Lexus Santa Monica

Wally Goodrick and Santa Monica Lexus go above and beyond the call of duty when it comes to being helpful and working with the customer. I have never had such a great experience. Wally not only got me the ex the call of duty when it comes to being helpful and working with the customer. I have never had such a great experience. Wally not only got me the exact car I wanted down to a "T" but was also tireless, personable, helpful, patient and worked with me tirelessly until I got exactly what I wanted at a reasonable price I was very happy with. I would highly recommend Wally Goodrick and Santa Monica Lexus to everybody! More

I would not recommend Lexus of Santa Monica Service Center to my worst enemy. The Service managers and employees are only interested in making money off of the service requests. When I first arrived, I Center to my worst enemy. The Service managers and employees are only interested in making money off of the service requests. When I first arrived, I received acceptable service as I listened to Jose Gamboa explain all the services I would probably need today merely by LOOKING at my car and odometer. When I explained that I was only there for a routine oil change (and I had Prepaid Auto Care), he became cold, resigned, and "needed to speak with his Service Manager." When Jose explained the details to his Service Manager, Daniel Cabrera, Daniel treated me rudely. He informed me that after 3 years of loyal and faithful patronage to Lexus Santa Monica, they would no longer honor my Prepaid Auto Care because it was purchased through another Lexus dealership and is not profitable for them. Daniel then walked away and Jose took care of another customer. I am horrified by the lack of customer service I experienced at this dealership, as it is not what I have come to respect and appreciate from Lexus. I will not recommend this dealership nor will I return for any services or purchases. More

I am so happy with the service at SM Lexus!! The beautiful dealership matched the customer service, the cars, and the price! I felt no pressure whatsoever. Wally Goodrick was very informative and pr beautiful dealership matched the customer service, the cars, and the price! I felt no pressure whatsoever. Wally Goodrick was very informative and professional from start to finish. I felt so comfortable durning the process of my purchase. Over the yrs I have purchased several cars and no other dealer CAN'T measure close to the service I received at SM Lexus!! Wally was not only efficient but very timely, he made this the easiest deal I ever experienced. I would not hesitate returning to purchase another vehicle from them or reccommending them to everyone. Ask for Wally Goodrick and I'm postive you wont be disappointed!!! More

the people i dealt with above made it a very good experience. they bent over backwards to accommodate me. i would recommend them to anyone wanting a lexus. they explained all the options that i had. experience. they bent over backwards to accommodate me. i would recommend them to anyone wanting a lexus. they explained all the options that i had. they gave me a great deal. they expedited the sale and financing so i was in the car within 24 hours. More

Great dealership and personel, very professional. The dealership was located in a great location near the beach and an exciting shopping area of which we visited while deciding whether to purchase the ve dealership was located in a great location near the beach and an exciting shopping area of which we visited while deciding whether to purchase the vehicle. The dealership was such an attraction with the restoration work performed on it. The artwork was awesome. The sales personnel were very pleasant and were not pushy. That is a No-No for me. I would recommend this dealership to my friends, but will hold off on this until I go through my first service visit. More

Bought my Lexus RX450h here, everything was smooth. Called a day before to check pricing and picked it up the next day. When I arrived, my vehicle was ready, all I have to do was to sign the paper work Called a day before to check pricing and picked it up the next day. When I arrived, my vehicle was ready, all I have to do was to sign the paper works and done. Very smooth transaction and straightforward. Roxie was very helpful throughout the entire time. After-sales support is also great, she would respond to my questions in the middle of the night for any questions or concerns. Highly recommended and look for Roxie. More

A very nice, calm, generous and luxurious place with a very friendly, respectful and professional staff. We felt comfortable from the moment we came in. Bob Uchida and his assistant Veronica Truong took g very friendly, respectful and professional staff. We felt comfortable from the moment we came in. Bob Uchida and his assistant Veronica Truong took great care of us. No haggling, no pressuring, clear answers, and good prizing. This is our second lease at this dealership and the people and the service they provide is one of our main reasons - apart from the great deals and cars - that we chose to keep our business there. More

Andrew Curgus was excellent to work with at Santa Monica Lexus. We purchased a new car in Dec. 2010. He spent time listening to exactly what we were looking for in a car,a new 2010 RX330 4x4. He is mo Lexus. We purchased a new car in Dec. 2010. He spent time listening to exactly what we were looking for in a car,a new 2010 RX330 4x4. He is most professional and also was patient in finding exactly what we were looking for. He was great in returning phone calls and communicating the progress in his search. The pricing was straightforward and he was honest in answering questions. We highly recommend him and Santa Monica Lexus. We will purchase from him again. More

Omar was amazing! So honest and very helpful. He went above and beyond for us I just bought my third Lexus and was given a loyalty rebate. They took very good care of us with no run around. Please choos above and beyond for us I just bought my third Lexus and was given a loyalty rebate. They took very good care of us with no run around. Please choose Santa Monicafor your next purchase. The sales office is so beautiful and ask for Omar.. More

I immediately connected with Roxie. As a woman alone looking for a new vehicle, I was anxious and a little defensive to being railroaded into a car. Roxie's approach to sales was refreshing and calming. looking for a new vehicle, I was anxious and a little defensive to being railroaded into a car. Roxie's approach to sales was refreshing and calming. I did not feel pressured and as we went through the process, I found myself really wanting to give Roxie my business. As for the other Santa Monica Lexus employees I worked with, I felt like I was in good hands. Everyone was genuinely welcoming and willing to work with me to make the deal happen -- even at nine o'clock at night on a Wednesday! The bottemline is I couldn't be happier with my new car, it's my first Lexus, and the way I was treated at Santa Monica Lexus insures that this will NOT be my last Lexus. More