Lexus Santa Monica

Richard Doherty - Service Advisor Richard Doherty provided excellent (5 star) service. Richard is very knowledgeable, professional, attentive, efficient, sensitive, trustworthy and com Richard Doherty provided excellent (5 star) service. Richard is very knowledgeable, professional, attentive, efficient, sensitive, trustworthy and communicated with me throughout the entire process. My car had to be serviced due to an unusual and unique problem. I was not sure as to what the exact problem was. After listening to my explanation Richard was able to immediately provide me with an assessment of the problem. Richard ensured that my car received top notch service. He also ensured that I had the use of a loaner car while my car was being serviced. Thank you Richard !!! More

New purchase. Neal Greene did a excellent job and I look forward to coming back in the future for maintenance and will tell my friends about Lexus Santa Monica. Tha Neal Greene did a excellent job and I look forward to coming back in the future for maintenance and will tell my friends about Lexus Santa Monica. Thanks. More

Great Purchase Experience The salespeople at this dealer are friendly and attentive without being pushy. They are professional and a pleasure to work with. Our salesperson stay The salespeople at this dealer are friendly and attentive without being pushy. They are professional and a pleasure to work with. Our salesperson stayed late until our purchase transaction was completed. Excellent service! More

Good experience buying a car Bob Lattimore did an excellent job: he gave clear and detailed information, was professional and pleasant. He was very effective. The second gentlem Bob Lattimore did an excellent job: he gave clear and detailed information, was professional and pleasant. He was very effective. The second gentleman who came over (sorry I do not recall his name) was less effective: he was too obviously pushy to gain trust in what he was saying. More

30,000 mile service Great service. Did not wait all day. Friendly people when I got there to when I left. Plus I was able to walk to the pier to look at the water Great service. Did not wait all day. Friendly people when I got there to when I left. Plus I was able to walk to the pier to look at the water More

Recall Visit - Excllent Service Since a recall is a 'free' service event, you may not be expecting to get the top notch service you would normally anticipate from a service or mainte Since a recall is a 'free' service event, you may not be expecting to get the top notch service you would normally anticipate from a service or maintenance visit that you are paying for. However, I I I I was pleasantly surprised with excellent service from my advisor, Richard Doherty (Santa Monica Service), who was quick, kind and handled my appointment with care. I got the loaner vehicle model I wanted, and my car was ready within the time-frame promised (which isn't always the case). I was extremely happy at the efficiency from both Richard and the Service Desk ladies who also do a great job and don't get much attention or recognition for that. I love my Lexus 2012 350IS, and would recommend Richard Doherty and Lexus SM Service to any Lexus owner! More

Well done ! Very pleasant experience starting with Paul on the phone in regards to the specific car. He was extremely polite and professional with a good sense of Very pleasant experience starting with Paul on the phone in regards to the specific car. He was extremely polite and professional with a good sense of humor. Lyndon in finance was first rate as well. Granted it was early, on a calm sunny Sunday and as Lionel Richie said it was "easy". So far I'm very pleased with the car after a couple of weeks. Will give your service side a call when when needed. Would and will recommend you guys. Thanks ! More

Great service from David Cuevas David Cuevas helped me get the service that I needed. He called and kept me informed. He is extremely professional, courteous and helpful. My exper David Cuevas helped me get the service that I needed. He called and kept me informed. He is extremely professional, courteous and helpful. My experience, as usual with this dealership, was perfect. Thank you. More

GREAT DEALERSHIP AT LEXUS OF SANTA MONICA. Great dealership. Neal Greene is the best to work with. He makes your visit pleasant and no stress.!! I have no hesitation recommending Neal Greene. Great dealership. Neal Greene is the best to work with. He makes your visit pleasant and no stress.!! I have no hesitation recommending Neal Greene. More

Service Visit Daniel Cabrera was wonderful. I could not ask for a better experience. He explained everything to me - friendly, courteous. I waited and it was sho Daniel Cabrera was wonderful. I could not ask for a better experience. He explained everything to me - friendly, courteous. I waited and it was shorter than I expected. Thank you. More