. This was on a Tuesday. I told her the whole story and she said she would speak to keith and would call me on Friday. Friday came and went and when I called her the next Wednesday, she said she spoke with Keith and was looking into it. He had to speak to preowned and service. I called Keith's phone and left a voicemail to call me back and as of today 10/21, I have not heard from anyone. The fact that they delivered this vehicle with this problem, which was obvious to anyone with automotive knowledge, and the fact that they returned the car to me not doing the repair, which was a defective alternator, and not telling me that they didn't do the repair is completly unaccepable. Also, after complaining no one returns your phone calls is not what I would call great customer service. I don't expect to get the full red carpet treatment, like when buying a Lexus, however i do expect the vehicle to be delivered in proper working condition and when brought in for a repair under warranty, that the work be done and not given back without the repair and without advising me that they didn't do the repair. If the dealship doen not want to discuss this, I may have to contact NY state Department of Motor Vehicles and file a complaint against there repair facility. More

This dealership will rip-you off! Go somewhere else. I This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in LEXUS MANHATTAN. This is the first time I checked their prices comparing other dealers. Risa Greenfield who handled my business since 2006 never return messages...Yes, you read it right, never returned messages. For 6 years, I called 4 times, left 4 messages and get 0 returns. Talk about excellent service they try to sell when they want you to buy there. More

I went to trade in my 06 GS for a 2013 GS and to my disappointment I was offered a terrible appraisal, by Kasim and his manager. They seemed money hungry and eager to deplete the equity I had accrued. disappointment I was offered a terrible appraisal, by Kasim and his manager. They seemed money hungry and eager to deplete the equity I had accrued. His manager made me feel like they were doing me a favor by offering me a thousand dollars more on the low offer for my vehicle that was in impeccable condition. I later went to trade in my vehicle at another dealership and not only got a way better trade in value but the perfect note that fit my budget. Def wont be going back to Lexus of Rockville center for the next trade in. More

This is the place that you visit and you come out with a new car miss/AKUA made every thing possible to satisfy me, honest reliable not pushy for any thing greaty you are always welcome at that dealership y new car miss/AKUA made every thing possible to satisfy me, honest reliable not pushy for any thing greaty you are always welcome at that dealership you can drink the best coffee or tea, even if you are hungry you can have a sandwich on them. my experience i felt at home i would love to be a part of this lexus dealership of rockville center. but the best of all i got my new car today with a full tank of gas and professionally detailed. over all I got the best hi tech car in USA lexus RX450h I got a 2 complimentary free services. I would recommend that place for any new or used car buyer i would say to them :buy with confidence More

GOOD SERVICE. THEY DID NOT TRY TO GET ME TO PURCHASE EXTRA OPTIONS. CALLED ME TO SEE HOW I LIKED THE VEHICLE. GAVE ME A GOOD VALUE ON TRADE IN. EXTRA OPTIONS. CALLED ME TO SEE HOW I LIKED THE VEHICLE. GAVE ME A GOOD VALUE ON TRADE IN. More

Excellent dealership. They are efficient, professional, caring and friendly. Service is always done right the first time. This is my 4th Lexus with them and I will be with them for life. caring and friendly. Service is always done right the first time. This is my 4th Lexus with them and I will be with them for life. More

My husband and I drove into the Lexus Rockville Center Dealership around 2:00PM on Sunday afternoon. We spent about 15 mins in the lot looking at potential purchase and an additional 10 min browsing insi Dealership around 2:00PM on Sunday afternoon. We spent about 15 mins in the lot looking at potential purchase and an additional 10 min browsing inside the showroom,. For the time we spent at the dealeship NO one acknowledged us we saw that one woman was dealing with another couple but there was another male and female salesperson sitting at their desk who desperately avoided making eye contact with us. Needless to say we eventually left.....excellent customer service guys! such a contrast to when we visited another dealership in Garden City! More