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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

May 23, 2022

The service at Lexus IS very professional and fast. The staff are very kind and knowledgeable. More

by OSCORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
May 23, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 23, 2022

Very professional and very courteous… Job well done and they were also very friendly people More

by JR_324101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
May 23, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 23, 2022

Great service - I have an older Lexus that wasn’t purchased from the store and they treated me like a customer thar purchased several cars. Above and beyond More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
May 23, 2022 -

Lexus of Arlington responded

Martin, Thank you! Tony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

May 23, 2022

Caesar is the best sales person to assist any customer looking for a car. I walked around for several minutes and Caesar was the only one to assist me with buying a car after he finished helping another c More

by tporche2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caesar , Rashard Grant
Report | Print
May 23, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Caesar and Rashard had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

May 23, 2022

My tech was very knowledgeable and professional in dealing with me. The car looked great when I received it from my tech. More

by Richardhsack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
May 23, 2022 -

Lexus of Arlington responded

Richard, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 22, 2022

Original price sheet that was given didn’t include all the charges and the salesman didn’t understand the coverage of the paint protection. More

by PAULMATUSIAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Igor Zigic, Yegor Azarov, Trevor Shaefer
Report | Print
May 23, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Paul, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

May 21, 2022

Use of coupon with less value than higher value upon the extensive job done. Job done over $700.00. More

by MAN_BRIGID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
May 23, 2022 -

Lexus of Arlington responded

We appreciate you leaving this honest review about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon

May 21, 2022

Excellent service and customer care. Harish goes above and beyond. Great place to get service done. More

by KIRTIDAKOTHARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
May 23, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

May 21, 2022

We had a great all around experience purchasing our vehicle at this dealership. Everything was smooth and quick. More

by Mbbpk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Horwitz, Sako Minisakanian
Report | Print
May 23, 2022 -

Lexus of Arlington responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

May 21, 2022

User friendly customer service, prompt and accurate maintenance provided with each scheduled interval, delivered as expected. More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Josie Garcia
Report | Print
May 23, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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