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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

December 31, 2022

Haresh was very good and took the time to explain everything. He answered all of my question and was very courteous. More

by jafreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
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Jan 01, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Haresh and our team. We're glad to hear we delivered such a great experience!

December 31, 2022

Lori is great and is the reason I go to Arlington Lexus. She gives me the best advice. More

by rcp0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Victor Aguilar
Report | Print
Jan 01, 2023 -

Lexus of Arlington responded

Thank you! Lori and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 30, 2022

Jose did an awesome job. He pretty much did the impossible to fix my car. Great guy. More

by STYLIST9350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
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Dec 30, 2022 -

Lexus of Arlington responded

Thank you so much for your review! We are so glad that Josie had the opportunity meet your needs and will be sure to let him know. Please don't hesitate to reach out if you need anything else.

December 30, 2022

Love our service rep. Always interested in making sure we are taken care of. We love that Lexus has understood that the pandemic cut into our driving mileage. More

by p_bernstein_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 30, 2022

Lori DeVega’s high level of professionalism and follow up was outstanding. She seemed to genuinely care about the customer. Please pass this on to Mr. Landi and Mr. Ajdukiewicz as they hear plenty when thi More

by Michael S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you, Michael. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

December 30, 2022

Great place Nice thorough work Go here all the time for many years Highly recommended More

by YPOLONSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 01, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 29, 2022

Chris my advisor was extremely knowledgeable. He provided great explanation of what the issue was that caused the engine light to go on. He offered me a free car wash. Also, he was very professio More

by jacrombie11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

Thanks for your review! It's great to hear that you enjoyed working with Chris. We'll be sure to let him know! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 29, 2022

The service was, as always, the hallmark of the Lexus experience. Except credit card surcharge. More

by Hbernstein3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback regarding service and surcharge with us. We appreciate your comments, and we look forward to working with you again.

December 29, 2022

Very happy with my Lexus Vladimir was a professional salesman. Everything was nice and smooth! Thanks! More

by H. ILIEV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
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Dec 30, 2022 -

Lexus of Arlington responded

It's great to hear that Vladamir was able to get you exactly what you needed. Enjoy your new Lexus!

December 29, 2022

They overbooked for service which caused longer wait times. I showed up for my 10:00 am scheduled service and didn’t get checked in until 10:30. And now they charge a service fee if you pay with a cred More

by JASON.CORONEOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
Report | Print
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