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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

January 14, 2023

Good service and everything was quickly . Will go back for service in the future. This is ridiculous requiring X amount of words More

by TOMTOM28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jan 16, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 14, 2023

This dealership is great and the people are friendly and professional. I would give more stars, if I could. If you wish to go, luis is your guy. Highly recommend Lexus of Arlington 👍. More

by Israel Díaz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Aranda , Kamil Wojcik, Josie Garcia, Szymon Rola, Eddie Garcia, Jeff Hearley
Report | Print
Jan 16, 2023 -

Lexus of Arlington responded

Israel, Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 13, 2023

Haresh did a wonderful job analyzing the problem, he kept me informed and explained what was done. More

by ROMANGOLASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Roman, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Haresh and our team, and we look forward to working with you again.

January 13, 2023

Dropped the car off at 7am. By 8:30, I had a call about the diagnostics and the associated costs. The car was ready by 1pm, and the problems the car had were nicely resolved! More

by Bill Fruzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Bill, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2023

It was a pleasant buying experience which we didnt plan on buying anything that day. So Jordan did a good job. I love my car. Thanks More

by GRAFIXDESK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Victor Aguilar
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jordan can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 12, 2023

They not good at all sales rep mohamamd will give you wrong information plz no More

by atlas.kh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohammad Abdelrazeq
Report | Print
Jan 15, 2023 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 12, 2023

Service figured out the problem and fixed it. Since they had repaired the same issue a few months ago, there was no additional charge. More

by Sugarrushcary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience!

January 12, 2023

Used this dealership for well over 20 years. Always good, prompt, and fair. Service personnel always professional. More

by rmantell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your service expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

January 12, 2023

The dealership has been very accommodating with having a loaner while my cars have been serviced More

by MICHAEL@SATELLITEFREIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Michael, Thank you! Edwin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

January 11, 2023

this place is clean and employees are nice. and i will come back again to buy car More

by RAFFY_AMBOY75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Mika
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington!

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