Lexus of Brookfield

From the moment I walked in the door I could tell this experience was going to be different from ones in the past. We were immediately greeted and introduced to our salesman Al. Al was the ultimate profes experience was going to be different from ones in the past. We were immediately greeted and introduced to our salesman Al. Al was the ultimate professional, all while being welcoming and understanding. We did not make this an easy sale for him. Between the problems with the bank and having to adjust our budget a few times, Al was there for us every step of the way. Even when it seemed grim, he stayed on top of things to make sure we were able to successfully purchase a vehicle. I am forever grateful for how we we’re treated, and hope to be returning customers. More

Lexus of Brookfield is a great place to car! I purchased my 21 Lexus ES there and the experience was awesome! I highly recommend Al Zinda as a salesperson! I purchased my 21 Lexus ES there and the experience was awesome! I highly recommend Al Zinda as a salesperson! More

Had a great day at the dealership, low stress, much luxury. Staff was super friendly and helpful. Thanks for the wonderful experience. luxury. Staff was super friendly and helpful. Thanks for the wonderful experience. More

Employees were very thorough and knowledgeable, truly a positive experience. I would be happy to return for future services positive experience. I would be happy to return for future services More

Ben made my experience at the dealer very easy. He great person who will make buying you car seamless. He goes above and beyond to make sure you leave as a satisfied customer. I recommend working w He great person who will make buying you car seamless. He goes above and beyond to make sure you leave as a satisfied customer. I recommend working with him. Great customer service. More

Everyone we had contact with was pleasant and made the experience of purchasing a vehicle a lot less stressful than our experience with other dealerships had been in the past when car “shopping”. experience of purchasing a vehicle a lot less stressful than our experience with other dealerships had been in the past when car “shopping”. More

Josiah On coming to this dealership on a rainy morning,... we found oursrlves looking at a cute Levus.. Our kind salesman allowef us to drive this "fun car"..,We bought it! Josish was very hel morning,... we found oursrlves looking at a cute Levus.. Our kind salesman allowef us to drive this "fun car"..,We bought it! Josish was very helpful & kind. Being a Christian meant (He's a Good Man) ' More

Excellent facility and environment. Employees are professional and responsive to requests. I feel very comfortable in the facility and with the people. Employees are professional and responsive to requests. I feel very comfortable in the facility and with the people. More

We had the pleasure of working with Mrinmoy "MK" Khan to buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he buy a used Toyota Highlander. He was responsive, flexible, and understanding of our needs throughout the buying process. Like every car salesman, he offered a variety of dealer options that we were not particularly interested in. What made him pleasant to work with was that once we had declined these options, he was not rude, overly pressing, or dismissive despite our decision, which has not been the case for us in the past with others in the car industry (see below). Overall, we would recommend working with MK anytime you are looking to buy a car as he is knowledgeable and compassionate. We hope to work with him again in the future. We did have a rather negative experience with the financing manager Vanessa Hernandez. She tried offering us a dealer warranty that we were not interested in, and after we declined, she developed quite the attitude. Being visibly upset, pounding away on her keyboard while becoming dismissive was quite the contrast from everyone else we interacted with at the dealership, especially MK. This rudeness carried over to her treatment of MK, which was particularly upsetting given how kind he had been throughout the process even after we declined similar dealer offers with him. It was insulting when we calculated the absolutely ridiculous total cost of this warranty using the numbers she gave us for the monthly rate, she laughed, asserted that we "calculated it wrong", and proceeded to change the numbers to be a lower cost. It is known that dealerships make their money from financing, but a good way to lose customers is to treat them like they are uneducated or unaware of these sales tactics. If not for MK's outstanding customer service, we would have second thoughts about buying from Napleton given her very poor attitude and conniving sales tactics. We would avoid working with Vanessa at all costs. More

Amazing, kind and patient service that made the buying process so simple and enjoyable! Am very grateful! process so simple and enjoyable! Am very grateful! More