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Lexus of Austin

Austin, TX

4.8
520 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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520 Reviews of Lexus of Austin

November 03, 2021

Billy was very knowledgeable and the hospitality was great.A great experience and I recommend More

by gw952971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Watson, Richard Rocha
Nov 04, 2021 -

Lexus of Austin responded

Thank you! We really appreciate your feedback.

November 01, 2021

Best experience I’ve had in a while would recommend Lexus to my friends and family Love my new Lexus More

by Petersonj0104
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camey Martinez, Matt Rutkowski
Nov 01, 2021 -

Lexus of Austin responded

Hi there, We are thrilled that our Sales Department could provide you the best experience. Enjoy your Lexus and we appreciate your recommendation. Thank you for choosing Lexus of Austin and please know that we are always here should you need us.

October 30, 2021

Very helpful and friendly crew. Timely services. The whole service experience was exceptional and excellent More

by geetha.susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Berry
Oct 31, 2021 -

Lexus of Austin responded

We appreciate your feedback! We want all our customers to feel this way when leaving Lexus of Austin!

October 30, 2021

Leo was great. Got me in and out quickly and didn’t try to sell me a bunch of stuff I didn’t need. More

by All33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo in service
Oct 31, 2021 -

Lexus of Austin responded

Hi there, Thank you for your positive review. We are thrilled you had a timely, professional and helpful experience, Thank you for choosing Lexus of Austin and we are looking forward to your next visit with us for any of your automotive needs.

October 29, 2021

All of the staff were excellent, my service advisor couldn’t have been more accommodating. More

by LP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Leblanc
Oct 30, 2021 -

Lexus of Austin responded

We really appreciate your great feedback! Thanks for choosing Lexus of Austin!

October 28, 2021

The processes they have in place now make the experience so much more efficient. I also feel very pampered while waiting when I don’t use the loaner car. More

by ShelleyL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Kandziora
Oct 29, 2021 -

Lexus of Austin responded

Thank you for taking the time to leave a review. We're happy we could exceed your expectations!

October 28, 2021

Michael at Lexus of Austin has been our service coordinator since day one 6 years ago on my GX 460. We really appreciate his and all the people in this dealership hard work and dedication. More

by david.harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Oct 29, 2021 -

Lexus of Austin responded

Glad we could help take care of your vehicle. Thank you for taking the time to leave a review.

October 27, 2021

Attentive to the customer’s needs, ease at which an appointment is made, knowledgeable service writers, and relaxed waiting area. More

by hrhawkeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kandziora
Oct 28, 2021 -

Lexus of Austin responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Lexus of Austin.

October 27, 2021

We have purchased 3 vehicles from this Lexus dealership and have been very pleased with the buying process and service. More

by Debbiegilani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke, Mike Stills, Jake Hargis, Richard Rocha, Tamara Stolle
Oct 28, 2021 -

Lexus of Austin responded

We appreciate you choosing Lexus of Austin, we are proud to have you as a customer. Congrats on your new vehicle!

August 19, 2021

On Aug. 10 9:30am picked up my GX460 from services (90 Thousand mile services) sw Mary Martin that day (on phone) for site unseen appraisal, at 2pm same day Elise Tillman called for info what I wanted to More

by jsalas7369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Lablac
Aug 22, 2021 -

Lexus of Austin responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your comments regarding your service experiences lately. Can you please send your preferred contact method to me at jcrawley@penskeautomotive.com? I look forward to hearing from you. Jim Crawley jcrawley@penskeautomotive.com General Manager Lexus of Austin

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