Lexus of Edison
Edison, NJ
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587 Reviews of Lexus of Edison
I came into the dealership with my aunt to help her pick up her new car. Both Zahid and Daniel were very friendly and kind. They went through the details of the new car and all of the financial stuff needed up her new car. Both Zahid and Daniel were very friendly and kind. They went through the details of the new car and all of the financial stuff needed. They helped my aunt pick extra services based on her needs and how she drives. They had a lot of patience and were just great. I hope my future car-buying experiences will be like that. Daniel especially was great in advising my aunt about financing her car through credit unions and was looking out for the well-being of her, and not just looking out for himself. Great place. More
Great experience they were very professional, helpful and accessible to me at all times during my car buying process. Everyone went over and above to work with me ensuring that I was 100% satisfied with the accessible to me at all times during my car buying process. Everyone went over and above to work with me ensuring that I was 100% satisfied with the deal and purchase of Mercedes Benzes ML 350. Special thanks go out to Essam Ghal, Robert Lurie, Daniel Mercado and Paul Conway who were knowledgeable in all aspects of the transaction. Your help was much appreciated. I would definitely refer my family and friends to visit Lexus of Edison dealership when they are in the market to purchase their next car. More
Recently i purchased a Lexus Rx 350 fully loaded about a month ago. One week later, I began to experience problems with the car. The car began reversing while driving (i stopped at a signal and when i took month ago. One week later, I began to experience problems with the car. The car began reversing while driving (i stopped at a signal and when i took my legs of the brake the car started rolling backwards slowly), there was a traction issue, and all the lights came on on the dashboard. We assumed it was a computer problem, but that was not the case. Plus it felt weird when i was driving the car. We dropped the car off to the dealer 3 days later explaining to them what the problem was. We did not receive a phone call back for four days; therefore, we called them. After numerous calls trying to reach them, the Lexus dealership finally picked up. They told us there was a transmission problem with the car and that the new part would be delivered in about a week. At this point, I was very frustrated. The dealership gave me a loner car, which was not up to par compared to the car I originally purchased. Weeks passed, and I did not hear from the dealership. Four weeks passed, and I gave them a call asking what the update was on the car. I asked for a new car or reduced payments, and the dealership has been avoiding and postponing the issue each time. As of today, I have not reveived any compensation for the problems, and I have not received the car I originally purchased fixed. The Lexus dealership has given me the worst customer service experience I have ever dealt with. I regret purchasing a vehicle from this business, and I encourage others to avoid it as well. More
I went in to the dealership in very informal "browsing" mode, looking for the Lexus CT Hybrid. Quickly I realized that the car would be too small to fit my needs and was prepared to depart the "browsing" mode, looking for the Lexus CT Hybrid. Quickly I realized that the car would be too small to fit my needs and was prepared to depart the dealership. An hour later, I had made a terrific deal on a Lexus ES 350, and got everything I was looking for. Yury was accommodating, helpful, thorough and took care of everything necessary in an efficient amount of time. The dealership was pristine, service department impressive and the car was delivered in outstanding condition. I would highly recommend Lexus of Edison and Yury Epelman as a salesperson. More
I have bought many cars in my lifetime, and this has been I have bought many cars in my lifetime, and this has been the best experience EVER! Prior to visiting Lexus of Edison, I visited three I have bought many cars in my lifetime, and this has been the best experience EVER! Prior to visiting Lexus of Edison, I visited three other dealerships with the intention of buying a car. I left all three of those dealerships very disappointed. I found them to be arrogant and everything seemed only about them rather than me, the customer. While searching on the Internet I found a car that seemed to be what I was looking for. I asked a question and Nick called me back, answered my question and we made an appointment for the next morning. Nick and Lexus of Edison was a refreshing experience. My expectations were greatly exceeded. We came to an agreement quickly, because they were willing to negotiate without the half day ordeal. Their sales culture is one I appreciate. I even met the mysterious man behind the curtain (the manager with approval authority). I was made to feel as if I was a very important customer. I was able to negotiate a price and complete the transaction and get on my way home in less than 2 ½ hours. My experience with Nick and Lexus of Edison was head and shoulders above that of other dealers I have visited. I have found the after purchase experience has also been superb. This dealership has my strongest possible recommendation. Well worth the longer drive. When it comes time for another car, my first stop will be this dealer. More
This was probably our most enjoyable auto purchasing experience. The sales staff was not overly aggressive, Nick was patient with us in wanting to test drive several models and was knowledgeable about experience. The sales staff was not overly aggressive, Nick was patient with us in wanting to test drive several models and was knowledgeable about each of them. When we were looking for a specific color Anna stepped in to assist us and went to great lengths to meet our needs. In the end we made a deal on a car on the lot that met and even exceeded our expectations. The pricing and financing was better than we expected with end of lease options we didn't expect. I would highly recommend this dealership for their expertise, pricing and follow-up. More
I worked with Chris in the internet Department. He was extreamley helpfull in my vehicle purchase. I love my vehicle and if it was not for Chris working so hard, I do not think I would have gotten the Jee extreamley helpfull in my vehicle purchase. I love my vehicle and if it was not for Chris working so hard, I do not think I would have gotten the Jeep I am driving today. My daughter will bedriving soon and we will beback to dael with Chris. Thank again Chris. I look forward to saying hello when I come to my first service appt. More
The receptionist greeted me very nicely and professionally . Then Nick the salesman made my experience very smooth and efficient , very friendly , knowledgable and curtious , very good experien professionally . Then Nick the salesman made my experience very smooth and efficient , very friendly , knowledgable and curtious , very good experience overall More