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Lexus of Austin

Austin, TX

4.8
516 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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516 Reviews of Lexus of Austin

December 24, 2021

I have never had any problems with this dealership. Service with Matt LaBlanc is always pleasant and now I worked with jay lord and mike gruber and they are both excellent. More

by M_rod0917
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gruber and Matt LaBlanc, Jay Lord, Matt Rutkowski
Dec 24, 2021 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

December 24, 2021

The service was fast and everything was ready for me when I arrived. I drove from Houston to pick up the car. More

by dmelt1952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren, Matt Rutkowski
Dec 24, 2021 -

Lexus of Austin responded

Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future at Lexus of Austin.

December 23, 2021

I have purchased and leased several vehicles from them. Always a great customer service experience. Recently bought our leased vehicle and even though we live outside of austin in San Antonio, they were More

by longhornmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elise Timillar was great!!!, Nicco Azari
Dec 23, 2021 -

Lexus of Austin responded

Thank you for your positive feedback and continued support! Our Sales Team at Lexus of Austin always aims to provide quality and efficient service and support to assist with the car-buying process. Glad we could provide you with great experiences, so please don't hesitate to reach out to Lexus of Austin for any of your auto-related needs.

December 22, 2021

Love my experience here with Michael Capps as my service advisor every time. Will buy next Lexus here for sure as they are always so nice at this dealership and provide excellent service. Always top notch. More

by Bunky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Dec 23, 2021 -

Lexus of Austin responded

Hello, We are pleased that our Service Department always provides you with top-notch service. Thank you for choosing Lexus of Austin and know that we are always here should you need us.

December 22, 2021

The service people seem to be capable but the service function seems understAffed for the number of customers coming in for service. More

by ScottieGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam?
Dec 23, 2021 -

Lexus of Austin responded

Thank you for sharing your feedback with us! We will be sure to pass this along to our team. We'd love to assist you again at Lexus of Austin.

December 21, 2021

I went in for a 30,000 mile maintenance. The staff- fantastic. The ease of getting an appointment- fantastic. From what I can tell the quality of service is good. The price seems expensive but they did More

by Lexus momma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Dec 22, 2021 -

Lexus of Austin responded

Hi Lexus Momma, thank you for taking the time to write a positive review! We are glad to hear you're satisfied with the high level of customer service you received with our Service Team. Please do not hesitate to reach out to us when we can work with you down the road at Lexus of Austin.

December 20, 2021

Amazing dealership. Steve was the best salesman I have ever seen. The whole process was very stress free and he was not pushy in any way. I would love to reccomend him to my friends and family. More

by Dannynguyenid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 20, 2021 -

Lexus of Austin responded

Lexus of Austin thanks you for the 5-stars and feedback, Danny. The team is glad your experience was amazing. We look forward to seeing you back!

December 20, 2021

I came early but got my car in and out in reasonable time with loaner. More

by bcurlee20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie
Dec 20, 2021 -

Lexus of Austin responded

Lexus of Austin thanks you for the 5-stars and feedback. We look forward to future visits.

December 20, 2021

Jamie has been my service manager for several years and has always been very professional and helpful. He has always exceeded my expectations. More

by gholleran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 20, 2021 -

Lexus of Austin responded

Lexus of Austin appreciates the 5-stars and feedback. The team is glad your experience was professional and helpful. We look forward to future visits.

December 19, 2021

Always have great service and client accommodations. Fast and efficient check in and check out. More

by sgilbert
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Dec 19, 2021 -

Lexus of Austin responded

Thank you for the compliment! It was a pleasure to work with you, and we look forward to your next visit.

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