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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
Vehicles
4.9
1,211 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,211 reviews

November 18, 2024

Very professional to dealt with and a very nice people. All requests were done properly. More

by Bbroque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

November 18, 2024

This is the worst service visit I’ve ever had. There’s no contact information for the service advisor. He didn’t call back when I left a message. For an hour the service department receptionist wa More

by bret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your service visit. We understand how important timely communication and assistance are, and we're sorry that your experience did not meet your expectations. Your comments have been noted, and we will work to ensure a more efficient and responsive experience for all our customers moving forward. We appreciate your patience and hope to have the opportunity to serve you again in the future - Lexus of Stevens Creek

November 16, 2024

Michael Nagy is a top notch service advisor, he goes above and beyond. I will request him for all future visits. More

by Tom Eickhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your positive experience with Michael Nagy! We're thrilled to hear that he went above and beyond to provide you with exceptional service. It's great to know that you’ll be requesting him for all your future visits—we truly value customers like you. Lexus of Stevens Creek Svc Dept.

November 14, 2024

The service department at Lexus of Stevens Creek is top notch. I wouldn’t take my car anywhere else. Alfonso Lopez arranged for my service in a courteous and efficient manner. More

by onemrsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Lopez
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Nov 14, 2024 -

Lexus Stevens Creek responded

Thank you so much for taking the time to share your positive experience with our service department at Lexus of Stevens Creek! We truly appreciate your kind words about Alfonso and the level of service you received.

November 11, 2024

We received excellent customer service from our sales representative, Numer Talag. I am impressed with Lexus and their high-quality level of service. We will definitely be returning for future vehicle pu More

by elicialorona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Numer Talag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Numer @ Lexus of Stevens Creek Sls Dept, provided you with excellent service and that you were impressed with the high-quality experience Lexus offers. It's great to know that you'll be returning for future vehicle purchases—we look forward to serving you again! If you ever need anything in the meantime, don’t hesitate to reach out. Thanks again for choosing us!

November 11, 2024

Great customer service from Ramsin P. and service center team. Thanks again. Regards, Rodney J. More

by Rjonoubei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsin Pourgevargis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience! We’re so glad to hear that Ramsin P. and our service center team were able to provide you with excellent customer service. It's always our goal to make sure our customers feel well taken care of, and we’re happy to know we met that standard for you. Lexus of Stevens Creek Svc Dept.

November 10, 2024

We had a very good experience with the Lexus Stevens creek team. Fawad Raza our sales consultant was very helpful. More

by Luckose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fawad Raza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the Lexus Stevens Creek team, and we’re especially glad to know that Fawad was able to assist you in such a helpful way. We pride ourselves on providing excellent service, and it's wonderful to hear that Fawad was able to make your experience even better. Lexus of Stevens Creek

November 10, 2024

Very good experience for the first maintain, from the loaner car to the professional and efficient service. More

by Ying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your positive experience with us! We're so glad to hear that your first maintenance visit went smoothly, from the loaner car to the professional and efficient service. We strive to make every visit as seamless as possible, and it’s wonderful to know that we met your expectations. Lexus of Stevens Creek

November 08, 2024

Numer was very helpful and detailed. This branch had excellent customer service, will come back More

by Claudine.barraquias
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Numer Talag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience on DealerRater! We’re thrilled to hear that Numer was able to assist you and provide such detailed and helpful service. Congratulations on your new vehicle! We truly appreciate your kind words and are glad to know you had a great experience with our team. Lexus of Stevens Creek

November 05, 2024

I’m happy with the service. Job was done at the time they promised, in 2 hours time. More

by sally89@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kunal Pabla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback! We're glad to hear that you were happy with the service and that we were able to complete the job within the promised 2-hour timeframe. We always aim to provide efficient and reliable service, and it's great to know we met your expectations. Team Lexus of Stevens Creek

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