Lexus Stevens Creek

Excellent buying experience with Fawad. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also. Super courteous and knowledgeable. Thank you again Fawad. Thank you. I would like to say thank you to Ramiz Kaamil in finance also. More

Great customer service. No one was pushy. I felt heard and that they wanted me to get the car I really wanted. No one was pushy. I felt heard and that they wanted me to get the car I really wanted. More

Very poor customer service in dealing with salesman and service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sa service department. They accused me of something that was done by your dealership. My front windshield leaked shortly after I bought the car as it sat outside in the rain. They said that was impossible. Again it leaked when I had to leave it outside in the rain. I took great pictures of the water in my car. I showed the photos, and was told it would be taken care of. The service department accused me of replacing my windshield with an “aftermarket” one. I said that was impossible because I had had the car for just over one year and it was sold to me as the loaner and was Lexus certified. Then , all of a sudden, I was told that Lexus had replaced the windshield with an aftermarket one and that’s why it leaked. When I asked for the windshield to be replaced with a Lexus one, I was told they were “too expensive” and would take 6 months to get. Being so disgusted with your sales and service department, I am selling my car back to you and telling all my friends what happened. Being a widow and 83 years old, I have to rely on people telling me the truth which was not done in this case. So, I feel that I got screwed buying the car and selling it back to you. I’ve had 4 Lexus's and this was my most expensive purchase and so very disappointing. Sincerely, Pat Chappell More

Gary our salesperson was very informative and provided us such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we have additional questions. Great salesperson More

Andy and Steven Zhang were the "dynamic duo" offering generous rebates and outstanding service. Thanks, guys. You Rock! generous rebates and outstanding service. Thanks, guys. You Rock! More

I worked with Yesenia Lopez. I call her the queen of customer service. It was beyond expectations. She actually drove to my home to answer questions. If I ever need another car I call her the queen of customer service. It was beyond expectations. She actually drove to my home to answer questions. If I ever need another car, this dealership would be my first choice. More

Excellent services, very professional staffs and customer oriented. We are very happy with the experience, and finished and transaction in a few hours. oriented. We are very happy with the experience, and finished and transaction in a few hours. More

Great experience with Steven xx. Rudy was 5 star, great customer service. Would recommend him and the dealership to everyone. Helpful, great follow up and very efficient. Rudy was 5 star, great customer service. Would recommend him and the dealership to everyone. Helpful, great follow up and very efficient. More

Excellent sales team understand customer needs and guide towards right vehicle that meets customer requirements without pushing customer to buy. towards right vehicle that meets customer requirements without pushing customer to buy. More

It is very very nice good job and helpful guys as a team work ,, really thank you so much work ,, really thank you so much More