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Lexus of Austin

Austin, TX

4.8
516 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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516 Reviews of Lexus of Austin

December 19, 2021

They were taking cars before opening time. Process is efficient and professional. I used a loan car while mine was in repair, which was very helpful to my day. Michael pointed out two problems of which More

by dancmatthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Dec 19, 2021 -

Lexus of Austin responded

Hello, Thank you for telling us about your great experience. We are pleased knowing that our Service Department was efficient and professional. Thank you for choosing Lexus of Austin and we look forward to seeing you again.

Dec 19, 2021 -

Lexus of Austin responded

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Lexus of Austin responded

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December 19, 2021

Michael and team were very professional. The efficiency and communication during the visit was outstanding. More

by rshe302475
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 20, 2021 -

Lexus of Austin responded

Hi- It's wonderful to see that our team worked hard to provide you with a memorable visit! We hope to see you back here again shortly.

December 18, 2021

My service rep is Kyle Dern, he’s very personable, proficient, and professional. Kyle has been my advisor for more than 5 years. I always look forward to seeing hi. More

by Sagcapvir
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kyle Dern
Dec 18, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-star rating!

December 18, 2021

Lexus of Austin provides excellent service! I have been coming here for years and I have always been happy with their top-notch service. More

by Alexfromaustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Berry
Dec 18, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

December 18, 2021

Kyle always helps us and is amazing! All people that work at Lexus are super friendly and courteous! More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 19, 2021 -

Lexus of Austin responded

Mary, thank you for sharing your wonderful review of us here at Lexus of Austin. We strive to be the best. We appreciate your kind words and business.

December 18, 2021

Very expensive rates for just maintenance. Good and thorough work by shop Personnel very polite. More

by Whited
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 19, 2021 -

Lexus of Austin responded

Thank you for letting us know of your positive service experience! Our Service Department at Lexus of Austin always strives to provide quality and efficient service and support to assist with any of your maintenance needs.

December 17, 2021

Our family bought a few Lexus from your dealer and Jimmy Ruedas has been our service rep for many years. We appreciate his expertise, professionalism, and accommodation. He is always willing to help out and More

by long.rasmey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Ruedas
Dec 17, 2021 -

Lexus of Austin responded

Thank you for the great feedback and 5-star rating and we are delighted to learn our Service Team provided you with professional and accommodating service. We appreciate you and thank you for your continued business with Lexus of Austin.

December 17, 2021

Very convenient from drop off to pick up. The service department staff does a great job of keeping you informed of progress. More

by PLayher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Arebalo
Dec 17, 2021 -

Lexus of Austin responded

Thank you for your 5 Star Rating. We are very happy to hear that you had a great experience with our Service Department. Thank you for choosing Lexus of Austin for all your service needs.

December 17, 2021

Easy appointment setup & fast reliable service. My car was washed and returned to me in the time that promised. More

by benniecureton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kandziora
Dec 17, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-stars, we appreciate the comments regarding the visit!

December 17, 2021

This is our 2nd Lexus from Lexus of Austin and Mr. Paul Sakahara has made our purchase a wonderful experience to go along with a wonderful Lexus . The staff has always made us feel at home whenever we stop More

by jacktheyardman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew & Jenny. Great job *****, Paul Sakahara
Dec 18, 2021 -

Lexus of Austin responded

Hi there, We strive to create a customer-driven experience, so we are pleased to know that our Sales Department provided you with a wonderful experience. Enjoy your purchase and we appreciate your business. Thank you for choosing Lexus of Austin and we hope to see you again.

Dec 18, 2021 -

jacktheyardman responded

We just can’t say anything more about the wonderful personal attention that we received from Mr. Paul Sakahara and the staff at Lexus of Austin except we are looking forward to another new Lexus in the future. We also love to stop by this friendly dealership and look around if we are in Austin .

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