Lexus of Arlington

Service Excellent and prompt service .Best customer service.It was so easy to make appointment and Haresh was so professional ,accommodated my schedule ,gave Excellent and prompt service .Best customer service.It was so easy to make appointment and Haresh was so professional ,accommodated my schedule ,gave me loaner car and even explained how loaner is different from my car,made sure I am comfortable driving and as always very professional and treats customers and employee with respect and appreciation More

Great quick service I came without appointment but friendly advisor was very helpful and I was out in 45 minutes I have always great experience in this dealership I al I came without appointment but friendly advisor was very helpful and I was out in 45 minutes I have always great experience in this dealership I also got my certified LS there More

Service Great service and exceptional staff Efficient and provided timely service as indicated Waiting area and amenities very much appreciated Thank you f Great service and exceptional staff Efficient and provided timely service as indicated Waiting area and amenities very much appreciated Thank you for the service hours and knowledgeable staff More

Attentive The service folks always go above and beyond. It's always a pleasure dealing with everyone from the moment you get in until you get out. The service folks always go above and beyond. It's always a pleasure dealing with everyone from the moment you get in until you get out. More

Excellent Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for a new tire. Made the best of an unfortunate situation. More

Great location and service I look forward to getting work done on my car so I can relax in a vibrating chair upstairs, get some of my computer work done, practice on the simulat I look forward to getting work done on my car so I can relax in a vibrating chair upstairs, get some of my computer work done, practice on the simulated golf driving range, have a cookie, and look at the cars in the showroom. They also have a loaner ready anytime I need one if I don’t have time to stay and enjoy the facility. All the staff are friendly and helpful. This is our 5th Lexus through Arlington Lexus, and Jamie Brown in new car sales is the best. More

it was excellent It was a great experience always the customer was first and they answered all my questions and explained everything and would recommend it to other pe It was a great experience always the customer was first and they answered all my questions and explained everything and would recommend it to other people More

Not so easy checkup Went in for 5,000 mi service and recall notice. My car had to have extensive recall service. The Service Manager was helpful in arranging a replacem Went in for 5,000 mi service and recall notice. My car had to have extensive recall service. The Service Manager was helpful in arranging a replacement car and kept me up to date. My only criticism was that the car I was given was somewhat dirty. More

Great Experiences It was so nice that Tim greeted and listened carefully to all the work that I was needing on my car and advised me of two recalls that were not applie It was so nice that Tim greeted and listened carefully to all the work that I was needing on my car and advised me of two recalls that were not applied to my car in the past. The car fully cleaned and ready to Pick at the time when he promised me. Thank you Tim Shiva More

Superb, trustworthy service advice Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then shared his professional advice. (This LS will be given to a family member in the next two months.) Tom scanned the database in order to select the exact high-performance new tires for this model. I asked him to replace the battery,wiper blades and do a wheel alignment. Tom provided a loaner car and this service was completed in a matter of hours . I look forward to purchasing the new 2018 LS so I can continue this “win win” partnership with Arlington Lexus and Tom . More