Lexus of Edison

We've bought from this dealership before and our last trip was by far a better experience. Jake Kahen is the General Manager and Dale Johnson was our Sales Consultant. We appreciated their professionalis trip was by far a better experience. Jake Kahen is the General Manager and Dale Johnson was our Sales Consultant. We appreciated their professionalism and attentiveness. The bottom line was that they made a typically high-pressure purchase decision for my family fun. Additionally my wife left her Ipad in our old car which we traded in and we thought that we may never see it again. We called Dale and Jake a few days after our purchase thinking that we may have left it behind. They searched the vehicle and told us that they found it, so we give them an A for honesty! If you meet with Dale ask him to play his cell phone ringtone for you, it's the coolest. More

Dale was my salesperson. He was very nice, friendly and knowledgeable about the car (RX 350). Only thing I was not very happy about was the dealer sales manager offered the trade-in price of my previous R knowledgeable about the car (RX 350). Only thing I was not very happy about was the dealer sales manager offered the trade-in price of my previous RX-300 was too low. Overall experience I would recommend Dale and the Lexus dealership in Edison. More

Knowledgeable of the truck I was buying , answered questions I had , friendly service I would reccomend this dealership to others. I am a five time buyer of Lexus trucks and cars . I love the overall questions I had , friendly service I would reccomend this dealership to others. I am a five time buyer of Lexus trucks and cars . I love the overall performance and longevity of the vehicle & the customer svc that Lexus provides to me. More

Unfortunately many vehicle dealerships receive negative criticism and after my recent experience, I must say for the most part they have earned them. The majority of salespeople are only interested in one criticism and after my recent experience, I must say for the most part they have earned them. The majority of salespeople are only interested in one thing and that is selling you a car. They practically ignore what is important to you and focus more on the vehicles they have in inventory. Models, colors, interiors, options seem to be “suggestions” rather than important features. Most people would think I am writing about the high volume market of smaller less expensive vehicles. To the contrary; my experience is with the luxury vehicle manufacturers; Lincoln, Cadillac, Infinity, Lexus, and the Genesis models. By far the worse encounter was trying to locate a Genesis that met my needs. Without going into detail, if Hyundai intends to enter the luxury vehicle market they need to develop a “professional” sales team to sell the Genesis and Equus. The leader in service, professionalism, and product knowledge goes to Lexus. And unquestionably, the best-of-the-best is Lexus of Edison. Their showroom and service center is state-of-the-art, their product inventory is vast with numerous vehicles of every model available for examination indoors. But their most valuable asset is their people, all thoroughly trained and professional. While I invested a considerable amount of time at the dealership and my primary contact was Barbara Gonzalez, Sales Consultant. Throughout our conversations she remained focused on the vehicle I desired. I was thoroughly familiar with the vehicle so many of my questions were somewhat unusual. Unlike most salespeople, who frequently provide vague or inaccurate answers, if she or any of the others were hesitant with their response (mostly financial), they would contact the appropriate person within their organization. If you are looking for a luxury vehicle and would like to make the most of your valuable time, I enthusiastically recommend contacting Lexus of Edison. I am certain you will not be disappointed. More

Dale was great. He was knowledgeable, helpful, friendly, courteous and very attentive. I would recommend him and the dealership. There were plenty of cars on the lot, and Dale was very thorough in rev courteous and very attentive. I would recommend him and the dealership. There were plenty of cars on the lot, and Dale was very thorough in reviewing the car with me before our test drive. More

Want a great no hassle experience Dale Johnson is your man....Anwered every question,guided me when i needed it and bottom was there in every aspect to guide me in my purchase.....Everyone there wanted an man....Anwered every question,guided me when i needed it and bottom was there in every aspect to guide me in my purchase.....Everyone there wanted and appreciated my business unlike my high pressure experiences i have had in the past....Lexus of Edison was a A+ experience....I will update the service side in the future.......Jon Z..... More

I was called to test drive an used vehicle by the sales people ( thrice in a day saying its a labor day offer ). When I went there, surprisingly, the car is not serviced and would not even start !! And the people ( thrice in a day saying its a labor day offer ). When I went there, surprisingly, the car is not serviced and would not even start !! And then they showed an alternative vehicle - which was in a horrible condition. Driving that was scary with so much of noise. It was neither serviced, nor cleaned. What happened to your XXXX point vehicle check commitment? I'm sure none of your mechanics touched this vehicle before. Why to call and waste customers' time when the vehicle is not ready. More

Justin was great as Sales Rep. Very polite, no pressure, knowledgeable about the car (RX 350). Excellent follow up..calls back when you have a question...even after the sale! Tom arranged financing and wa knowledgeable about the car (RX 350). Excellent follow up..calls back when you have a question...even after the sale! Tom arranged financing and was very honest and forthright and didn't try to sell me finance products I didn't need. I've used Free Car wash and have had no problem and they were very quick. Parts/accessories are priced quite high and I think Lexus Edison original buyers/owners should get a discount greater than the 10% on-line coupon...the mark up on some parts is 100%! Can't they live with a 66% margin? Only problem I've had is they were supposed to pay my last month lease on my old car and didn't...they were supposed to cut a check directly to me for the amount and I am still waiting almost 2 weeks...blaming the Accounting Department. For competitive new car pricing, no-hassle/professional sales I would recommend Justin and Lexus of Edison. More

My wife and I purchased our 2008 RX350 from Leus of Edison; Anna Samejo was our salesperson. Everything was handled on one day - finace, trade-in and sale. We were very pleased with both the deale Edison; Anna Samejo was our salesperson. Everything was handled on one day - finace, trade-in and sale. We were very pleased with both the dealer and Anna. Recently, I purchased the GS350. Lexus of Edison was my first stop and Anna was my choice to work with. Again, everything was a pleasure. While Anna was not going to be available when I picked the car up, Jason Revere was going to review the car with us in Anna's place. Another classy, caring and knowledgeable individual. Jason spent all the time in the world with us, answering every question in a professional and unrushed manner. A real superstar. Tom Pasquale, the finance guy handled the closing in a relaxed and efficient manner - a delightful guy. Because of its location, sales and service departments, overall operating room-like cleanliness, I would purchase another vehicle from Lexus of Edison. More