Lexus of Austin

Service is very good, but would be better, and much improved, if the customer is met again by the service specialist who can provide a summary of the service completed before the customer is directed improved, if the customer is met again by the service specialist who can provide a summary of the service completed before the customer is directed to go check out and pay. More

This dealership always provides first class service. The work on my car was completed in less than half the time expected. work on my car was completed in less than half the time expected. More

This dealership is awesome and made the buying experience very pleasant. I would definitely recommend to anyone in the market for a new or used car! Our salesman, Jay Lord, was absolutely great! He was hones very pleasant. I would definitely recommend to anyone in the market for a new or used car! Our salesman, Jay Lord, was absolutely great! He was honest, transparent and took very good care of us. More

I phoned to schedule an appointment with Jimmy, my trusted service advisor, but spoke to a general phone operator because he was on vacation. I requested a loaner car, but the operator said loaners ar trusted service advisor, but spoke to a general phone operator because he was on vacation. I requested a loaner car, but the operator said loaners are not available for basic maintenance. The reason I bought a Lexus was the customer service and special treatment like free car washes, awesome detail washes for a fee, and free loaners. You bagged the free washes (interior), detail washes, and seem to be doing away with loaners, which changes the value proposition of such a car. I love my car and Jimmy is great, but getting a phone operator to schedule appointments and ditching interior washes, detail washes — which I will pay for — reduces the value proposition of a Lexus. More

The best service ever. Excellent it was fast and the service personal were excellent at all times. service personal were excellent at all times. More

Lexus of Austin makes customers feel important both in the buying process and when receiving service. I’m glad I joined the Lexus of Austin family! the buying process and when receiving service. I’m glad I joined the Lexus of Austin family! More

Cameron Pugh and the service department are outstanding. As a 10 year customer, I’m extremely pleased with all aspects of my Lexus relationship and customer service. As a 10 year customer, I’m extremely pleased with all aspects of my Lexus relationship and customer service. More

I always receive excellent customer service. The service advisor always calls to discuss any additional recommended services or requirements! Thanks! advisor always calls to discuss any additional recommended services or requirements! Thanks! More

Billy was very knowledgeable and the hospitality was great.A great experience and I recommend great.A great experience and I recommend More

Best experience I’ve had in a while would recommend Lexus to my friends and family Love my new Lexus to my friends and family Love my new Lexus More