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Lexus Escondido

Escondido, CA

4.7
859 Reviews

1205 Auto Park Way

Escondido, CA

92029

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859 Reviews of Lexus Escondido

February 02, 2022

Knowledgeable and absolutely professional staff. Service was done on time and as it was promised. Also, enjoyed the tasty complimentary coffee! More

by Albert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Feb 02, 2022 -

Lexus Escondido responded

Hello Albert, Thank you kindly for taking the time to send in a positive feedback, we sincerely appreciate it. We are happy to know that our team is professional and helpful. We hope we are able to serve you in the future Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 02, 2022

My advisor was out sick the day of my appointment. No one called to change or cancel my appointment, I was just removed from the schedule. They did have me see another advisor, but I had to wait 20 minutes More

by Sjrent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Smidt
Feb 14, 2022 -

Lexus Escondido responded

Hi Sjrent, My apologies for your frustration regarding your service experience. We would appreciate an opportunity to connect and speak with you direct. Please contact me to discuss further. Thank you, Lori Smith Customer Care Manager lsmith@lexusescondido.com

February 02, 2022

Comfortable and attractive place to do business. All personal meet were friendly and helpful. They got the job done More

by Garry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not recall name of those other than My Two salesmen, Emiliano Barajas, Dan Bothwell
Feb 02, 2022 -

Lexus Escondido responded

Hello Garry, Thank you for taking the taking the time in sharing your experience with us. We hope to be able to serve you in the future. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 02, 2022

If your in the market for a car go to Lexus Escondido. Great customer service, and they will make sure you are a happy satisfied customer. More

by vegito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith, Sam Hajjiri, Emiliano Barajas
Feb 02, 2022 -

Lexus Escondido responded

Hello Vegito, Thank you kindly for taking the time for your feedback and for doing business with us. It was a pleasure serving you. We hope to see you in the future as well Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 01, 2022

Very attentive to what I was asking for. There was no BS. Very friendly staff! Highly recommend More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gurmeet Jawanda, Omid Sarem, Andrew Wells
Feb 01, 2022 -

Lexus Escondido responded

Hello RJ, We are happy to know that our staff was professional, honest and helpful and took care of your needs. We sincerely appreciate you taking the time to send us a review We hope to be able to serve you in the future. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

February 01, 2022

I love Escondido Lexus, I have multiple Lexuses and I enjoy all the staff and managers that I've worked with, specifically Marvin and Anthony Lee. More

by CLANCYFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Feb 01, 2022 -

Lexus Escondido responded

Hello ClancyFam, We are happy to know that our team was professional and helpful. We hope to be able to serve you in the future Thank you for taking the time to send in a review. Have a wonderful rest of your day Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

February 01, 2022

Lexus of Escondido is very welcoming and makes car buying so pleasant! The staff is very honest and knowledgeable! They make you feel right at home and would definitely recommend Lexus if Escondido! More

by smmx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Feb 01, 2022 -

Lexus Escondido responded

Hello smmx, We are happy to know that our staff is professional, honest and helpful. We hope to be able to serve you in the future. Thank you for choosing us as your dealer. Have a wonderful rest of your day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 01, 2022

Pleasant, genial, detailed oriented and did his work completely and did an excellent job in following up. More

by RBERGEZ800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Feb 01, 2022 -

Lexus Escondido responded

Hello RBERGEZ800, We are happy to know that our team was professional and helpful. We hope to be able to see you in the future. Thank you kindly for taking the time to send a review. Have a wonderful rest of your day. Best, Lori Smith Customer Relations Manager lsmith@lexusescondido.com

February 01, 2022

Shoutout to Bob! who did great job for helping me to get my dream car! he is very helpful and knowledlage and very professional! I highly recommend Lexus Escondido to my friends and family. More

by Mhaddel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Zepeda
Feb 01, 2022 -

Lexus Escondido responded

Hello Mhaddell, Thank you kindly for taking the time to send us a positive feedback and for sharing your experience with us. We are happy and pleased to know that our team was professional and helpful and Bob took exceptional care of you. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 01, 2022

Not happy anymore My bumper issue was NOT taken care Not happy anymore My bumper issue was NOT taken care off Been told to take it in Carlsbad Lexus for collision repair and told may not be covered by More

by RODRIGO88863
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristina, Natali Panlaqui, David Alvarado, Shaynah Anderson, Frank Atek, Adam Smidt, Bailee Friedman, Juan Alejo, James Arenas, Robin Bosco, Ian Bulong
Feb 14, 2022 -

Lexus Escondido responded

Hi RODRIGO88863, We apologize for your experience. I would like to look into your visit further but need more information. If you can reach out to me directly when you can. Thank you, Lori Smith Customer Care Manager lsmith@lexusescondido.com

Feb 15, 2022 -

RODRIGO88863 responded

Got a call but still to solution Not happy with the dealership Great car loaner team and service crew car pick up teams

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