Lexus of Arlington

SERVICE Thank you for having a professional like Tom P on your staff. He truly is a pleasure to deal with--competent, courteous and caring! Provides great c Thank you for having a professional like Tom P on your staff. He truly is a pleasure to deal with--competent, courteous and caring! Provides great customer service, excellent service and little or no wait. More

Horrible customer service!! Still trying to get ahold of my salesman and a manager after a week of trying. No response after multiple messages left with receptionist. Still waiting to hear back regarding a my salesman and a manager after a week of trying. No response after multiple messages left with receptionist. Still waiting to hear back regarding a vehicle that I purchased More

Tom was great. He took care of me with no problems and good communication. Only thing that could have been better was the cleanliness of the loaner. With the pandemic, I expected the loaner to not be as good communication. Only thing that could have been better was the cleanliness of the loaner. With the pandemic, I expected the loaner to not be as dirty as it was inside. More

Engine Starting Problem This was unplanned (unscheduled emergency) maintenance on my existing Lexus. Tom handled my problem, whilst I sat in the lap of luxury watching TV an This was unplanned (unscheduled emergency) maintenance on my existing Lexus. Tom handled my problem, whilst I sat in the lap of luxury watching TV and drinking coffee. In about an hour, I was off and on my way. More

very helpful On time, clean and very imformative on my current vehice. I am appreciative of the listening ear and guidance for my next lease coming up. On time, clean and very imformative on my current vehice. I am appreciative of the listening ear and guidance for my next lease coming up. More

Arlington Lexus did a great job covering the inside of the car including steering wheel, gear shift, seat and keys. Everyone wore masks and followed social distancing guide lines the car including steering wheel, gear shift, seat and keys. Everyone wore masks and followed social distancing guide lines More

Only the best!! My service man makes the Lexus experience the best!! I've been a Lexus owner since 2014, I have 4 cars. the service manager Tom Pronfzinski, makes e My service man makes the Lexus experience the best!! I've been a Lexus owner since 2014, I have 4 cars. the service manager Tom Pronfzinski, makes every visit a pleasure, he makes problems go away!! More

Haresh in service does a terrific job in getting my vehicle serviced in a professional and timely manner. He explains what, why and when items need to be serviced and recommends timing of when the serv vehicle serviced in a professional and timely manner. He explains what, why and when items need to be serviced and recommends timing of when the service items should be performed. More

Repair I've always had great experience with the service department. The staff are friendly and helpful. Service is efficient and the loaners certainly mak I've always had great experience with the service department. The staff are friendly and helpful. Service is efficient and the loaners certainly make being without my vehicle uneventful More

Going above and beyond My inside door handle stopped working on my RX350. The repair was not covered under my extended warranty and I was 1,000 over my warranty mileage. Har My inside door handle stopped working on my RX350. The repair was not covered under my extended warranty and I was 1,000 over my warranty mileage. Haresh talked with his manager, and he agreed to to the repair for free as a one time customer courtesy. I was very happy to have been extended this courtesy. I've been going to Lexus of Arlington for car leases/purchase and service for 7 years. More