Lexus Santa Monica

Jennifer was extremely helpful in finding the exact car that I was looking for (black on black Lexus IS250). She kept me updated whenever there was something available right away to let me know my options that I was looking for (black on black Lexus IS250). She kept me updated whenever there was something available right away to let me know my options. Excellent service, something that I did not expect and certainly did not receive from other dealerships that I visited during this time while I was looking to purchase a CPO. The most important thing is that this is my very first purchase, by myself. She made me feel comfortable and confident in making the decision and I was able to make a decision within my lunch hour when I went in to see the vehicle! More

I have never been so well received by a car sales organization as I have been at the Santa Monica Lexus dealer - Neil Greene went way beyond to help me get the best deal possible and the exact car I organization as I have been at the Santa Monica Lexus dealer - Neil Greene went way beyond to help me get the best deal possible and the exact car I wanted. They really work hard for the money at this dealership. Not only did I get the car I wanted, a CT200 hybrid, but they bent over backwards to make the deal work for me - including sending me to another dealer to get my trade in, a Volvo S60, appraised so that I could get a better trade in value than Lexus was offering. The whole experience was truly outstanding. More

May have been the worst experience I have ever had buying a car. Upon my first trip to Lexus of Santa Monica, I was greeted by Jimmy Kim, a very nice sales/loan manager. After looking at the vehicles, I a car. Upon my first trip to Lexus of Santa Monica, I was greeted by Jimmy Kim, a very nice sales/loan manager. After looking at the vehicles, I told him exactly what I was looking for- a Tungsten Pearl Rx350 w/ navigation and luxury package w/ grey interior. I also gave him the competitive price I was quoted from another dealership (Glendale). Jimmy told me that while the quote was low, he would do the deal in order to gain my business. He didn't have the exact car in stock that I wanted, so I waited a couple weeks and finally Jimmy called- the car I wanted was in! The only hitch was that it was a 4WD vs. 2WD. Jimmy explained that this should be no big deal- maybe about $5 more per month. So I came into Santa Monica, saw the vehicle, filled out the paperwork, spent about 3 hours through the process. Finally, they went to process my paperwork and suddenly the manager realized that they didn't want to make this deal on the car I had been promised and waited weeks for. Lexus would be losing thousands on the deal, they said. Instead the manager pulled the old bait and switch and tried to sell me on a Blue 2WD vehicle! Additionally, the manager became very rude and defensive when I questioned him on this tactic. Leaving the dealership, I truly felt like the customer was not valued at all. They told me what I wanted to hear, so that they could try to earn my business, and then when it was time to close the deal, they were hoping I would just roll over and let them up-charge me. This experience was so frustrating and wasted weeks of my time. A similar experience happened to me at their dealership 3 years ago. I would absolutely recommend that you avoid this dealership at all costs. I have had great experiences at Lexus of Glendale- they've always at least been honest with me (too bad they're so far from West LA!). More

This dealership is the worst. Customer service is nowhere to be seen. I bought a new lexus rx 450h and thought that buying a 60k car would get me some good customer service. It didn't. The service nowhere to be seen. I bought a new lexus rx 450h and thought that buying a 60k car would get me some good customer service. It didn't. The service staff is terrible, prices are high, attitudes are rude. Go to a low tax area and avoid santa monica. Be warned. More

I was impressed with the great, caring service during my purchase. Your salesman took the time to explain things to me thoroughly. When I did have a question about the garage door opener, the response was i purchase. Your salesman took the time to explain things to me thoroughly. When I did have a question about the garage door opener, the response was immediate. I have complete confidence in any care I shall need from your dealership. You are an outstanding dealership. More

We had a great experience with Santa Monica Lexus doing a lease trade-in for a new 2011 ES350. Our salesperson, Neal Greene, was very knowledgeable from both a technical and a business point of view, wonder lease trade-in for a new 2011 ES350. Our salesperson, Neal Greene, was very knowledgeable from both a technical and a business point of view, wonderfully customer-oriented, and went well beyond the call of duty to accommodate our special needs in completing this transaction and to make sure that every aspect of the new car was in place and in perfect shape before turning the vehicle over to us. The sales manager, Matt Unger, did an excellent job in transparently structuring a deal that was financially attractive and making sure that all the important deal points were clarified in writing to our satisfaction. Finally, Jimmy Kim, the financial manager with whom we dealt, also did an excellent job of managing all of the complicated paperwork associated with this deal, double checking every line item and making sure we understood and concurred with all of them, and also making sure we had file copies of absolutely everything that we signed. Keep up the great work! More

We have always had a very good experience at Lexus Santa Monica, both with the sales and service departments. Both the sales and service locations are beautiful properties. Monica, both with the sales and service departments. Both the sales and service locations are beautiful properties. More

I have bought many new cars for myself and family members over the years and I think Wally is the best salesperson I have ever worked with. He is honest and professional, as well as a really nice guy. It was over the years and I think Wally is the best salesperson I have ever worked with. He is honest and professional, as well as a really nice guy. It was a tremendous relief not to feel like I was being "worked over" by someone who'd been in too much sales training. Also, Wally and SM Lexus Service remained helpful and friendly during a few glitches - I changed my mind after the contracts were drawn up and then found a small flaw with the new car. They quickly fixed the flaw and went out of their way to accommodate me. I plan to be a return customer in future years and to recommend them to my friends. More

Bought a lexus 200cth. Service, overall experience has great. Was not going to buy a car when we went in to dealers showroom, but Anna-Marie was great. Very patient with me. Talked about service to car, h great. Was not going to buy a car when we went in to dealers showroom, but Anna-Marie was great. Very patient with me. Talked about service to car, how well it handled and how easy it was to drive. She was right, easy to get in and out of car and rides so quiet. We bought car after 4 hours of discussing everything about it. I would recommend Anna-Marie and the dealership. Each individual their was very professional and customer friendly. Steve S. More

Jose Gamboa's service at the Lexus Santa Monica service center was amazing. I was on my way to a client meeting and got a flat tire on my RX350, so I brought it in to the Lexus Santa Monica service center center was amazing. I was on my way to a client meeting and got a flat tire on my RX350, so I brought it in to the Lexus Santa Monica service center to get it replaced. I was hoping to get a loaner so that I could still make my meeting, however, I had lost my wallet (or so I thought), so I didn't have a driver's license, so I couldn't take a loaner which meant I was going to miss my meeting. Jose realized the predicament I was in, so he moved my car up to the front of the service line so that it would be fixed quickly so that I wouldn't need a loaner and I could still make my meeting - absolutely phenomenal service! The best part is that when the car was ready, Jose mentioned that he also had it washed for me really quickly (amazing!) and the guys washing my car found my "lost" wallet! It turned out to be the best day ever! You don't find service like this from many brands/companies these days, so I wanted to make sure that I let others know that amazing customer service still exists, and you can find it at the Lexus Santa Monica service center! More