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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

February 21, 2022

My service advisor Tony truly went above and beyond to make sure I have a great experience with my car service. So far the service, sales and in general the customer service has gone above and beyond for More

by MALEK.SYLWIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Edward Bijou, Igor Zigic, Mitch Horwitz, Tony Coyoc
Feb 22, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 21, 2022

Great service…! I would recommend this dealership for their sales and service. They took excellent care of my car and answer all my questions. More

by barbara_levin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Feb 22, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Barbara, and look forward to your next visit.

February 21, 2022

Ed over at Lexus Arlington heights has provided the best service I’ve ever had More

by Seansmile01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Feb 22, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ed always mets your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

February 20, 2022

Jose Garcia sounds reasonable. His recommendations did not cost a arm and a leg . Will go back to him . Otherwise coming to Arlington Lexus IS uncomfortable, and feels cheated . I More

by Sidd hitex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Feb 20, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

February 20, 2022

The service dept. is quick and responsive to short-term needs. The work is guaranteed. I trust their advice about programs and timetables to keep my Lexus in the best More

by HSTAGNITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc
Feb 21, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 19, 2022

Excellent service , Harish customer representative is very professional, very nice gentleman . Highly recommend , fast and experienced More

by Izabella10!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Feb 20, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

February 19, 2022

Service was excellent, heresh help me. And answer all my questions. Thank you Dhaval shah More

by Dhaval60194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad to hear that Haresh and our team were able to help, and we hope to see you again!

February 19, 2022

It was extremely clean. The staff was courteous and fun. I felt they were looking out for my best interest. Vlad was great. Thanks More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Mitch Horwitz, Sevan Sayadian
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 18, 2022

I have bringing my Lexus for service the past eight years and have been completely satisfied with both the service and cost of that service. More

by sams10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc, Josie Garcia
Feb 20, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

February 18, 2022

Very lousy customer service after my Lexus purchase. Very disheartening to be treated so poorly after purchasing a luxury auto. More

by polarispaul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Horwitz, Rashard Grant, Sevan Sayadian
Mar 07, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We appreciate you bringing it to our attention and will share your comments with our team.

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