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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.8
1,147 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,147 reviews

October 31, 2024

Very rude salesperson. I don't get why you would be rude to your potential customer?? Do not go to him. I went to another location. More

by s.c.988
Recommend Dealer
No
Employees Worked With
Carlos Toscano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Lexus Stevens Creek responded

We're truly sorry to hear about your experience with our salesperson. It’s disappointing to learn that we fell short of your expectations, and I understand how important it is to feel respected as a customer. Our Sales Manager, Jennifer Flora, would like to discuss your experience further and ensure we address your concerns. She can be reached at 669-288-5989 or E: jennifer.flora@lexusofstevenscreek.com

October 30, 2024

Our experience was definitely 5 stars - if I could award 10 stars I would. From start to finish every person we talked to was professional, courteous, easy to talk to, answered all our questions & gave us i More

by carol meadows
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clair Johl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Lexus Stevens Creek responded

Our experience was definitely 5 stars - if I could award 10 stars I would. From start to finish every person we talked to was professional, courteous, easy to talk to, answered all our questions & gave us information we didn’t even know to ask about. They all made our experience quick and we left feeling confident not only about our beautiful new car but in the people who assisted us. Chau was amazing & we had complete faith in him. He knows his product & made the process easy. Claire & David were so helpful & we appreciated the time they spent helping us with all the paperwork & technology features new to us. Lexus of Stevens Creek

October 29, 2024

David took good care of me, car done early, answered my questions, gave me a discount More

by Ron_palma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 29, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your experience on DealerRater! We’re thrilled to hear that David took great care of you and that your car was done early. It’s always our goal to provide exceptional service, and we're glad that your questions were answered and you received a discount. Team Lexus of Stevens Creek

October 28, 2024

Great service by salesperson Dottie Barbera and office support around her. I would recommend her to others. More

by Zora.ljoljic
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dottie Barbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Lexus Stevens Creek responded

Thank you for your positive review! We're delighted to hear that you had a great experience with Dottie Barbera and our office support team. Your recommendation means a lot to us! Team LSC

October 26, 2024

Gerardo was great. He greatly professionally and kept me updated until I picked up my vehicle. More

by albousett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Lexus Stevens Creek responded

Thank you for taking the time to share your experience! We’re glad to hear that Gerardo provided you with great service and kept you updated throughout the process of picking up your vehicle. Lexus of Stevens Creek Svc Dept.

October 25, 2024

Excellent service. Pretty friendly staff. A loaner car provides an amazing experience to choose a wide array of choices to try different models. Thank you! More

by Tess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our friendly staff and enjoyed the loaner car option. It’s great to know that it helped you explore different models. Your satisfaction is our top priority, and we truly appreciate your kind words! Lexus of Stevens Creek Svc Dept.

October 25, 2024

The service is great. it starts from you come in till you get your car back. More

by nofalzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Oct 25, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful review! We’re glad to hear that you enjoyed our service from the moment you walked in until you got your car back. Your satisfaction is our priority, and we truly appreciate your kind words. Team LSC

October 23, 2024

Great service. Easy to work with. Contact less technology works we’ll recommend it to all More

by Moorevj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We're glad to hear that you found our service great and easy to navigate. It's fantastic that you had a smooth experience with our contactless technology. Lexus of Stevens Creek Svc Dept.

October 21, 2024

Very excellent customer service and friendly staff. l will definitely recommend to other Lexus owners. More

by ayanmica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Dynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We’re delighted to hear that you experienced excellent customer service and found our staff friendly. Your recommendation to other Lexus owners means a lot to us! Make it a great day!

October 20, 2024

Excellent service attitude( Dorothy Barbara), high class and polite and friendly atmosphere, and clean, enjoyable emviroment. More

by jameschu1188
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dottie Barbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We're thrilled to hear that Dorothy and our team provided you with excellent service in a friendly and clean environment. Creating a welcoming atmosphere for our customers is a top priority, and it’s rewarding to know we succeeded during your visit. Lexus of Stevens Creek

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