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Lexus of Freeport

Freeport, NY

4.7
788 Reviews

70 W Sunrise Hwy

Freeport, NY

11520

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788 Reviews of Lexus of Freeport

July 18, 2024

Lexus of Freeport staff always professional they treat you with respect and always a smile they are highly recommended. More

by Eugene Bynoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha A. Williams, Maximo Arias, Johnathan Agosto
Jul 19, 2024 -

Lexus of Freeport responded

Eugene, thank you for the kind words! We're delighted to hear that our team at Lexus of Freeport provided a respectful and professional experience. We appreciate your recommendation!

July 01, 2024

To begin with the service advisor which is Mr Jon was very professional and helpful,I think he did a great job way to go. More

by rrene525
Recommend Dealer
Yes
Employees Worked With
Jon Laurenceau
Jul 01, 2024 -

Lexus of Freeport responded

We're glad to hear that Jon provided professional and helpful service at Lexus of Freeport! Thanks for sharing your positive experience with us.

June 20, 2024

Franswa was great person and shalesman. Listened to my wants and needs and gave me a great deal on a wonderful car More

by Magmondes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franswa Ligon
Jun 21, 2024 -

Lexus of Freeport responded

We're delighted to hear that Francois provided excellent service and helped you find a great deal at Lexus of Freeport. Enjoy your wonderful new car!

June 18, 2024

everyone that works at Lexus is helpfull and nice pleasant personality Felica was awesomely nice More

by claudettegarnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felica
Jun 20, 2024 -

Lexus of Freeport responded

We are glad to hear that Felicia provided excellent service. Thanks for choosing Lexus of Freeport!

June 12, 2024

Jake was outstanding as my sales consultant and the entire Freeport Team .. just the best !! More

by Sobelp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Jun 12, 2024 -

Lexus of Freeport responded

Thank you for reviewing Jake and Lexus of Freeport! We hope to see you again down the road!

May 21, 2024

The dealership was very professional and the salesman was knowledgeable about the automobile. Everything was done with out problems. More

by Frankmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franswa Ligon, Vivan Midgley
May 21, 2024 -

Lexus of Freeport responded

We're glad to know you had a smooth and professional experience at Lexus of Freeport. Our team is always here to provide knowledgeable assistance about our vehicles. Thanks for the positive feedback, Frank!

May 06, 2024

If the finance department of Lexus of Freeport were handled by a group of malevolent clowns their performance would be no worse. They have erroneously revealed the name and VIN of another individual.. More

by AlanBee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rigaud Simon
May 06, 2024 -

Lexus of Freeport responded

Alan, I'm sorry to read about your experience with our finance department. We take matters like this very seriously and it's clear we've fallen short of expectations here. Your feedback is important in helping us improve, and I'd appreciate the opportunity to discuss this further with you directly if possible. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

May 05, 2024

Very satisfied. Made getting a car easy. Exceeded my expectations. I will reccomend to others. More

by Lifespowerfuljourney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
May 06, 2024 -

Lexus of Freeport responded

Thank you for your confidence in Lexus of Freeport, and for your business. We are grateful to have you as a customer!

May 04, 2024

Always always amazing service. Mike, Steven and Diego all made sure my visit was smooth and timely More

by Maxcorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mack, Steven and Diego
May 06, 2024 -

Lexus of Freeport responded

We are so happy that Mike, Steven, and Diego at Lexus of Freeport earned your five stars. Thanks, Max!

April 22, 2024

This LEXUS OF ROCKVILLE now FREPORT, is a fraud. Review all the attached file, when we purchased the car, they did not disclose that the airbag of our car was deployed and so they can sell it high! More

by menchu_lorenzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MOSSENFIELD, Vivan Midgley
Apr 28, 2024 -

Lexus of Freeport responded

We are sorry to hear about your experience with our dealership. When you purchased your vehicle, we used Experian Autocheck to gain the history of the vehicle, which did not have any accidents on record. Unfortunately, we are not able to access information not available on Experian, and we apologize for the inconvenience this caused. If you would like to discuss this further, please feel free to reach out at your convenience. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

Apr 29, 2024 -

menchu_lorenzo responded

I’ve been calling your office, I’ve been emailing someone from your office, and yet nobody cares, I just got tired and so the public needs to be aware. If you have intention of helping me, you should have done it the moment I called you even before I posted this.I even called Toyota case management and she called you guys, yet no response from you. It’s a business, if you don’t want to loose our trust you must be honest, ignorance on this matter it’s not helping, I mean, you’re big company you should know what’s going on in the car history. Lexus, selling cars, don’t know the history??? That’s impossible. It was intended so you can sell me the car at your desired rate. You even told me almost brand new. I trusted you, but you distroyed the trust I gave you. I felt victimized by you

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