Lexus of Brookfield

Bob Hill was a great help finding my specific car. I thought it would be a while before he could find my Nightfall Mica ES 350 Ultra Luxury 2025 Lexus, but, he called me a couple of days later saying I thought it would be a while before he could find my Nightfall Mica ES 350 Ultra Luxury 2025 Lexus, but, he called me a couple of days later saying he found my car and it could be at the dealership in two days! Bob was very thorough making sure all of the details were ready when my son and I arrived at the Lexus Brookfield dealership even though we could only arrive later in the day.I also appreciated the time that was taken showing me the technology and safety issues in my new car. More

I normally buy my cars online and not in person but we where conflicted in what suv we where going to buy. We tried the genesis gv70, the RDX which we owned previously and the RX350. We arrived at the dea where conflicted in what suv we where going to buy. We tried the genesis gv70, the RDX which we owned previously and the RX350. We arrived at the dealership with really no expectations as I knew nothing about the RX350 and it's features. Ty went above and beyond explaining everything on the vehicle. She was professional and fun to work with very detailed and just down to earth which makes buying an expensive car not so hard to deal with. No high pressure just a great sense of humor. If you want a great deal and a great sales person to deal with Ty is the one to work with 100 percent!!!! More

Even though there are other Lexus dealerships closer, We’ve purchased multiple vehicles from Brookfield Lexus and will return again for our next! We’ve purchased multiple vehicles from Brookfield Lexus and will return again for our next! More

Joe P. And Taylor Anderson, as well as every other employee we had to deal with were nothing but exceptional to work with. Please contact Taylor Anderson if And Taylor Anderson, as well as every other employee we had to deal with were nothing but exceptional to work with. Please contact Taylor Anderson if you are looking to purchase a vehicle. She is outstanding! More

I stopped at the dealership on Monday and Bob Hill took me out for a spin in the Lexus and nx350 premium. He was very informative explaining all the functions on the vehicle. Call Bob Hill at his home on W me out for a spin in the Lexus and nx350 premium. He was very informative explaining all the functions on the vehicle. Call Bob Hill at his home on Wednesday and told him that it was going to buy the car. I feel Bob Hill is a true professional and didn't outstanding job. He answered all my questions and explained everything that I asked for it couldn't have been better! Secondly I picked up the vehicle on Thursday about 2:00 p.m. and Ryan the technology guy went over all the functions and how to do everything on the car in deep explanation on everything. The guy did a remarkable and outstanding job explaining all the features on the vehicle making me feel more comfortable in the vehicle. More

Professional! Integrity! Willingly helped us pick out a suitable and affordable vehicle to meet our family’s needs! Thank you, Bob Hill & Joe Palmisano, for your Integrity! Willingly helped us pick out a suitable and affordable vehicle to meet our family’s needs! Thank you, Bob Hill & Joe Palmisano, for your patience and integrity! More

Do not buy a car from this dealership. Trust me, this may be a long review but it is worth the read and your consideration when in the market for a vehicle. I recently learned my Chevy Trust me, this may be a long review but it is worth the read and your consideration when in the market for a vehicle. I recently learned my Chevy Blazer that I bought from them just over a month ago (and probably driven a total of 9 or 10 days) needs a new torque converter costing me nearly $3,600. I have now had four major issues with this vehicle in that span totaling $6,400. While I understand things can happen to both used and new vehicles when they’re driven off the lot, this has gotten out of control. They repaired my radiator, but I’ve had to cover my thermostat, temperature sensor, and now have to replace a torque converter that I cannot afford. But here is what really bothers me, and one of the reasons I’m posting this review for the general public. When the vehicle was brought in for the radiator and temp sensor issue, I was informed by my salesman that things were going to be taken care of by them. Upon picking up my vehicle, one of their technicians said that the sensor was just “acting up” which was the opposite of what another Chevy dealer told Anthony (my car salesman) and their technicians. Having this knowledge, they decided just to do the radiator leaving me with the sensor and thermostat repair to my surprise. At this point, I was out $1,200 of my own money for a repair that they said they were going to take care of. I was lied to when they knew exactly what it needed and they took the cheaper route by just repairing one of the problems and I was just supposed to take their word for it. I thought the least they could do after all of this is split the cost with me on the torque converter after putting a vehicle on their lot with these many issues. Fast-forward a bit, Sam Aly, the sales manager, met with us in person the other week to talk things over. During the meeting, he seemed very empathetic towards my situation and told us not to worry. However, just after a few days, he changed his position drastically and said that he and the GM (Joe) is not helping with the cost whatsoever. What they did offer me, was a $19,000 trade in ($5,000 less than what I had just paid for it) which is honestly insulting and I wasn’t going to take that. As I read one of the other reviews, I noticed that they claimed “everyone of our vehicles goes through a thorough inspection process and are ready for retail purchase.” How can that be possible with all the issues I’ve been having? Regardless, even if they do not do a full check on everything, what kind of dealership hangs someone out to dry like this and puts the Napleton name on it? As a customer, all I can do is research the vehicle, look at the carfax, take it for a test drive and trust them when they say that their vehicles are properly looked over (they’re not). Also, you’ll notice there is an “Eduardo Rodriguez,” who is the “director of napleton” and is responding back to a lot of these reviews from the corporate side of things. I finally spoke to one his receptionists the other day and after explaining everything she apologized that no one had gotten back to me in a timely manner after I submitted multiple emails to customer service. After finally getting in touch with him, he told me that even from the corporate side of things they will not be doing anything and proceeded to tell me “well maybe the programming in the vehicle needs to adjust to the new driver” which is again, insulting. This was after I got two opinions from two different Chevy dealerships confirming it was my torque converter. He said that he talked with Joe (the GM at Lexus) to get the background of everything but he would not provide any assistance to this major matter. I believe a lot of their responses are auto-generated and written back just to make themselves look better on google because I can assure you that you won’t actually get anywhere with them. Overall, they claim to be this “reputable” dealership with a “reputable” name who has long-existing relati More

If you’re looking for a kind, honest and caring car salesman to work with Isaac Campbell is the guy. It was a true pleasure to work with them. We’re looking forward to doing it ang in another three or salesman to work with Isaac Campbell is the guy. It was a true pleasure to work with them. We’re looking forward to doing it ang in another three or four years. More

Very knowledgeable and helpful. Made the buying process easy. Would come back to this dealership/salesperson for next purchase. Made the buying process easy. Would come back to this dealership/salesperson for next purchase. More

Great car buying experience! It’s been 8 years since my last new car and I was expecting it to be like it was back then. But this was entirely different. Al Zinda listened to w It’s been 8 years since my last new car and I was expecting it to be like it was back then. But this was entirely different. Al Zinda listened to what I wanted, found exactly that! Fair price, fair trade in value, kept me informed on the ETA of my car and delivered as promised! More