Lexus Santa Monica

Impressive David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice expe David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice experience. A pleasant surprise. Except...My loaner car smelled like a smoker had used it.... and a stinky air freshener to.cover the smell. The car had over 12,000 miles so who knows. I did mention it to staff before and after using the car. Each time I got into the car, it stunk. 😜 More

Wonderful dealership , especially Ron Holbrook This my fifth car purchased from Lexus Santa Monica .It is a warm friendly place to do business . Great customer service , very friendly help . Sal This my fifth car purchased from Lexus Santa Monica .It is a warm friendly place to do business . Great customer service , very friendly help . Salesman Ron Holbrook is the best !! More

Dream car I had such an awesome experience purchasing a dream car for my parents with Chris Debonnet! I highly recommend him. He was honest and gave me the numb I had such an awesome experience purchasing a dream car for my parents with Chris Debonnet! I highly recommend him. He was honest and gave me the numbers with my options without being pushy. Got exactly what I wanted within an hour! More

Expensive but excellent service The above title states it all. Lexus Santa Monica provides an almost seamless service experience. Service Reps are personable and knowledgeable. The The above title states it all. Lexus Santa Monica provides an almost seamless service experience. Service Reps are personable and knowledgeable. The wait time from arriving at the service department to obtaining a loaner is usually no more than 20 - 30 minutes. I met with David Cuevas. He was professional and friendly, giving timely updates. I love my 2007 RX and thank the service technicians for keeping it humming. Yes, it's pricy, but worth my peace of mind. More

Professional, knowledgeable and excellent customer service Our consultant, Patrick Levenson, is terrific. His follow thru on updates on service status and guidance on repairs is outstanding always. He is Our consultant, Patrick Levenson, is terrific. His follow thru on updates on service status and guidance on repairs is outstanding always. He is an asset to Lexus Service and its customers. More

A Place You Can Trust Tim Nelson has been my go-to service associate for a number of years. He is knowledgeable, reliable, and straight shooting on what is best to keep my Tim Nelson has been my go-to service associate for a number of years. He is knowledgeable, reliable, and straight shooting on what is best to keep my car in excellent condition. I have confidence in Santa Monica Lexus across the board. More

Five Star Service Lexus Santa Monica provides a polished service experience from start to finish. Service Reps are top notch. Process for getting your car service is Lexus Santa Monica provides a polished service experience from start to finish. Service Reps are top notch. Process for getting your car service is professional, efficient, and in a very pleasant showroom. Drinks provided. Rental cars are ready, clean and new. I keep coming back! More

Friendly and Easy to Work With Christopher Young was very welcoming and efficient. Everything was completed within the time indicated and all accurate. I used the free shuttle opti Christopher Young was very welcoming and efficient. Everything was completed within the time indicated and all accurate. I used the free shuttle option and the driver (didn't get his name) was also very friendly. More

Quick and easy No waiting. I appreciated the bagel and toaster and water in the service area and the loaner vehicle. Other work was recommended to me but it wasn't No waiting. I appreciated the bagel and toaster and water in the service area and the loaner vehicle. Other work was recommended to me but it wasn't delivered in a pushy way. More

Christopher Young - service advisor Christopher Young was very helpful in choosing the service that I needed for my car. In addition when the technician found additional problems he was Christopher Young was very helpful in choosing the service that I needed for my car. In addition when the technician found additional problems he was very helpful in deciding what to do. He kept me informed with additional phone calls to solve problems and to keep me abreast of the progress of the repairs. More