Lexus of Brookfield

Bob Hill was very professional, polite, and personable. Loved the dozen red roses for my mom too. One of the tire pressure sensors became defective within a few days of purchasing the car, and Bob helped Loved the dozen red roses for my mom too. One of the tire pressure sensors became defective within a few days of purchasing the car, and Bob helped coordinate service for it to be fixed right away, and without a charge. It was a pleasurable experience buying a used car from Lexus of Brookfield More

Bob was very helpful and informative through the entire process. Everything was smooth and streamlined, and I was able to get a great deal on the Lexus ES 350 I have been eying for awhile. It was a great w process. Everything was smooth and streamlined, and I was able to get a great deal on the Lexus ES 350 I have been eying for awhile. It was a great way to conclude my vehicle search! More

Our sales representative MK was both professional and courteous during both our test drive and day of purchase. The vehicle we selected was the Lexus NX 350h with the luxury package, It was a model tha courteous during both our test drive and day of purchase. The vehicle we selected was the Lexus NX 350h with the luxury package, It was a model that was in high demand and low supply. We waited for almost 5 months but MK and Kevin were very helpful in finding us a vehicle. More

I've been in good hands with Mrinmoy the entire time I've been here. Professional, knowledgeable, and not pushy. Those are great qualities in a sales professional. been here. Professional, knowledgeable, and not pushy. Those are great qualities in a sales professional. More

Very friendly and helpful. Dan knew the car and was fully able to answer our questions. Timely with appointments. Car was ready when promised and in excellent condition. Fin Dan knew the car and was fully able to answer our questions. Timely with appointments. Car was ready when promised and in excellent condition. Financial closing went seamlessly. More

Thanks so much Bob Hill for all your help, Your professional and friendly approach made the process really easy for me. I’ll definitely recommend you to family and friends!!! professional and friendly approach made the process really easy for me. I’ll definitely recommend you to family and friends!!! More

Be careful of this dealership if you care about service after the sale. We drove 5.5 hours to purchase our Lexus GX at Brookfield. We were told the car already had Xpel PPF applied so we paid for that wit after the sale. We drove 5.5 hours to purchase our Lexus GX at Brookfield. We were told the car already had Xpel PPF applied so we paid for that with the purchase. We were also told the Xpel would be warrantied anywhere we lived. Our salesperson told us there may be bubbles or wrinkles in the Xpel at first but everything would smooth out after 2 weeks. We had a section in the front at the edge that did not adhere well and never smoothed out leaving a crease. When we asked our salesperson to help us find a place to have it fixed his solution was for them to send someone to us 5.5 hours away to pick up our car and drive it back to Brookfield for the repair! There are Xpel dealers near us where we could have had the repair completed but they didn't want to pay for it. I refused to let a stranger take my brand new Lexus on a 11 hour round trip road trip when the repair could be completed locally. I was told the GM would be in touch with me to find a solution. I have texts with the salesperson telling me I should just be happy because I was lucky he sold me the vehicle because he could have marked it up above MSPR and sold it for more. Three weeks later I still don't have a call from the GM. It also took them 5 weeks to send me a check for my overpayment from the payoff of my trade in. More

Isaac is great to work with and makes buying a car simple. He made sure we were in and out in the timing we needed simple. He made sure we were in and out in the timing we needed More

Bob, keeps the buying process moving forward and take takes pride in getting everything right for the customer. takes pride in getting everything right for the customer. More

MK and Phil were the best! Great experience with this purchase. I would look them up if I were walking through the door for the first time. Great experience with this purchase. I would look them up if I were walking through the door for the first time. More