Lexus of Pembroke Pines

Excellent customer and technical service. I’ve been going to Lexus of Pembroke since 2014. I wouldn’t go anywhere else. I’ve been going to Lexus of Pembroke since 2014. I wouldn’t go anywhere else. More

I wish I had checked Yelp before contacting Lexus of Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of t Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of the information he provided. I received a video with no sound that lacked the requested details. Over the past two weeks, I have been put on hold more times than I can count. The finance department was frequently unavailable, my text messages went unanswered, and any callbacks I received mostly occurred on Fridays, which I assume is when salespeople are required to follow up. I also noticed calls came at random times during the day with no messages left. It felt like they could say they called but didn't genuinely want to connect. This led to incredible frustration as I felt ignored and my concerns dismissed. I was repeatedly misinformed about the vehicle's availability, making me doubt the honesty of the staff. Despite this, I continued trying to communicate with someone about the sale. When I finally received a call from Rohan approximately two weeks later, he confirmed that the dealership believes Lexus sells itself and that their primary focus is making a sale instead of providing a good customer experience. Although I was told someone had attempted to call me on Friday and Saturday, there is no record of those calls. When Rohan finally decided to reach out, he immediately claimed he had no idea what I was talking about. He insinuated that my question, as an active duty military member with over 30 years of service, was not logical. His rudeness and condescension demonstrated a lack of knowledge and interest in addressing my concerns; he seemed only interested in closing the sale. He even quipped, "the focus should be getting you into a new vehicle," further dismissing my inquiries. Lastly, when I requested to speak with someone else, he refused and told me to send an email instead. His attitude exemplified poor customer service and resonated throughout the dealership, solidifying my decision never to consider purchasing a vehicle from Pembroke Pines. More

This is my second cat purchased with Sammy and I’m happy that he does what he says he is going do. Would definitely recommend. that he does what he says he is going do. Would definitely recommend. More

Michele and her team were professional, informative and extremely efficient. It was the best experience I had purchasing a vehicle. I certainly would not hesitate to recommend to anyone. extremely efficient. It was the best experience I had purchasing a vehicle. I certainly would not hesitate to recommend to anyone. More

Excellent team. Great experience. Not impressed with the almost chaotic and cluttered layout of the the sales area and the place in general. Not enough cars on dis Great experience. Not impressed with the almost chaotic and cluttered layout of the the sales area and the place in general. Not enough cars on display. More

I've had the pleasure of meeting with Veronica. I must say that her customer service surpasses anything of what I thought was great customer service. Veronica is very patient, kind, understanding, I must say that her customer service surpasses anything of what I thought was great customer service. Veronica is very patient, kind, understanding, and listens to what the customer wants. She is not a pushy salesperson. Pembroke Pines Lexus is extremely lucky to have her on their team. Veronica, if you read this, THANK YIU for being you! More