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Lexus of Austin

Austin, TX

4.8
516 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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516 Reviews of Lexus of Austin

January 03, 2022

It was very nice experience with Lexus. Work was done on time. Friendly Lexus workers. More

by Denisecalvert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy, Eddy Cooke, Mike Stills
Jan 03, 2022 -

Lexus of Austin responded

We are so pleased to learn that our Service Team took amazing care of you here at Lexus of Austin. We strive to provide the best service possible for our customers in a timely matter.

January 03, 2022

Jamie has given excellent service on a consistent basis to our family. Cars are ready on time and he is very easy to work with on scheduling. More

by DuaneD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie in service
Jan 04, 2022 -

Lexus of Austin responded

Hi Duane, It is wonderful to hear that our team always provided you with timely and excellent service. Thank you for choosing Lexus of Austin and we look forward to working together in the future.

January 02, 2022

the purchase process was great but I must say I was kinda shocked to find the check engine light come on the day after purchase. I contacted the dealership and notified them about the issue I was facing. The More

by Devante Solomon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco , Matt Rutkowski
Jan 03, 2022 -

Lexus of Austin responded

Devante, Thank you for sharing your review. Your feedback is important to us here at Lexus of Austin and I would appreciate the opportunity to speak with you to address your sales experience. Please email me at jcrawley@penskeautomotive.com with your preferred contact information. Thank you, Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com

January 01, 2022

Very impressed with help. This is the first time that I came to be serviced More

by barbara_desjardins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randal
Jan 02, 2022 -

Lexus of Austin responded

Barbara, we are so pleased to read that our Service Team took great care of you here at Lexus of Austin. We strive to be the best.

January 01, 2022

All good no problems. Why do I need to write 15 words minimum for a review. More

by s.singblade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Erickson, Ashlee Olsem
Jan 02, 2022 -

Lexus of Austin responded

Thank you for sharing your 5-star rating for us here at Lexus of Austin. We value your business.

January 01, 2022

The service is absolutely first class. Lexus of Austin is in a class of their own compared to their competitors. No one treats their customers like the valuable.guest they are. More

by Sjabrahams68
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 02, 2022 -

Lexus of Austin responded

Thank you for your positive feedback! Our staff at Lexus of Austin always strives to provide first-class and quality service and support to meet any of your Lexus needs.

December 31, 2021

Very customer service oriented. Identified potential future issues and solutions. Quick repairs and minimum wait. More

by RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 02, 2022 -

Lexus of Austin responded

We are glad to know you enjoyed your experience with our Service Department, RJ! Please come back and see us should you need any future assistance.

December 31, 2021

Treated well. Met at car and provided a loaner. Good Covid-19’s consciousness. No wasted time. Tom More

by Thomas Mann Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy/ Service
Jan 02, 2022 -

Lexus of Austin responded

Thank you for choosing Lexus of Austin, Thomas. We are happy to know that you enjoyed your recent visit and working with our team. We look forward to working with you again.

December 31, 2021

Friendly with appropriate information and knowledgeable about the vehicle data . The follow up on the driving the vehicle was non pressurized to buy the unit More

by davgdz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gruver
Jan 02, 2022 -

Lexus of Austin responded

Thank you for sharing your feedback and the 5-star rating. We are pleased that you were provided with great customer service and we appreciate your business with Lexus of Austin.

December 30, 2021

I have always found this dealership to be professional and efficient. We brag about your service to friends and family. Thanks More

by DAWTrading
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
Dec 30, 2021 -

Lexus of Austin responded

Hi there, Thank you for your positive review. We are thrilled you have had professional, helpful, and efficient experiences with our team. We appreciate your recommendation and we are looking forward to your next visit with us here at Lexus of Austin.

Jan 01, 2022 -

Lexus of Austin responded

Hi there, Thank you for your positive review. We are thrilled you have had professional, helpful, and efficient experiences with our team. We appreciate your recommendation and we are looking forward to your next visit with us here at Lexus of Austin.

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