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Lexus of Brookfield - Service Center
Brookfield, WI
202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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202 Reviews of Lexus of Brookfield - Service Center
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March 17, 2021
Chris was very good at explaining everything on the vehicle and also explained to cal or text him whenever I had a question on the vehicle. My experience was amazing, vehicle and also explained to cal or text him whenever I had a question on the vehicle. My experience was amazing, More
by merrymoo56
Employees Worked With
Chris Weness Tech Dept
March 14, 2021
Five Stars! I had the pleasure of working with Dave Bray during my purchase— One of the most genuine, kind, and knowledgeable sales people I’ve worked with. And I LOVE my new car!!! during my purchase— One of the most genuine, kind, and knowledgeable sales people I’ve worked with. And I LOVE my new car!!! More
by Rachel Grider
March 06, 2021
My car was brought in yesterday for the 5,000mile check up. After completion of that I drove my car home and parked it in my garage. This morning, the day after the service visit, my car is dead.I depress up. After completion of that I drove my car home and parked it in my garage. This morning, the day after the service visit, my car is dead.I depress the brake and push the starter button, but nothing happens. I am unable to get the car out of park. Who knows what happened during the service visit? I have called Lexus and the receptionist has been most most helpful trying to locate someone for me to talk to, but all I do is leave messages with the service department people and no one has called back so far. More
by tosamarylouise
Employees Worked With
AJ Kallas
February 21, 2021
Service was great from top to bottom. Would use again. Fair, honest and trustworthy. Enjoyed the use of a loaner car while mine was in service Fair, honest and trustworthy. Enjoyed the use of a loaner car while mine was in service More
by sal_palmisano
Employees Worked With
Jessica Downing
February 21, 2021
Lexus competes in the luxuryautomotive industry, the Lexus competes in the luxury automotive industry, the most prestigious race in the world. Lexus' history and experience, gained over more than two Lexus competes in the luxury automotive industry, the most prestigious race in the world. Lexus' history and experience, gained over more than two decades, has culminated in the creation of our automobiles, the finest ever built. Lexus will win the race because: Lexus will do it right from the start. Lexus will have the finest dealer network in the industry. Lexus will treat each customer as we would a guest in our home. If you think you can't, you won't. If you think you can, you will. We can, we will. More
by Tbarrett
Employees Worked With
Other Employees :
Nate Rench, Michael Wandrey, Nikolaos Vlahos, Jay Andersen
February 09, 2021
I had repairs done on my Lexus and the mechanic did not attach a ground wire from the body of my car to the motor of my car an I paid 2000 for the work they never go this dealership again attach a ground wire from the body of my car to the motor of my car an I paid 2000 for the work they never go this dealership again More
by evil1
Employees Worked With
Nikolaos Vlahos, Matthew Smeiska
February 02, 2021
This is specific to the service area. I had my car in for service this past week. Routine oil change and tire rotation. I also had a heat shield which was loose. I asked it to be completely removed or tighte service this past week. Routine oil change and tire rotation. I also had a heat shield which was loose. I asked it to be completely removed or tightened. There were also some additional services noted from my prior service. Which were recommended but not needed. The service technician asked me if I was interested in any of those services. When I said no I could sense that I became less important. I also had them replace my windshield wiper wipers which were $19.99 each and a $15 installation fee. And that was with a coupon. I am not sure he charged me appropriately. My heat shield was never removed or tightened. It is loose as it was when I brought the car in. The service technician, even though it was a very slow day, seemed very rushed in me paying and him moving on with his day. I have had my car serviced here for 13 years. And this was the most disappointing service experience over that 13 year period of time. More
by Badger Ball
Employees Worked With
AJ Kallas
January 28, 2021
I have worked with Wade on a number of occasions. My husband and I have purchased a few Lexus autos from your dealership. Wade has been wonderful. He is very knowledgeable and is an excellent communicat husband and I have purchased a few Lexus autos from your dealership. Wade has been wonderful. He is very knowledgeable and is an excellent communicator. He is very patient and has been of critical assistance to us. He always wears a mask and maintain social distances. More
by inesita
Employees Worked With
Wade , Lexus Wade Technology Dept
December 15, 2020
Wade did an amazing job of helping me with my car phone in the middle of an incredibly busy time at Lexus. I purchased my Lexus last year and remembered Wade had helped me. When I needed help a year later, in the middle of an incredibly busy time at Lexus. I purchased my Lexus last year and remembered Wade had helped me. When I needed help a year later, he was there to do so. I will be a return customer in the future! Beth More
by Berickson
Employees Worked With
Lexus Wade Technology Dept
December 05, 2020
I would like to simply say thank you to Lexus for stellar customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before customer service. My number one case in point is Dale Rogelin. He is the epitome of the phrase "A man of his word. He supports the customer before, during and after the sale. He is never too busy after the sale to show concern and continues to serve after the sale. I also want to give my appreciation to A.J. in service he too assisted me with an issue and would not stop until the problem was solved. In a world where customer service is dwindling, it is refreshing to be treated like family. Dale ends each professional endeavor with, "If you need me, give me a call." He doesn't just say it, he means it. That's family treatment and I'm glad to be a member. The dealership is a credit to the industry. God bless! More
by Bev
