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Lexus Escondido

Escondido, CA

4.5
861 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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861 Reviews of Lexus Escondido

March 04, 2022

Arron Serrano’s personable approach in taking care of my vehicle was beyond reproach. Very polite service manager. Got the service done as promised. Even Temecula has a new Lexus Dealership, I will return t More

by Dcastlemoral
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello Dcastlemoral, Thank you kindly for sending us your feedback, we sincerely appreciate you. We are happy to know that Aaron took exceptional care of you and we look forward to work with you in the future as well. Thank you for choosing us for your service vehicle needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Everything went well. Particularly appreciate the efficiency of drop off and pickup. Surpassed my expectations More

by DRKADDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello DRKADDEN, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Great customer service. I will recommend it to anyone I know. Keep up the good work. More

by precious.teodosio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello precious.teodosio, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Bailee was super helpful. There was great communication and he gave consistent updates on the car. More

by RNGUYEN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello RNGUYEN7, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

My vehicle was given excellent care which was handled by Bailey Friedman, the Lexus rep assigned to me. More

by HARRY.FALERO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello Harry, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to be able to work with you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 04, 2022

Friendly helpful people. So willing to explain what is needed and why. Also very helpful in arranging for a loaner vehicle. More

by Janlemay41
Recommend Dealer
Yes
Employees Worked With
Gurmeet Jawanda
Report | Print
Mar 09, 2022 -

Lexus Escondido responded

Hello Janlemay41, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

The best dealer of the San Diego good service and service advisor is knowledgeable Dealership very organized and clean I will recommend Lexus of Escondido to my family and friends to buy a car and se More

by Shaun Phommatha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Report | Print
Mar 03, 2022 -

Lexus Escondido responded

Hello Shaun, Thank you kindly for taking the time to send us positive feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and we hope to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Friendly service. When picking up my car someone had misplaced my keys and I had to wait over 30 minutes until they found them. More

by rogerchase05
Recommend Dealer
Yes
Employees Worked With
Frank Atek
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello rogerchase05, Thank you kindly for taking the time and sending us your feedback. We sincerely apologize for the inconvenience and your input is extremely important and we are constantly trying to improve our process here. We hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

It’s always a pleasure when Anthony Lee takes care of me. He is so friendly and always explains everything with details. Never a dull moment coming in to get my car serviced. More

by ESMY78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello ESMY78, Thank you kindly for taking the time to send us your positive feedback, we sincerely appreciate it. We are happy to know that Anthony and our team here is professional and helpful and we hope to be able to serve you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

March 03, 2022

Salesman very professional and helpful. F&I guy less so. Seems no matter the brand, they HAVE to try and oversell. More

by BILLAISRVS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Misael Minaya
Report | Print
Mar 04, 2022 -

Lexus Escondido responded

Hello Bill, Thank you kindly for taking the time and sending us your feedback. Congratulations on your vehicle and for giving us an opportunity to earn your business. We are constantly working on improving our process here, so you input is extremely valuable. We hope to be able to work with you in the future as well. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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