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Lexus Escondido

Escondido, CA

4.7
859 Reviews

1205 Auto Park Way

Escondido, CA

92029

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859 Reviews of Lexus Escondido

January 22, 2022

We especially liked attentive, no pressure sales person. He was understanding of questions older customers ask. Courteous. He made purchasing a car a pleasant experience. More

by laurajeandodds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bothwell, Andrew Wells
Jan 25, 2022 -

Lexus Escondido responded

Hi laurajeandodds, We are glad you had an awesome experience with Dan Bothwell! We hope we continue to serve you for years to come. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

January 22, 2022

Great service from Adam. I appreciated that he altered my service plan and took care of a dent for me. More

by JAY.CAMPBELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Feb 01, 2022 -

Lexus Escondido responded

Hello Jay, Thank you for sharing your experience with us and for taking the time to send in a positive review. We are happy to know that our team was professional and helpful and took care of your service needs. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 22, 2022

Over all from choosing the car I like to the people who assisted till the closing the contract it’s excellent .the transaction is very detailed. Introducing the features to my new car illustrated clearly. More

by IMELDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name but she’s from the costumer service who texted me the next day , Emiliano Barajas, Patrick Garland
Feb 01, 2022 -

Lexus Escondido responded

Hello Imelda, Thank you for taking the time and sending in a positive review and for sharing your experience with us. We are happy to know that our team was professional and helpful. Thank you for placing your trust in us and we hope to see you again soon. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

We bought our NX here and have had all services done here as well. Excellent customer service, professional, friendly, and a lovely place. Highly recommend Lexus Escondido. More

by Idyerle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew in service and Yangon in Sales
Feb 01, 2022 -

Lexus Escondido responded

Hello Idyerle, Thank you for taking the time to send in an positive review and for sharing your experience with us. We are happy to know that our team was professional and helpful and took good care of your service needs. We hope to be able to work with you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

The agent who checked me in was great. He was friendly, knowledgeable, and quick. However, the new messaging system was not so great. I waited 2 hours beyond completion of the service because the system fa More

by ELISABETHLEATHERBERRY21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 02, 2022 -

Lexus Escondido responded

Hi ELISABETHLEATHERBERRY21, “Great and Friendly” are wonderful to hear. We appreciate the kind words. Thank you, for your input regarding the new messaging system. We strive to provide an exceptional Service Experience for our guests. We appreciate your business! Thank you, Lori Smith Customer Care Manager lsmith@lexusescondido.com

January 21, 2022

A no pressure dealership. Marvin was most helpful in selecting the right vehicle for us. More

by RCOLLENDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Feb 02, 2022 -

Lexus Escondido responded

Hello RCOLLENDER, Thank you for taking the time and sharing your experience and giving us a positive feedback. We are happy to know that our team here is professional and helpful. Thank you for giving us an opportunity to earn your business. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

Everyone was extremely courteous, and went out of their way to make sure we were happy and got the best financing option. More

by jefferson.baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Whipkey
Feb 02, 2022 -

Lexus Escondido responded

Hello jefferson.baker, We sincerely appreciate you taking the time to send us a positive feedback. We are happy to know that our team is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

Salina was amazing, I would highly recommend her to anyone looking to purchase a vehicle. More

by ERINRUBESH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew wells , Salina Luevano
Feb 01, 2022 -

Lexus Escondido responded

Hello Erin, Thank you kindly for your positive feedback and taking the time to send in a review. We are happy to know that our team was professional and helpful and Salina took exceptional care of you. We hope to be able to serve you in the future. Have a wonderful day ahead

January 21, 2022

Everyone there has been absolutely wonderful until Wednesday night. Receptionists was so rude. Very surprised. It is not fair to the rest of the team that work so hard .if that had been my first time More

by Proudjo3jk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James front desk 5 stars. The other gentleman that works the front 5 stars Christie front 5 stars. Not sure who was working on Wednesday night but I would rate her a negative 5. So rude and unprofessional. , Sam Hajjiri, Shaynah Anderson
Feb 01, 2022 -

Lexus Escondido responded

Hello Proudjo3jk, Thank you kindly for taking the time to share your experience with us and for the positive feedback as well. We completely apologize for any inconvenience caused. I am so sorry that your visit here with us with regards to customer service fell short of expectations. We hope to be be able to serve you in the future and thank you choosing us. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

January 21, 2022

Great easy and quick experience during this market shortage. Really appreciated everyones professionalism. Great experience! More

by Van123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Feb 01, 2022 -

Lexus Escondido responded

Hello Van123, Thank you kindly for taking the time to send in a positive review. We appreciate you doing business with us and our happy to know that our team was professional and helpful. We hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

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