Lexus of Austin

Best car buying experience EVER! Echoing what others have said in their reviews, the experience was nothing short of delightful. We could not believe how smooth and stress free the pr Echoing what others have said in their reviews, the experience was nothing short of delightful. We could not believe how smooth and stress free the process of leasing a new car is. Caleb was very knowlegable about the different trims and accessories. He helped us get the right vehicle. There were no surprises. Just a clean transparent process through and through. Prior to visiting Lexus, we went to 2 Toyota dealerships. They offered terrible trade in rates and exorbitant prices to purchase a new vehicle. Arriving at Lexus, we were greeted at the door by Caleb and left a few hours later with our new Lexus. We also received excellent advice from the finance manager Matt, who presented us with all of the options for us to make an informed decision. Best car buying experience! More

Best experience So professional and so nice! I think I have to buy my next car here! Hands down. Great customer service and great presentation on the vehicle. So professional and so nice! I think I have to buy my next car here! Hands down. Great customer service and great presentation on the vehicle. More

Going the Extra Mile I purchased my first Lexus after being a long time Mercedes Benz customer. I have to say I didn't know what to expect because I have always been treat I purchased my first Lexus after being a long time Mercedes Benz customer. I have to say I didn't know what to expect because I have always been treated in an exemplary manner by my Mercedes dealer, but I was pleasantly surprised. The sales, finance and delivery team was attentive, saw to my needs and made sure the process was as painless as possible. I'm looking forward to working with this dealership over the coming years and would highly recommend it to anybody that is tired of being treated like a number when making an auto purchase. More

Excellent Service Our sales person bent over backwards to answer out questions, get the car equipped the way we wanted, and explain differences in models and packages. Our sales person bent over backwards to answer out questions, get the car equipped the way we wanted, and explain differences in models and packages. More

Awesome Job! Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier sales person should conduct himself, we were immediately at ease and comfortable during the entire process. We then met Elizabeth Zapata who helped us make some important decisions, she was very professional, friendly and the time spent with her passed quickly, which when buying a car, is a good thing. We went over to Lindsey LeBlanc in the financing dept. and she was on par with Randy and Elizabeth, simply Awesome. My Wife and I are very impressed with this Dealership and I am quite certain this is only the beginning of a long and very positive relationship. Thanks So Much, Charles David Underhill Marble Falls TX. More

Knocked It Out of the Park I was dreading the process of leasing a new car, as most would, but my experience with Lexus of Austin made it absolutely worth it. After many trips I was dreading the process of leasing a new car, as most would, but my experience with Lexus of Austin made it absolutely worth it. After many trips to dealerships of all types, Lexus was by far the best experience and, to my surprise, easily the best deal of them all. I almost did not visit the Lexus by assuming they would not be the best deal or affordable. I was absolutely wrong and I am so glad I gave them a chance, Brian was the least pushy salesperson we encountered and I never felt overwhelmed or pressured throughout the entire process. They gave me an extremely transparent lease offer on an RX350 from the very start that was more competitive and surprisingly more affordable than non luxury dealers we visited. They also offered the most on my trade ins. I will be recommending everybody I know, who is looking for a vehicle, to give Lexus a chance. We love our new Lexus and the buying experience was top notch. We look forward to the continued excellent customer service. More

Very pleased Chris Ashley, the sales rep, was all one could hope in a sales rep. He was polite, informative, available, able to answer all questions, and knows t Chris Ashley, the sales rep, was all one could hope in a sales rep. He was polite, informative, available, able to answer all questions, and knows the product line. I give him 5 stars for performance. More

Randy Hoff Yesterday I bought my third Lexus from Lexus of Austin. Each and every experience has been pleasant. Randy Hoff is the best sales person I've ever d Yesterday I bought my third Lexus from Lexus of Austin. Each and every experience has been pleasant. Randy Hoff is the best sales person I've ever dealt with and I will continue to purchase from Randy as far into the future as possible. The culture at the dealership is friendly and respectful. More

First- Class Experience All Around! I am so grateful for Dean Royal and the entire staff that assisted me (financial, administrative,etc) at Lexus of Austin. I considered several other c I am so grateful for Dean Royal and the entire staff that assisted me (financial, administrative,etc) at Lexus of Austin. I considered several other cars- and visited several other dealerships at length- before my Lexus purchase. My experience buying my Lexus ct 200h was world-class and I feel I got a very good deal all around. Dean contacted me moments after I submitted an online inquiry. He set up a test drive,on my schedule,with a close colleague who was very accommodating. Over the next few days, as I was in contact with Dean regarding questions and additional visits with my spouse, he answered every question cheerfully, politely and effectively, without the pressure or insincerity car dealerships are often are known for. I am also very pleased at the value for my trade-in. Additionally, every visit to Lexus was efficient - they did not try and waste my time with long waiting periods or delays. I feel valued as a customer. Lexus makes an excellent car and the service at Lexus of Austin matches that excellence. More

An Outstanding Experience. My Sales Person was Chris Ashley, he is new to Lexus of Austin, but some how he managed to answer all of our questions and assist us in finding the ri My Sales Person was Chris Ashley, he is new to Lexus of Austin, but some how he managed to answer all of our questions and assist us in finding the right SUV , my husband and I went through a lot of vehicles at Lexus of Austin, and Chris was ready and willing to help us find just the right vehicle. This was "An Outstanding experience". I must say Chris went above and beyond to help us. We are so HAPPY with the SUV we selected. More