Lexus Stevens Creek

Excellent customer service, very friendly and respectful. our salesperson, Fawad Raza, was very prompt at responding to any questions we had and made sure we got what we wanted, including the color- interior our salesperson, Fawad Raza, was very prompt at responding to any questions we had and made sure we got what we wanted, including the color- interior and exterior. Glad we went with Lexus- anbove and beyond service experience. More

Excellent buying experience. Chau Lam is very friendly and nice walking me through the whole process from car reservation to driving the new car out of the shop! I appreciate Chau Lam is very friendly and nice walking me through the whole process from car reservation to driving the new car out of the shop! I appreciate his patience and assistance! More

Fawad Raza is outstanding! My husband and I are still conversing as to the ease and positive experience we had purchasing our new Lexus. We were met with genuine commitment to My husband and I are still conversing as to the ease and positive experience we had purchasing our new Lexus. We were met with genuine commitment towards our goal and was shown the vehicle immediately that met our requirements. Mr. Raza provided clear vehicle details, warranty information, was thorough on the purchasing process, and showed us the inside/outside additional facts. He worked with us through each question, and never pressured us for "the buy". Even though there were many customers visiting Lexus Dealership that day, we did not feel a rush to end our customer session so that he could move on to the next customer. Fawad is an ideal sales rep for Lexus, knowledgeable, thorough, and a true team member for the company and customer. More

I was talking care of by Carlos! He provided me with excellent service & was very informative! He provided me with excellent service & was very informative! More

Wonderful to experience. Highly recommended. Chai Lam was a great salesperson and helped me understand how my new car worked! Highly recommended. Chai Lam was a great salesperson and helped me understand how my new car worked! More

Excellent buying experience with Fawad. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also. More

Great customer service. No one was pushy. I felt heard and that they wanted me to get the car I really wanted. No one was pushy. I felt heard and that they wanted me to get the car I really wanted. More

Very poor customer service in dealing with salesman and service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sa service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sat outside in the rain. They said that was impossible. Again it leaked when I had to leave it outside in the rain. I took great pictures of the water in my car. I showed the photos, and was told it would be taken care of. The service department accused me of replacing my windshield with an “aftermarket” one. I said that was impossible because I had had the car for just over one year and it was sold to me as the loaner and was Lexus certified. Then , all of a sudden, I was told that Lexus had replaced the windshield with an aftermarket one and that’s why it leaked. When I asked for the windshield to be replaced with a Lexus one, I was told they were “too expensive” and would take 6 months to get. Being so disgusted with your sales and service department, I am selling my car back to you and telling all my friends what happened. Being a widow and 83 years old, I have to rely on people telling me the truth which was not done in this case. So, I feel that I got screwed buying the car and selling it back to you. I’ve had 4 Lexus's and this was my most expensive purchase and so very disappointing. Sincerely, Pat Chappell More

Gary our salesperson was very informative and provided us such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we have additional questions. Great salesperson More

Andy and Steven Zhang were the "dynamic duo" offering generous rebates and outstanding service. Thanks, guys. You Rock! generous rebates and outstanding service. Thanks, guys. You Rock! More