Lexus Santa Monica

Fairly nice enough I purchased a pre owned Lexus RX350 I found on the internet. The car was priced below what the dealership paid for the car. It had been on the lot for I purchased a pre owned Lexus RX350 I found on the internet. The car was priced below what the dealership paid for the car. It had been on the lot for 27 days so it was "on sale". The car is beautiful and was detailed to the 10's. I think because the car was a loss for the dealership the service I received during the purchase was a bit rushed and less than what I expected. The salesman told me he was getting a flat $175 for the deal and the dealership was losing money on the deal. So I think they just wanted to get me out the door quickly. Chris was pleasant but not exceptional. Gentle but constant pressure to purchase an additional warranty was a bit uncomfortable. Even with "no" as my answer the warranty deals kept coming at one form or another. The bright light was the gal (Carissa?? Not sure) who took care and time to show me how all the goodies on the car worked. She was a gem. When I got home I moved into my new car. It took about an hour. The interior lights were on. So the next morning the battery was dead. I was very surprised. I did not expect this. The Lexus roadside took over an hour to arrive and I learned they DO NOT include a battery check. Only a jump. You have to call AAA. Well, I love the car and I guess that's what counts most. The showroom is beautiful. Tuscan style, couches and piano playing. The coffee machine was mostly not working correctly and the ladies room was out of toilet paper. Not that important but if you offer luxury cars and luxury service, I expect attention to detail. More

very good service experience Ray James was my service advisor. He was very helpful and went out of his way to make sure my car was in perfect shape when he returned it to me. Ev Ray James was my service advisor. He was very helpful and went out of his way to make sure my car was in perfect shape when he returned it to me. Even though I came in without an appointment on a really busy day, i got a loaner right away and the overall expetience was positive. More

Happy with service Patrick Levenson was my service advisor and he was excellent in communicating with me. my car was ready as promised and all work was done properly. Patrick Levenson was my service advisor and he was excellent in communicating with me. my car was ready as promised and all work was done properly. More

New Lexus Owner w Service Needs I am a skeptic when it comes to dealer service centers, but Christopher Young in the service department made my experience pleasant from start to fini I am a skeptic when it comes to dealer service centers, but Christopher Young in the service department made my experience pleasant from start to finish. The only thing that I want when I have an issue with my car is someone who is nice, professional, communicative and who cares about why you are there. Chris was all of that. My USB charger wasn't working, seemed like an unimportant thing. But when your car is new, it bugs you. Chris didn't approach it as a small issue, but simply handled it. It was great. I also want to mention Giovanni with Enterprise. Also, super nice and professional. Glad to be a Lexus owner. More

smooth Patrick Levenson met me at the drive up and let me know he would see that any concerns will be taken care of. He also let me know when my next service Patrick Levenson met me at the drive up and let me know he would see that any concerns will be taken care of. He also let me know when my next service was due. More

Glad I chose Lexus of Santa Monica I am a first time Lexus owner and wanted to have my just purchased 2015 RX350 checked over. I first called the Lexus dealer in Beverly Hills because I am a first time Lexus owner and wanted to have my just purchased 2015 RX350 checked over. I first called the Lexus dealer in Beverly Hills because they were closer to my home and office. After a very confusing and not-terribly-friendly conversation with them, I decided to give Lexus Santa Monica a call. I'm glad I did. Your staff was courteous, Miguel was very helpful, and while the wait took longer than I would have liked (hence four not five stars), I enjoyed your comfortable waiting area and refreshments! More

Great car buying experience I normally don't write review but the buying was fantastic, fast, smooth and stress free. The best car experience I have ever encountered even better I normally don't write review but the buying was fantastic, fast, smooth and stress free. The best car experience I have ever encountered even better than the Mercedes dealer. I found my sales man Enrique through Yelp, people say a lot of good things about him. I decided to give him a try. I call him to set up the appointment for the car I want, he was very responsive and courteous. His car knowledge and customer service skills is top Notch. He texted me the information about the car before I arrived and when I arrived he has the car ready waiting for me to test drive. He was not worried about the dollar but to get me the car that I wanted in my term that works best for me. Enrique was able to save me a lot of money. The valley parking guy was awesome and Almond who do the finance was great. Almond is very friendly, helpful, fast and efficient. I would highly recommend Enrique for your car need either purchase or lease. He will take care of you. More

Awesome Easy to make an appointment, everyone is curtious, repairs are quick, they offer a shuttle service or loaner car and the snacks are the added bonus. Easy to make an appointment, everyone is curtious, repairs are quick, they offer a shuttle service or loaner car and the snacks are the added bonus. Fantastic service!!! More

Great Service Support Adrian Marmolejo was a great help and went the extra mile to make sure that my repair was covered under my warranty. This saved me over $1600!!! I r Adrian Marmolejo was a great help and went the extra mile to make sure that my repair was covered under my warranty. This saved me over $1600!!! I really appreciated the support and follow up. More

Very friendly and efficient Every was very easy and efficient from making the appointment online, to dropping the car off, work being done on time and picking up. Thank you for Every was very easy and efficient from making the appointment online, to dropping the car off, work being done on time and picking up. Thank you for great service! More