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Lexus of Brookfield

Brookfield, WI

Overview
Employees
Reviews
Vehicles
4.9
3,227 Reviews
Welcome to Lexus of Brookfield, where our guests are as special as our brand. We invite you to visit Lexus of Brookfield and engage in the Lexus experience that everyone is talking about! Whether you come in to view a new Lexus, L/Certified Pre-Owned Lexus, Pre-Owned, explore financing options, leasing options or view our large stand-alone Service Center, you will encounter how Lexus of Brookfield gives you the service you deserve. We are your premier Lexus dealer! Call or visit us today to experience the finest luxury vehicles ever built. Experience Amazing! Sincerely, Joe Palmisano, Executive General Manager
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20001 W Bluemound Rd

Brookfield, WI

53045

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Showing 3,227 reviews

July 13, 2024

Ease of doing business and prompt response. Vehicle was accurate as described. Will definitely use again. More

by jtbelken
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2024 -

Lexus of Brookfield responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2024

Had a wonderful buying experience with Bob Hill at Lexus of Brookfield. He and Chris in financing made the process very easy and enjoyable! More

by drewpisca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Lexus of Brookfield responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 10, 2024

Our experience at Lexus of Brookfield with Bob Hill was just wonderful. Bob is so knowledgeable, responsive to what we were looking for, congenial and attentive to every detail. He walked us through every More

by Carolyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Winters
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Jul 11, 2024 -

Lexus of Brookfield responded

Hi Carolyn, we appreciate you choosing Lexus of Brookfield! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

July 09, 2024

Have been a customer for over 30 years, obviously pleased with both dealership and employees and cars. Still have a 2002 SC400. More

by Nancycaliendo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Lexus of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 08, 2024

It was truly a pleasure doing business with Lexus of Brookfield in general and Dale Roeglin in particular. Everything was fast and to the point. No high pressure. The way I like it. More

by Leesuess1810
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Roeglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Lexus of Brookfield responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

July 07, 2024

Salesperson was friendly but I did research and knew a bit more about the car. I was a bit disappointed - left message for sales manager, no return call (2 days after purchase). Also, some accessories s More

by JM
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve The Greek Haidman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Lexus of Brookfield responded

Hi, my name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

Jul 26, 2024 -

JM responded

I left you a message - but never received a return call.

July 06, 2024

Isaac was knowledge, customer-oriented, and friendly. The sales manager thoroughly explained the process of finding the exact vehicle we wanted. Great experience! More

by Jodykoehn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Aly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Hernandez
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Jul 07, 2024 -

Lexus of Brookfield responded

Hi, we're glad to hear you found Isaac to be so informative and helpful. Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2024

Dealership and Alan Zinda were very professional and made the process easy and fast. The car is great More

by weisharjoe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2024 -

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2024

I was super impressed with the customer service and was very happy with my experience with both Issac and Lexus of Brookfield. More

by Haileymhanson08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2024 -

Lexus of Brookfield responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

Alan Zinda made the car-buying experience pleasurable from beginning to end ... a 5-Star level of customer service. Alan volunteered to go on the test drive to answer questions, responded to our upgrad More

by Diane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Lexus of Brookfield responded

Hi Diane, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We are always more than happy to assist you if anything else comes up. Take care!

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