Lexus Santa Monica

Kevin Emamian is a young salesman not experienced with the sales process of all types of cars and in particular ordering special orders. I just have had a very unpleasant and frustrating experienced orde the sales process of all types of cars and in particular ordering special orders. I just have had a very unpleasant and frustrating experienced ordering a brand new special order IS350C convertible with many upgrades. After waiting almost 4 months for this dream car, it arrived last week at the dealer without a simple upgrade option: the wind screen hook up holders. This option is critical on any convertibles, which Kevin is obviously not familiar with, because after placing the order, which we agreed with a handshake and a written confirmation which I still have on my hands for proof, he "forgot" or did not know how to "follow up" on. The only answer Kevin could give is "I am sorry", this was my first special order. Now he and the dealership are trying to forget about their mistake because they don't want to spend the couple of hundred dollars of the wind screen installation kit. Very poor, unethical and unprofessional way to treat customers and their written commitments I am presently placing my complaint with the main Lexus customer service which so far understood and were going to follow up on solving Santa Monica Lexus's mistake. Overall this dealership is embarrassing, not having the professional decency of trying to fix Kevin's inexperienced mistake. More

Neal Greene is my sales consultant at Santa Monica Lexus. He is very professional and knowledgeable. He can precisely explain every details about the car as well as all the regulation about the document when He is very professional and knowledgeable. He can precisely explain every details about the car as well as all the regulation about the document when purchase the car. He was willing to go extra miles to make my car purchase a pleasant experiences. For example, he cleaned up the cloth pad under the front car cover hood for me without my asking. I am very impressed and would recommended him to my friends. I am very lucky to have him as my sale consultant and love the car bought from him. The whole environment in this dealer is very friendly. Everybody is polite and willing to help. More

If you need a new car I highly suggest you contact Vrezh at Santa Monica Lexus. Not only is he very knowledgable about lexus vehicles but he has an extensive knowledge about all cars. He is very honest an at Santa Monica Lexus. Not only is he very knowledgable about lexus vehicles but he has an extensive knowledge about all cars. He is very honest and very straight forward with no sales pitch. He informs you of all your options and gives you a price with no hidden fees. Thank you for the service. George Lousparian More

I dropped by the Lexus Santa Monica dealership just to browse and when I began working with Neal, it was obvious that they would take care of me and do everything that he could to help me find the perfect browse and when I began working with Neal, it was obvious that they would take care of me and do everything that he could to help me find the perfect car without exceeding my budget. I'm happy with my choice and the service that I received when I purchased and the service I know I'll receive going froward. More

Neal was very professional, friendly, patient, and spent a lot of time working with us to arrive at a price that was something we could accept for the car we wanted. He kept in touch with us regularly while a lot of time working with us to arrive at a price that was something we could accept for the car we wanted. He kept in touch with us regularly while we were waiting for our car to be delivered. Very comfortable and easy experience. More

I look forward to servicing my Lexus at this phenomenal location. The customer care is great and they respect my precious time. They are very friendly and organized. Eddie Barajas is the best service advis location. The customer care is great and they respect my precious time. They are very friendly and organized. Eddie Barajas is the best service advisor I've ever had. He would be one of the reasons I would get another Lexus when my lease is up (to continue to get my car serviced there). I've gone to Lexus South Bay for service, it is a disgrace and doesn't even compare. More

I have been to the Lexus Santa Monica service shop 3, or 4 times now and all of my experiences, except this last one, have been great. The service was unorganized and exceptionally unfriendly during this vi 4 times now and all of my experiences, except this last one, have been great. The service was unorganized and exceptionally unfriendly during this visit. Not that everyone there was rude but that the employee I was working with did not give me all the information I needed and he simply did not make me comfortable. It's widely known that getting service done at the dealership is more expensive than other mechanics and of course studies have shown how women are more likely to be scammed by mechanics or repair shops than men. Yet, until my most recent visit here I did not feel that was the case. I researched the price and types of tires, front wheel & side mirror I actually could have gone with and the cost of parts, labor + alignment at another shop would have saved me over $600! The person helping me of course neglecting to explain the different options I could have gone with leaving me to think my model could only use one type of tire. When I asked for a write up of all this he didn't include any details! It was a ludicrous report and because it was a holiday weekend I really felt pressured into agreeing quickly so he could get the parts in before my trip out of town. The parts were still late and my car was ready days after the estimated date which had me rushing back from NorCal to return the loaner car before incurring the late fees ($60/day). I could go on about other details but basically the service is hit or miss here and like anywhere, you need to do your research beforehand. More

I would never buy any CPO Lexus vehicles here again and would certainly not recommend this dealership due to the very poor quality of the vehicle and service of this sales gentleman. I bought a 2008 RX would certainly not recommend this dealership due to the very poor quality of the vehicle and service of this sales gentleman. I bought a 2008 RX 400h from this dealer in February this year. Before making a decision to buy this vehicle, he explained to me that this vehicle used to be a lease to a private party and was very clean & no accident/damage. The CARFAX reported that this dealer provided was also showing that there was no accident/damage. 9 months after the purchase, I had a chance to see the latest CARFAX report of this vehicle and have been very shocked to know that this vehicle had an accident in July this year (BEFORE I PURCHASED THIS VEHICLE) and the CARFAX began reporting it in June this year (AFTER I PURCHASED THIS VEHICLE). Considering that this vehicle was a lease from this dealer and this dealer certified it as a CPO before selling it to me, it is impossible for me to believe that "They did not know if this vehicle had an accident before selling it to me and they are now checking with the CARFAX." It has been more than a week and he has never called me back to update the status as to what to do. This is nothing but a fraud to me and thus, I would never recommend this dealer. More

pushing too much to make the sale and made promises to customer but never delivered as promised. after making the sale, they dont deliver their word as they promised before the sale. very bad after sales customer but never delivered as promised. after making the sale, they dont deliver their word as they promised before the sale. very bad after sales service. More

Dany Banayan is outstanding sales manager, I got my Lexus es 350 with his help and good deal. He is very helpful knowlegable about product,good attitude and he didnt let us leaving the place without getting es 350 with his help and good deal. He is very helpful knowlegable about product,good attitude and he didnt let us leaving the place without getting the car. Once we reach the valet parking Dany came out with a beautiful smile on his face. he approched what I am looking a type of car, he guided us in the parking lot while my wife and kids enjoying inside the building having some snacks and playing piano and chess. Dany took the inventory list and i fund the car that I want. With in 30 min. I got the car with paper works done. We went to the other lexus dealer (Keyes) the manager is a such leir. I called the dealer make a deal.I told him I dont want him to waste my time and his time if i didnt get the deal> When we arrived, he asked whos manager that i talked to by phone, I told him I dont know who is the manager when I called thursday.He need to check whos manager on duty on that day not to ask the customer.The manager said the car is nice and clean when I see it dirty.(I dont want to recommend this dealer to any of my friends and relatives) SANTA MONICA LEXUS IS THE BEST...IN ANY DEALERSHIP.THIS IS MY 2ND LEXUS, FIRST NOT GOOD AS A SANTA MONICA EMPLOYEES,I WOULD RECOMMEND DANY AS EMPLOYYE OF THE YEAR, KEEP UP DANY YOUR NUMBER ONE..AND MORE POWER TO YOU. FROM: SANTOS FAMILY. More