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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.9
1,133 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,133 reviews

December 08, 2024

Mike Babcock in the Service Dept provided exceptional service for my first visit with our new Lexus SUV vehicle. He provided me with a written report on the service work. Mike also provided a second key More

by cherrier99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Babcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience, Gary! We're thrilled to hear that Mike Babcock provided you with exceptional service during your first visit with your new Lexus SUV. It's great to know that he went above and beyond by providing the second key, delivering a detailed service report, and giving your car a thorough wash and vacuum. We’re so glad you’re happy with the care you received, and we look forward to serving you again for all your future service needs! Happy Holidays - Team LSC

December 08, 2024

Fast service and very thorough covering all the details with the service provided. A really good job More

by cl95051
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you for your positive feedback! We're glad to hear that you experienced fast and thorough service, with all the details covered. Our team strives to provide excellent care, and we're happy to know you’re satisfied with the job done. If you ever need anything else, we’re here to help! Team Lexus of Stevens Creek

December 07, 2024

Michael is the best Lexus has. He made me special. Took care of my care and very at follow up. More

by Mulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We're so glad to hear that Michael took such great care of you and your vehicle. His dedication to providing excellent service and follow-up truly makes a difference, and we're lucky to have him on our team. Happy Holidays - Team Lexus of Stevens Creek

December 06, 2024

I have known this dealership for years with my previous car. I could not believe that my car was not courtesy vacuumed after my 5k service. It was always done in the past. More

by VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 06, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the oversight regarding the vacuuming of your car after your 5K service. We understand how important these details are, especially when you've had a positive experience in the past. This certainly isn't the standard we strive for, and we’ll be sure to address this with our team to ensure it doesn’t happen again. We appreciate your continued loyalty and hope to provide you with a better experience next time. Lexus of Stevens Creek

December 04, 2024

All the staff members were attentive when we checked in during an extremely busy time. Michael Nagy was our representative and was very personable, addressed my concerns and kept me apprised me of when to More

by barbararlainr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that all of our staff members were attentive during such a busy time and that Michael Nagy provided excellent service. It's great to know that he was personable, addressed your concerns, and kept you informed throughout the process. We are delighted that you were happy with his service and that he made sure you were updated when your car was ready for pickup. We truly appreciate your feedback and look forward to serving you again in the future! Happy Holidays from Lexus of Stevens Creek

November 27, 2024

Very competent sales person in Rudy Sun. Finance is easy and fast. Very smooth car buying experience. Highly recommended More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy Sun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Lexus Stevens Creek responded

Thank you for choosing Lexus of Stevens Creek! We appreciate your trust in us for your auto buying needs.

November 26, 2024

The guys work at the dealer knows their job well. Straightforward, transparent and honest. Love having business with this dealer. More

by YS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Lexus Stevens Creek responded

Thank you for your recent visit. We are truly honored to have had the opportunity to serve you. - Happy Holidays!

November 24, 2024

The staff are very accommodating. They explain what service will be completed for the visit. More

by Pepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Lexus Stevens Creek responded

We are truly honored to have had the opportunity to serve you. We look forward to welcoming you again on your next visit.

November 24, 2024

You guys have a team that does not work professionally. I would take my car there many times but never did what I asked. on the contrary it was worse. I do not rate you guys highly More

by Tien Kieu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andy Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Dynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There is a problem with my door, you guys don't want to fix it but blame it on another problem. I'm still not satisfied.
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Nov 26, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your valuable feedback with us. It plays an essential role in helping us improve and run a better company. Monika Slezak, our Service Manager, tried reaching you today but was unable to connect. When you have a moment, please feel free to return her call at 408-330-3011. We look forward to hearing from you and continuing to improve your experience with us.

November 20, 2024

I have always had excellent service at the Lexus service center for my RX350. Ramsin is my service advisor and has done an excellent job of communicating with me. I highly rate this service center. More

by linda_webb_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to leave such a fantastic review on DealerRater! We’re delighted to hear that you’ve had excellent experiences at our Lexus of Stevens Creek Service Center with your RX350. We’re especially glad to know that Ramsin has been able to provide exceptional communication and service.

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