Lexus of Brookfield

Treated great at Brookfield Lexus after an awful experience at Woodfield Lexus in Illinois. Brookfield Lexus found the EXACT vehicle I wanted. experience at Woodfield Lexus in Illinois. Brookfield Lexus found the EXACT vehicle I wanted. More

Bob Hill and Vanessa Hernandez were terrific. Flexible, informative, personable, professional and all around great. Flexible, informative, personable, professional and all around great. More

The people were friendly and at the end of my purchase I was satisfied. My sales person Scott was and is the best! was satisfied. My sales person Scott was and is the best! More

Dale has been great to work with. He knows what I want, what I am looking for and offers anything he can do to assist. Totally different than any other sales guys I have worked wit He knows what I want, what I am looking for and offers anything he can do to assist. Totally different than any other sales guys I have worked with at a Lexus dealer. far and wide. That is a real positive thing and a rare thing anymore. Tom Stopulos More

This dealership is absolutely amazing! My car dealer was Ben and he listened to my comments and concerns about being a new car owner. He did everything in his possible imagination to make My car dealer was Ben and he listened to my comments and concerns about being a new car owner. He did everything in his possible imagination to make sure I had an amazing experience and found the right car. I really enjoyed the experience and am so glad I chose this dealership for my first car buying experience. More

Ben Noeske made my purchase experience easy fast and awesome again great host showed us all the important features and things the dealership had to offer. awesome again great host showed us all the important features and things the dealership had to offer. More

Lexus of Brookfield is a wonderful place to shop for an auto. The facilities are immaculate. Better than that, the people you work with in all phases of the purchase/delivery process are helpful, knowledge auto. The facilities are immaculate. Better than that, the people you work with in all phases of the purchase/delivery process are helpful, knowledgeable, and nice. Our experience buying and receiving a new 2023 UX-250h Sport last week was so good, we ordered a new 2024 NX-350h. We look forward to receiving this car in May 2023. More

Excellent customer service! Ben was very polite and listened to every detail that my daughter and I were looking for on our next vehicle! The team there from start to finish was Ben was very polite and listened to every detail that my daughter and I were looking for on our next vehicle! The team there from start to finish was flawless. Shout out to Vanessa Hernandez as well! Very professional and knowledgeable and sealed the deal! Thanks again everyone! More

Came in to get a car settled on a beautiful Nx300 then when we went out for a test drive the blind spot monitor was broken. Then I was told I could bring it to my local dealership to be inspected and 99% when we went out for a test drive the blind spot monitor was broken. Then I was told I could bring it to my local dealership to be inspected and 99% chance it would be under warranty so it could be fixed there. Come to find out it cannot be inspected at my dealership AT ALL because of the location of the sensor. To make it clear I accept that I had to bring it to the dealership and the sensor was broken I’m mad because I was made to believe I could have this work done at my local dealership. The location of the sensor doesn’t change, the fact that you have to take the bumper off to figure this out doesn’t change and the fact that the diagnostic charge would apply I would assume wouldn’t change. So I feel lied to about the fact that I now have to drive two hours when I never should have been told in the first place I can go to my home dealership. Also was told Brookfield could be able to just pay my dealership if the work wasn’t covered under warranty. More

Isaac renewed our faith in the Napleton name. My wife and I had a terrible experience with our last Lexus from the Milwaukee location. Hoping for a better experience, we brought our business over My wife and I had a terrible experience with our last Lexus from the Milwaukee location. Hoping for a better experience, we brought our business over to Brookfield and were not disappointed! Thanks Isaac for putting Anna and I in a new RX 350 hybrid. See you in 2024 for the GX ;-) More