Back

Lexus Escondido

Escondido, CA

4.5
861 Reviews

1205 Auto Park Way

Escondido, CA

92029

Directions

By Type

861 Reviews of Lexus Escondido

February 20, 2022

Great service and genuinely nice people! Converted this BMW guy to Lexus! Yanci helped us through the whole sales process and Patrick in finance was very helpful with the paperwork. I will b More

by YUDAKING007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanci Velasco, Patrick Garland, Litzy Cadena, Sammy Doumit
Feb 23, 2022 -

Lexus Escondido responded

Hello YUDAKING007, Thank you for sending in a positive feedback, we sincerely appreciate it. We are happy to know that our team here is professional and helpful. Thank you kindly for doing business with us and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 19, 2022

The dealership is spectacular! It is luxurious and can keep you occupied during a long car process. Emiliano Barajas was amazing throughout the entire experience. My car buying pro More

by MICHELLEREED123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emiliano Barajas, Patrick Garland
Feb 23, 2022 -

Lexus Escondido responded

Hello MICHELLEREED123, Thank you kindly for taking the time to send in a positive feedback, we sincerely appreciate you doing business with us. We are happy to know that our team here is professional, friendly and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 19, 2022

Arron Serrano, absolutely amazing, customer service. Before I sign any paperwork he make sure I understand ; explain everythings what repair I'm going need to my RX350. His very nice person. I can tel More

by CGONFLY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Feb 23, 2022 -

Lexus Escondido responded

Hello CGONFLY, Thank you for taking the time and sending in a positive feedback. We are happy to know that Aaron was professional and helpful and we hope we are able to work with you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 19, 2022

Frank our service person is wonderful-in and out is what I like the best- More

by CHRISTINEIIDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Feb 23, 2022 -

Lexus Escondido responded

Hello CHRISTINEIDA, Thank you for taking the time to send in a positive feedback. We are happy to know that our team here is professional, friendly and your service was seamless. We hope we are able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 19, 2022

Excellent customer service throughout the dealership. AARON was very knowledgeable and helpful to me by answering all my questions. Thank you! More

by Rachelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Feb 23, 2022 -

Lexus Escondido responded

Hello Rachelle, Thank you for taking the time and sending in a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

Feb 23, 2022 -

Rachelle responded

👌

February 19, 2022

Aaron Serrano was so friendly, kind and listened to my concerns. He answered all of my questions and made the drop off so much better and it was so easy. This Lexus has the most professional and courteous More

by JAYNELEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cafe worker , Aaron Serrano
Feb 23, 2022 -

Lexus Escondido responded

Hello Jaynelee, Thank you for taking the time to send in a positive feedback. We are happy to know that our team here is professional, friendly and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 19, 2022

Efficient, friendly and communicated exactly what was happening with my car. I highly recommend Lexus service center More

by TLEAKEAYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Feb 23, 2022 -

Lexus Escondido responded

Hello TLEAKEAYS, Thank you for taking the time to send in a positive feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Best, Lori Smith, Lexus Escondido, lsmith@lexusescondido.com

February 19, 2022

I appreciate the professionalism of the service center at Lexus Escondido. I am completely satisfied with my car service. More

by tawneydcat
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Feb 23, 2022 -

Lexus Escondido responded

Hello taweydcat, Thank you for taking the time to send in a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

February 18, 2022

Matt Ivko provided excellent support as well as identifying the bill could be covered by insurance and then coordinating and working the details with the insurance company. More

by VICKID0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko, Abel Jimenez
Feb 18, 2022 -

Lexus Escondido responded

Hello VICKIDO, Thank you for taking the time and sending us a positive feedback. We are happy to know that our team here is professional and helpful and we hope to be able to work with you in the future. Best, Lori Smith, Customer Relations Manager, Lsmith@lexusescondido.com

February 18, 2022

Good customer service by our rep not the best greeters when you pull in loaners should be cleaned better found food and old water bottle under passenger seat More

by SUE26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smidt
Feb 22, 2022 -

Lexus Escondido responded

Hi SUE26, Thank you for your 4- star rating. If there was anything we could have done better, other than what you've already stated, please don't hesitate to reach out and provide feedback. Best, Lori Smith Customer Care Manager

...
52
...