Lexus of Austin

Very helpful and friendly crew. Timely services. The whole service experience was exceptional and excellent whole service experience was exceptional and excellent More

Leo was great. Got me in and out quickly and didn’t try to sell me a bunch of stuff I didn’t need. to sell me a bunch of stuff I didn’t need. More

All of the staff were excellent, my service advisor couldn’t have been more accommodating. couldn’t have been more accommodating. More

The processes they have in place now make the experience so much more efficient. I also feel very pampered while waiting when I don’t use the loaner car. so much more efficient. I also feel very pampered while waiting when I don’t use the loaner car. More

Michael at Lexus of Austin has been our service coordinator since day one 6 years ago on my GX 460. We really appreciate his and all the people in this dealership hard work and dedication. coordinator since day one 6 years ago on my GX 460. We really appreciate his and all the people in this dealership hard work and dedication. More

Attentive to the customer’s needs, ease at which an appointment is made, knowledgeable service writers, and relaxed waiting area. appointment is made, knowledgeable service writers, and relaxed waiting area. More

We have purchased 3 vehicles from this Lexus dealership and have been very pleased with the buying process and service. and have been very pleased with the buying process and service. More

On Aug. 10 9:30am picked up my GX460 from services (90 Thousand mile services) sw Mary Martin that day (on phone) for site unseen appraisal, at 2pm same day Elise Tillman called for info what I wanted to Thousand mile services) sw Mary Martin that day (on phone) for site unseen appraisal, at 2pm same day Elise Tillman called for info what I wanted to do GX460 I sd wanted an appraisal done cause I wanted to do a trade in for a 2020 RX350 that was on show room floor, She sd once she gets the numbers drawn up so she will submit it to her manger, She also sd she will call back at end of day to give me status update. It has been 9days NO one has called, I have owned a 2008 IS 250, (Pd in full) 2009 ES350,(also pd in full) NO issues with those dealership. As for my 2014 GX460 Matt Lablac was my services he was awesome. Very poor salesmanship services. I paid the $568.24 for my 90k full services which included the brakes check, was everything all good top working order as per service Leo Cruz visual inspection on brake pads calipers and rotors. 2days later and a flat took tire of, I looked and the brake pad I ended up replacing front and real because the ones that I remove were somewhere between 18 to 23 percent of it bake pad life... super worn down surprise brakes did not fail while driving. Real disappointed on the out come of my treatment aswell my vehicles services work. Started looking for another Lexus services department Dallas is closer to Killeen. Thinking of sending my feed back to Lexus Corporate offices. Thanks for your time. More

Loaner Requirements Hello, I would say when I was there on Monday the 10th of February outstanding service by Victoria Brown and my service guy. But today when I calle Hello, I would say when I was there on Monday the 10th of February outstanding service by Victoria Brown and my service guy. But today when I called to get information about using your service again I was confused about the limited radius if a loaner vehicle. Since the service will take about a day or so from what I was told but I am in the military and station at Fort Hood which is well over the 50-mile radius. I get a better deal by renting a vehicle. Therefore, I had to go with Lexus in San Antonio. It is funny that the Lexus in Lakeway had no miles requirement which has the same ownership as Austin. I guess I'll make my service trips to Dallas where I had great service before and San Antonio. I just do not understand some business on how they make these outrageous requirements. More

Mohammed Merchant: Great Experience Surprise car shopping due to an accident had us looking at used cars. We found one at Lexus of Austin and happily so because Mohammed Merchant worked Surprise car shopping due to an accident had us looking at used cars. We found one at Lexus of Austin and happily so because Mohammed Merchant worked there, who we had bought our previous car from at another dealer in Round Rock. Both of our experiences with Mohammed was great. He made what was a very stressful time much easier. His easy going nature and no pressure style makes the process bearable. We will refer anyone we know looking to buy to Mohammed! More