Lexus of Austin

Could have been a disaster but.. RK Johnston went above and beyond customer excellence. I had picked out a certified pre-owned silver 250h through the internet, due to my busy schedul RK Johnston went above and beyond customer excellence. I had picked out a certified pre-owned silver 250h through the internet, due to my busy schedule I was unable to come in to finalized the deal between my bank and the dealership which was over the course of two weeks. Well the day came after 2 weeks of back and forth, I finally was able to close the sale my bank said the car was sold, I called the dealership and sure enough it was sold. I was upset because my bank was in communication with Lexus of Austin Certified Pre-Owned Department. OK sooooo what just happen, I proceeded to print out all my emails showing that I confirmed that the car in question (that I have test drove with my 2yr old and 5yrs old, not easy task) that indeed was the car I chose- vin and everything. After I got over the fact my car was sold, I called to speak with the sales manager- RK Johnston So RK wanted me to come in to discuss the issue. Again I was furious and had a full time work and family schedule so I made time for this, I usually never get this mad but I spent a lot of time researching the dynamics of this car and really wanted it- plus I have purchased a quite a few cars before and never had anything like this happen ever. Here is what makes the difference between a sales man and a fantastic customer expirence. 1.) RK let me vent, then assured me that he would get that the same car after 45mins. 2.)He then proceeded to call every dealership in the state of Texas to find me that same car. 3.) Well by this time I had been in his office for over 1hr we started talking about my family his family his years in the car business. He really was making a difference in my attitude toward my experience becuse by this time it was about 3 hours of his busy schedule he took the time to dedicate to me. He did not get my car that day but I walked away feeling great about the leadership he refered my to Jeff Pray to contact, but he would personally call me as soon as he had a new car, well it took about a day and called me. The car was upgrade to the one I lost, wow. I looked great and was more than I expected for the exact same price, I was so greatful. I told RK how happy I was. Jeff Pray then proceeded to close the sale, it was really quick in and out about 40 mins. Jeff was extremely nice and our communication was great! I would highly recomend this dealership, again because of the leadership. Thank you RK this was a long time coming. More

Friendly, efficient service - easy leasing process Nicco, Elise, Elisabeth and Megan make a good team and made the process fast and easy. Kept within budget, were able to give us several options and w Nicco, Elise, Elisabeth and Megan make a good team and made the process fast and easy. Kept within budget, were able to give us several options and were all pleasant, knowledgeable and got us in and out with out the normal dealer issues we've had in past car buying or leasing experiences. Tier one service matching the quality of the car's they sell. One amusing example of going the extra mile service wise- my wife was out of town so Elisabeth picked myself and kids up at our home to get our car and on the way over my youngest had lost his tooth in the back seat which was nowhere to be found. He was very upset and when we arrived at the dealership she spent the next 15 minutes locating it and then fishing it out between the seats as it was in a very difficult location to reach... Thanks! More

Simply best experience at a dealership ever! Incredibly genuinely nice and friendly service. Helped me out and went way above and beyond anything I have ever experienced. The price was exactly wh Incredibly genuinely nice and friendly service. Helped me out and went way above and beyond anything I have ever experienced. The price was exactly what I was expecting, and they accommodated me in every possible way. From following me to a rental company and driving me back, to holding my personal belongings in their office before I got back to put in the new car. To having the cars ready ahead of time by the time I decided to get a car there. I simply told them what I wanted, and they had them delivered and ready for me to look at before I got there. The bottle of wine with a car purchase was a nice touch, and the friendliness was just incredible! Thank you guys, you will have my business again, and I have already recommended you to two of my friends and it hasn't been 24 hours since I got my car! More

Bought a new es 350 Good experience. Took a while to prepare car. Had to postpone indoctrination. Will come back tomorrow for final walk thru.. Had the feeling that t Good experience. Took a while to prepare car. Had to postpone indoctrination. Will come back tomorrow for final walk thru.. Had the feeling that they were short of staff today. More

Genuine Luxury Dealership Was really blown away with the positive attitudes and pleasant atmosphere not to mention the luxury decor of this dealership. Don't think I ever saw Was really blown away with the positive attitudes and pleasant atmosphere not to mention the luxury decor of this dealership. Don't think I ever saw anyone with anything less than a smile. Everyone genuinely looked like they enjoyed their jobs and were eager to offer to help with whatever I might need. This is my first Lexus and I really looking forward to being a part of the Lexus Family. More

Car leasing experience. We leased a new vehicle from Randy Hoff and could not have been more pleased with the entire experience. Randy's straightforward and honest approach We leased a new vehicle from Randy Hoff and could not have been more pleased with the entire experience. Randy's straightforward and honest approach through the leasing process was a refreshing change from some of our previous experiences. We look forward to being a part of the Lexus family and Randy defines it. Randy was ably assisted through the entire process by Sofia Sam. More

Easy and a great experience Decided to buy the Lexus 2015 RX 350 yesterday at 2 in the afternoon. Negotiated the price on the phone with Randy by 6:20 we were driving out with ou Decided to buy the Lexus 2015 RX 350 yesterday at 2 in the afternoon. Negotiated the price on the phone with Randy by 6:20 we were driving out with our new car. Everyone was super friendly. This is the 5th Lexus we have purchased here and won't be the last. More

Great Experience Elise was a pleasure to work with. She was very helpful and professional, as well as Elizabeth. Thanks for all your help. Love the car! Elise was a pleasure to work with. She was very helpful and professional, as well as Elizabeth. Thanks for all your help. Love the car! More

Above And Beyond The entire experience from my initial visit to the deal all the way to finance and driving off the dealership was an extraordinary display of customer The entire experience from my initial visit to the deal all the way to finance and driving off the dealership was an extraordinary display of customer service at its best. I never once felt like a 'target.' Every single person that I dealt with was informative, professional, and more than willing to meet my needs to the best of their abilities. Ashlee Olsem was the sales assistant that I had the absolute pleasure of working with and she went out of her way to make my purchase work. More

WOW! What an experience!! This dealership was amazing. I did all the negotiating over the phone (I'm from houston), and there were no questions asked when I got there. Everythi This dealership was amazing. I did all the negotiating over the phone (I'm from houston), and there were no questions asked when I got there. Everything was professional and ready. They have an amazing cafe where they will make you whatever coffee drink you like and you can get whatever pastries you like (amazing cookies). They are very friendly, professional, and the experience we had was amazing. Ashlee Olsem was the BEST salesperson ever! She even helped with service (for a few issues I was concerned about after the purchase). More