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Lexus of Freeport

Freeport, NY

4.8
814 Reviews

70 W Sunrise Hwy

Freeport, NY

11520

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814 Reviews of Lexus of Freeport

October 01, 2024

I will explain if you call me. Terrance Kelly- Finance manager tried to rip me off but I caught him just in time. More

by Paloolu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Kelly, Vivan Midgley
Oct 01, 2024 -

Lexus of Freeport responded

Paloolu, I'm sorry to hear about your experience. We take such matters seriously and would like to understand more about what happened. I will look for your information now, but if I cannot find it, please call me at your earliest convenience. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

September 30, 2024

Representative Julia was not professional and charged me for the service I didn’t ask More

by kandinov345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia
Oct 01, 2024 -

Lexus of Freeport responded

I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to speak with you. Thank you, Michael Mack - Service Manager - 516.992.4100

September 24, 2024

Julia and Millie were very efficient and pleasant, very accommodating and very comfortable to talk to More

by erosalia311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Fallia
Sep 24, 2024 -

Lexus of Freeport responded

We're delighted to hear that Julia and Millie made your experience at Lexus of Freeport so enjoyable. Thanks for sharing this wonderful feedback!

September 22, 2024

Freeport of Lexus and Elizabeth are the best. I had service on my Lexus and Elizabeth and the service team at Freeport took my car in quickly gave me a rental car equivalent to what I was driving More

by denisebenardos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth / Service Freeport Lexus
Sep 23, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience! We're delighted to hear that Elizabeth and the service team at Lexus of Freeport provided such efficient and thorough service. We appreciate your recommendation and look forward to serving you again!

September 20, 2024

I had a very pleasant experience buying my Toyota at Lexus of Freeport My salesman, Avery , was excellent to deal with More

by Hlederer18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avery Arias
Sep 20, 2024 -

Lexus of Freeport responded

We're delighted to hear you had a pleasant experience at Lexus of Freeport and that Avery provided excellent service. Enjoy your new Toyota!

September 15, 2024

The dealership staff were pleasant and accommadating. Our salesperson Mike Millwr was knowledgeable and was able to review all parts of the vehicle . The only persuure I felt is when the financial ad More

by Joeino
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Miller and Freddy
Sep 16, 2024 -

Lexus of Freeport responded

Joeino, we're glad to hear you had a positive experience with Mike at Lexus of Freeport. We appreciate your feedback regarding the financial process and will work on making it more comfortable for our customers in the future. Thanks for sharing!

September 09, 2024

Excellent service friendly knowledgeable and professional treated like family car serviced and delivered on time More

by Canine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Elizabeth
Sep 10, 2024 -

Lexus of Freeport responded

Thank you for the kind words! We're delighted to hear that our team at Lexus of Freeport provided excellent service and made you feel like family. We appreciate your support and look forward to serving you again!

September 07, 2024

I was very impressed with Lexus of Freeport and my salesman Michael Miller. He was very professional and attentive to me. I would definitely recommend friends to go there if interested in a Lexus vehi More

by Svm06507scott o
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy Batista
Sep 09, 2024 -

Lexus of Freeport responded

Thank you for the kind words! We're glad to hear Michael provided a professional and attentive experience at Lexus of Freeport. We appreciate your recommendation and hope to see you again soon!

August 31, 2024

8/31/24 Revising original review - first experience was overall disappointing where we paid hundreds of dollars for an incorrect diagnostic to the reported steering wheel noise issue. 9/16/24 After the More

by bbbbbz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nour El-Refaey
Sep 01, 2024 -

Lexus of Freeport responded

It's disappointing to hear about your experience with our service department. We strive for excellent communication and quality work, so it's concerning that we fell short in these areas. Please reach out directly so we can address the damage and unresolved issues with your vehicle. Thank you, Michael Mack - Service Manager - 516.992.4100

August 29, 2024

Joseph provided exceptional service. What I thought was going to be a long wait for my vehicle to be serviced at 7:30AM turned into me being provided with an Uber to and from my house wh More

by Moniquenam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Day
Aug 29, 2024 -

Lexus of Freeport responded

We're delighted to hear that Joseph made your service experience smooth and convenient at Lexus of Freeport. Enjoy the perks, and thanks for sharing!

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