Back

Lexus of Austin

Austin, TX

4.8
516 Reviews

9910 Stonelake Blvd

Austin, TX

78759

Directions

By Type

516 Reviews of Lexus of Austin

January 06, 2022

A Big thank you to Ms Camey and the ladies for their help with this transaction, excellent service, More

by Ferrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camey Martinez , Jeff Pray, Ashlee Olsem
Jan 06, 2022 -

Lexus of Austin responded

Hi, thank you for taking the time to leave a review for us at Lexus of Austin. We're happy we could meet your expectations! We are stoked you had a great experience! If you have any further questions, please give us a call. We're always happy to help!

January 06, 2022

Efficient and professional. I am always pleased with the service experience at Lexus of Austin. I would highly recommend their service department. More

by Mimi
Recommend Dealer
Yes
Employees Worked With
George Morales
Jan 06, 2022 -

Lexus of Austin responded

Hello, thank you for trusting our Service Team here at Lexus of Austin to care for your vehicle.

January 06, 2022

We’re on time and had a loaner ready for me. Very pleased with the service received. More

by Eblpdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark at Lexus of Austin
Jan 06, 2022 -

Lexus of Austin responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future at Lexus of Austin!

January 06, 2022

This Lexus dealership prides itself in quality service to the customer and that is displayed by the services offered and the pleasant and always courteous environment that they have created. More

by wflowers
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Ruedas
Jan 06, 2022 -

Lexus of Austin responded

Hi, your review made us smile. We love hearing that our employees are going above and beyond for our customers & delivering reliable service. Until we see you next again at Lexus of Austin, we will be sure to keep up our timely services and courteousness.

January 06, 2022

Great dealership and service, but I wish the test drivers would leave the seat and radio settings alone. It’s frustrating to have to reset everything even you get your car back. I guess that’s being picky, b More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember. Sorry.
Jan 06, 2022 -

Russ responded

Good job

Jan 07, 2022 -

Lexus of Austin responded

Thank you for your review, Russ. We appreciate your feedback. Reviews like yours help us to improve!

January 05, 2022

The two gentlemen who assisted me were kind and pleasant. Mark made my first visit to this dealership pleasant and comfortable. More

by GorgeousSmiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Arebalo
Jan 05, 2022 -

Lexus of Austin responded

We are so pleased to read that you had a great experience with us here at Lexus of Austin. We strive to be the best for our customers. We value your business and appreciate your kind words.

January 05, 2022

Guys are awesome and made it so easy. Bought multiple vehicles there and will continue to do so! More

by bradm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pray
Jan 05, 2022 -

Lexus of Austin responded

Lexus of Austin wants to thank you for leaving us a review & rating!

January 05, 2022

Staff was helpful and courteous. Work was completed in a timely fashion. All questions were answered and needs were met. More

by debracyphers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 05, 2022 -

Lexus of Austin responded

Debra, Lexus of Austin is always happy to help with any of your automotive needs. Thank you for entrusting our Service Team with the care of your vehicle. We are pleased to know any questions you had were addressed, and all your needs were met. Please come back and see us anytime!

January 04, 2022

Always enjoy going to Lexus. Always friendly, helpful and efficient. Love the wash the car and do a good job. Wish the would do a bit better on the inside of the windshield since that’s the hardest place. Lo More

by mrohrer12543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam, Eddy Cooke, Mike Stills
Jan 04, 2022 -

Lexus of Austin responded

Lexus of Austin wants to thank you for the five star rating, we appreciate the comments regarding the visit!

January 04, 2022

Looks like they fixed the problem. I thought the labor cost was a bit high (3 X the cost of the part). I do appreciate being given a loner car to drive and my service contact kept me informed with regard More

by browneyes78746
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark A., Eddy Cooke
Jan 04, 2022 -

Lexus of Austin responded

Browneyes78746, Lexus of Austin wants to thank you for the five star rating. We're glad to hear how amazing of an experience you had visiting us!

...
24
...