Lexus of Arlington

used car purchase The people here are very nice, they treated my family and I as if we were buying a new 80 grand Lexus and that was not even the case. The dealership i The people here are very nice, they treated my family and I as if we were buying a new 80 grand Lexus and that was not even the case. The dealership is huge and there is more then enough things to do to keep you and the family entertained while you wait. If I could i would go there and hang up because its that nice! More

Excellent Experience. Nus, my Salesman is fantastic.He help me all the way and no pressure at all. Also, Basil the Finance guy is just as good because he found me a Bank to Nus, my Salesman is fantastic.He help me all the way and no pressure at all. Also, Basil the Finance guy is just as good because he found me a Bank to get me a lower interest rate. Great job guys. More

An amazing experience My salesman Peter Roto and Jim Cooper were amazing. Helped me through the process and explained my options. Externally knowledgeable and friendly. I My salesman Peter Roto and Jim Cooper were amazing. Helped me through the process and explained my options. Externally knowledgeable and friendly. I will be buying all my vehicles with them moving forward. More

Do not BUY!!! I WILL NOT ADVISE ANYONE TO PURCHASE VEHICLE FROM HERE AS THEIR WHOLE SALES DEPARTMENT IS FULL OF SCAM ARTISTS. I BOUGHT THE VEHICLE LAST WEEK AND HA I WILL NOT ADVISE ANYONE TO PURCHASE VEHICLE FROM HERE AS THEIR WHOLE SALES DEPARTMENT IS FULL OF SCAM ARTISTS. I BOUGHT THE VEHICLE LAST WEEK AND HAVE TO SPEND AT LEAST $3,000 WORTH OF REPAIRS ON IT AND HAVE ALREADY SPENT $1,500. I ALSO EMAILED THEIR GENERAL MANAGER MARCIN AJDUKIEWICZ, NEVER HEARD ANYTHING BACK. ALL I GOT IS A RESPONSE FROM THEIR USED CAR SALES MANAGER JIM COOPER WHO BLAMED ME THAT MY TRADE IN VEHICLE NEEDS MORE THAN $6,000 WORTH OF REPAIRS SO, HIS EMAIL SEEM THAT I DESERVED THESE REPAIRS ON MY NEW VEHICLE. THEY ARE SELLING MY TRADE IN VEHICLE FOR $7,000 ONLINE WHICH DOES NOT MAKE ANY SENSE AFTER CLAIMING THAT IT NEEDS $6,000 WORTH REPAIRS, EITHER THEY LIED TO ME OR THEY ARE RUNNING A SCAM HERE. ALSO, THEY HAVE NOT PAID OFF MY OLD VEHICLE AND NOW I HAVE 2 LOANS RUNNING AT THE SAME TIME, VERY DISAPPOINTING. ON THE OTHER SIDE, THE SERVICE DEPARTMENT HERE IS REALLY PROFESSIONAL AND SERVICE ADVISOR JOSE GARCIA TRIED TO HELP ME IN EVERY POSSIBLE WAY. 0 STAR FOR SALES AND 5 STARS FOR SERVICE DEPARTMENT. FOR GOOD SALES EXPERIENCE, I WOULD RATHER SUGGEST WOODFIELD LEXUS OR GLENVIEW LEXUS. THE TAGLINE WHEN YOU SEARCH THEM ON GOOGLE SHOWS "SERVING AREAS INCLUDE PALATINE, BUFFALO GROVE AND ARLINGTON HEIGHTS" INSTEAD OF THEY SHOULD SHOW "SCAMMING AREAS INCLUDE PALATINE, BUFFALO GROVE AND ARLINGTON HEIGHTS". More

Comfortable Very good customer service! Very comfortable experience. Would recommend family and friends to do their car shopping at this dealership from now on. V Very good customer service! Very comfortable experience. Would recommend family and friends to do their car shopping at this dealership from now on. Very easy process! More

Service/Sales Customer Care Haresh&Jim solved an issue I had with a damaged tire/rim. He extended his pro-complimentary expeetise to resolve what benefited in savings within my b Haresh&Jim solved an issue I had with a damaged tire/rim. He extended his pro-complimentary expeetise to resolve what benefited in savings within my budget traveling back and forth from Chicago to Arlington is well worth the experience,thanks for everything Mr.Haresh,God Bless Quan Adams Lexus Life Customer Since 2008 More

Easy transaction Found a 2016 model I was looking for and the whole purchase process was very easy. The sales person I dealt with was Mario Pac and he was very court Found a 2016 model I was looking for and the whole purchase process was very easy. The sales person I dealt with was Mario Pac and he was very courteous and never pushy. The facility is really nice and I'm looking forward to coming back for carwash with my kids and let them have some fun here. One small negative: Since the car I bought is "used", this dealer's policy is to fill up the gas tank to only 3/4 which was very surprising. I was told that the buyer gets a full tank of gas only on a new car. More

Wonderful Experience When it came time to lease/buy a new vehicle, I knew that I was going to lease/buy a Lexus at Arlington Lexus in Palatine. My previous car was a Lexu When it came time to lease/buy a new vehicle, I knew that I was going to lease/buy a Lexus at Arlington Lexus in Palatine. My previous car was a Lexus that I bought there and I was always completely satisfied with the car and the service. So rather than walk in and take a chance with the first salesperson who approached me, I went to DealerRater to research the dealership. The reviews for Alex Castro really stood out - all 5 star reviews. Based on that, I made an appointment with Alex. The reviews were spot on. Alex is a great salesperson! He took his time explaining each car we were considering, and informed us of the differences between them so we could make an informed decision. He is extremely knowledgeable. We were not rushed or pressured in any way whatsoever. He made it a wonderful experience. I highly recommend Alex if you are looking for a car. More

Great service I used to go to Schaumburg location and thay are rude and bad service. So i was looking for new service place and someone recommended the Arlington he I used to go to Schaumburg location and thay are rude and bad service. So i was looking for new service place and someone recommended the Arlington heights location. I have been there only one time and liked it a lot. Very professional and fast. They are trustworthy and nice people. Haresh helped me to understand what was wrong and explained everything to me very simple. Now this is my service place. I will go there again. I do recommend this place too. More

Great experience Alex Castro worked with me on my RX350 lease, and it was a pleasure dealing with him. Great experience from start to finish. This was my second leas Alex Castro worked with me on my RX350 lease, and it was a pleasure dealing with him. Great experience from start to finish. This was my second lease that Alex worked on for me, and it won't be the last! He goes to bat for his clients. Thanks, Alex. More