Lexus of Pembroke Pines

The salesperson Kristina Jackson was absolutely wonderful. She did not use pressuring sales tactics rather she made me comfortable with purchasing a vehicle. Buying a car is stressful but she made wonderful. She did not use pressuring sales tactics rather she made me comfortable with purchasing a vehicle. Buying a car is stressful but she made it a nice friendly experience. I genuinely felt like she was in my corner fighting to get me the best car at a great deal. The dealership is very clean and the cars choices were displayed beautifully displayed. ONE BAD THING I drove off in my new vehicle super excited then quickly noticed the gas tank was empty. I would’ve appreciated a fill up! I would recommend this dealership to family and friends. More

Amed was great. Very friendly, welcoming. Not at all pushy. We left extremely satisfied with our purchase and will definitely be going back. Cannot recommend Amed en Very friendly, welcoming. Not at all pushy. We left extremely satisfied with our purchase and will definitely be going back. Cannot recommend Amed enough. More

Jose amaro have always take good care of my service request. I’m always satisfied request. I’m always satisfied More

Quick in and out service for scheduled oil change and diagnostic evaluation of my older vehicle. Peace of mind always using Lexus to service my beloved car. diagnostic evaluation of my older vehicle. Peace of mind always using Lexus to service my beloved car. More

Excellent service and turn around time. Highly recommend for all service needs. Easy to make appointments Highly recommend for all service needs. Easy to make appointments More

I’ve been a client of this dealership for many years and I keep coming back because they always excel in great customer service. 100% recommended I keep coming back because they always excel in great customer service. 100% recommended More

Hey everyone – a serious warning about Pembroke Pines Lexus in Florida. Based on my recent experience with Rohan Alexander and Jorge Acosta, I’d strongly recommend avoiding them. Last week, I placed Lexus in Florida. Based on my recent experience with Rohan Alexander and Jorge Acosta, I’d strongly recommend avoiding them. Last week, I placed a deposit on a GX 550 with the exact specs I wanted—at MSRP—based on their promise that my deposit would secure that specific vehicle and take it off the market, with a delivery window of 2-3 months or sooner. I even received a spec sheet showing the vehicle’s VIN, so I knew exactly what I was getting, and it was clearly implied—if not outright stated—that this was the car I was buying. Then, on Wednesday, I was contacted about a GX 550 available for immediate delivery because the originally assigned buyer supposedly backed out. They offered this vehicle at a premium (initially $5K over MSRP, which I eventually agreed to pay $4K over if they cover shipping) under the impression that I’d get it much sooner than the waitlisted one. They said they were offering it to me first before sending it out to “the group chat”, which looking back I can only assume they meant before offering it at MSRP to whoever was next in line. After I verbally agreed to these new terms, I discovered that the VIN on the “immediate delivery” vehicle was identical to the one on the spec sheet I received earlier. Notably, when I spoke with Jorge on Wednesday night, he tried to preempt any questions by suggesting that it might be a couple hundred dollars cheaper than the one I put a deposit on. Looking back at the deposit form I signed, I also noticed the VIN wasn’t included—likely a deliberate omission to give them the flexibility to change the deal at the last minute. This is a classic bait-and-switch tactic, not to mention, if you’ve been waiting for a Premium Incognito/Black, you should be pissed as they are clearly prioritizing profit. And while I certainly can’t fault the dealership for wanting profit, I expect honesty and transparency. Period. Please be extremely cautious when dealing with this dealership—get every promise in writing and verify the VIN before handing over your deposit. I did give them an opportunity to make it right, but sadly that’s not the route they decided to go. My husband has worked in Lexus service for over 18 years, so I know firsthand that many dealerships operate with integrity. Unfortunately, that was not my experience here. More