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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

January 06, 2023

Very professional and courteous service. Jose from Service Department was excellent, attentive ,explained,answered all quistions More

by VICOSUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 06, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 05, 2023

Lori Devega was terrific to work with. I actually stopped using Lexus for general maintenance and now I will be returning! More

by Kcben60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 05, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Lori and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 04, 2023

Over priced services and on top of everything they charge 3.5% extra if u pay with a credit card. More

by natdan2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
Report | Print
Jan 07, 2023 -

Lexus of Arlington responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 04, 2023

Very helpful tech service rep. Had no issues and everything was done on time for us. More

by statowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 04, 2023

Very clean and beautiful building. Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for. More

by Cory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Igor Zigic, Sebastian Mika
Report | Print
Jan 05, 2023 -

Lexus of Arlington responded

Cory, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 03, 2023

Great service with great knowledge . Extremely helpful,Honest and trustworthy! Very sympathetic and always willing to help. More

by Nalepskaaneta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Edwin Thalhammer
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2023

Poor service to the customer thats what i experienced when my first time to go there noy like the other lexus dealer like westmont they’re treat us very nice More

by ALLEM.BUNGUNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lana
Report | Print
Jan 07, 2023 -

Lexus of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 03, 2023

Nice and clean. Enough spaces in the waiting room. Cashier did not have service mind. More

by Toop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 03, 2023

Great service and timely. Lori was great. I was able to get a loaner with no hassle. More

by ACATALANO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2023

It was a great experience. Lori provided very good service. Waiting area was good and comfortable. More

by Ashwin desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 03, 2023 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

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