Lexus of Austin

Billy was very knowledgeable and the hospitality was great.A great experience and I recommend great.A great experience and I recommend More

Best experience I’ve had in a while would recommend Lexus to my friends and family Love my new Lexus to my friends and family Love my new Lexus More

Very helpful and friendly crew. Timely services. The whole service experience was exceptional and excellent whole service experience was exceptional and excellent More

Leo was great. Got me in and out quickly and didn’t try to sell me a bunch of stuff I didn’t need. to sell me a bunch of stuff I didn’t need. More

All of the staff were excellent, my service advisor couldn’t have been more accommodating. couldn’t have been more accommodating. More

The processes they have in place now make the experience so much more efficient. I also feel very pampered while waiting when I don’t use the loaner car. so much more efficient. I also feel very pampered while waiting when I don’t use the loaner car. More

Michael at Lexus of Austin has been our service coordinator since day one 6 years ago on my GX 460. We really appreciate his and all the people in this dealership hard work and dedication. coordinator since day one 6 years ago on my GX 460. We really appreciate his and all the people in this dealership hard work and dedication. More

Attentive to the customer’s needs, ease at which an appointment is made, knowledgeable service writers, and relaxed waiting area. appointment is made, knowledgeable service writers, and relaxed waiting area. More

We have purchased 3 vehicles from this Lexus dealership and have been very pleased with the buying process and service. and have been very pleased with the buying process and service. More

On Aug. 10 9:30am picked up my GX460 from services (90 Thousand mile services) sw Mary Martin that day (on phone) for site unseen appraisal, at 2pm same day Elise Tillman called for info what I wanted to Thousand mile services) sw Mary Martin that day (on phone) for site unseen appraisal, at 2pm same day Elise Tillman called for info what I wanted to do GX460 I sd wanted an appraisal done cause I wanted to do a trade in for a 2020 RX350 that was on show room floor, She sd once she gets the numbers drawn up so she will submit it to her manger, She also sd she will call back at end of day to give me status update. It has been 9days NO one has called, I have owned a 2008 IS 250, (Pd in full) 2009 ES350,(also pd in full) NO issues with those dealership. As for my 2014 GX460 Matt Lablac was my services he was awesome. Very poor salesmanship services. I paid the $568.24 for my 90k full services which included the brakes check, was everything all good top working order as per service Leo Cruz visual inspection on brake pads calipers and rotors. 2days later and a flat took tire of, I looked and the brake pad I ended up replacing front and real because the ones that I remove were somewhere between 18 to 23 percent of it bake pad life... super worn down surprise brakes did not fail while driving. Real disappointed on the out come of my treatment aswell my vehicles services work. Started looking for another Lexus services department Dallas is closer to Killeen. Thinking of sending my feed back to Lexus Corporate offices. Thanks for your time. More